Show Results For
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All HBS Web
(4,820)
- Faculty Publications (1,029)
Show Results For
-
All HBS Web
(4,820)
- Faculty Publications (1,029)
- October 1985 (Revised December 1989)
- Case
CompuServe (B)
- May 1983 (Revised December 1987)
- Case
Technical Data Corp.
- May 1983 (Revised November 1987)
- Case
Technical Data Corp.: Business Plan
- December 1980 (Revised January 1994)
- Case
International Foodstuffs
- March–April 1979
- Article
How Competitive Forces Shape Strategy
- September 1976 (Revised January 1977)
- Case
Del Norte Paper Co. (C)
- Research Summary
Building Small Business Utopia: How Artificial Intelligence and Big Data Can Increase Small Business Success
- Research Summary
Executive Compensation
Professor Sandino’s other stream of research examines players that influence the design of an executive’s compensation. She has examined the role shareholder activists can play in influencing CEO pay and found that a compensation-related shareholder proposal could... View Details
- Teaching Interest
Field Course: Social Innovation Lab
- Forthcoming
- Article
Improving Customer Compatibility with Tradeoff Transparency
- Teaching Interest
Leading Professional Service Firms
- Forthcoming
- Article
Location-Specificity and Relocation Incentive Programs for Remote Workers
- Research Summary
Management Control Systems in Multiunit Companies
Professor Sandino conducts research on early-stage multiunit companies that introduce management control systems to help maintain operations, as well as company culture, as they grow, but also to enable adaptation to the different markets that they serve. Building... View Details
- Research Summary
Managing Networked Businesses
- Teaching Interest
Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- Research Summary
Managing the Operating Role of Customers
- Teaching Interest
Overview
- Research Summary
Overview
- Research Summary
Overview
- Research Summary
Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage
Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details