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- All HBS Web
(1,799)
- People (3)
- News (332)
- Research (1,147)
- Events (6)
- Multimedia (9)
- Faculty Publications (625)
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- 18 Jun 2001
- Research & Ideas
Caught in the Cogs: When Manufacturing and IT Meet
an explanation of his firm's capabilities in providing manufacturers with an integrated approach to IT outsourcing, a development in a field where specialization has long been the rule of thumb. With this new model, he explained, clients... View Details
Keywords: by Jim Aisner
- 09 Sep 2008
- First Look
First Look: September 9, 2008
future existed. It seemed odd to Mustafa that finding a financial partner capable of providing tens, even hundreds of millions of dollars to reshape an industry was proving to be remarkably easy, while finding a single individual View Details
Keywords: Sean Silverthorne
- 15 Jun 2020
- Research & Ideas
A Mass Crisis Can Overwhelm Health Care. Liberia Found a Solution.
a situation like the current global pandemic. The case shows that if community health workers could be trained on the front lines, you might have access to capabilities to everything from initial screening to contact tracing on the back... View Details
- 01 Apr 2019
- What Do You Think?
Does Our Bias Against Federal Deficits Need Rethinking?
a confluence of factors that muddy the analysis” such as “the extremely deflationary push of technology,” one that is not measured correctly because of productivity increased by the greater capabilities of the widgets we produce that go... View Details
Keywords: by James Heskett
- 03 Apr 2017
- What Do You Think?
How About Investing in Human Infrastructure?
revenue-producing capacity of the worker from $60,000 (a rough figure for the hospitality industry) to $110,000 (a similarly rough figure for “health care and social assistance”). A $30,000 investment in human infrastructure, based on these assumptions, would foster an... View Details
- 12 Feb 2014
- Research & Ideas
Private Sector, Public Good
like a renewed democratic process and appropriate regulatory regimes. I believe that these problems are usually best dealt with by the state, but in many cases that is not happening." Moreover the private sector has resources and View Details
Keywords: by Dina Gerdeman
- 05 Feb 2009
- What Do You Think?
Why Can’t We Figure Out How to Select Leaders?
trying to achieve as an organization?" Adrian Grigoriu commented that "... it shouldn't be so hard. But business leader stereotypes corrupt the selection process ...." Several others questioned the capabilities of the... View Details
Keywords: by Jim Heskett
- 14 Oct 2008
- Research & Ideas
Should You Bring Advertising Expertise In-House?
the literature I have seen. Obviously, it will depend on the range of services to be delivered and the nature of capabilities a firm already possesses. Q: Your research covered several different industries. Did your findings vary by... View Details
- 05 Nov 2007
- What Do You Think?
Why Is Succession So Badly Managed?
effort into succession ." C.J. Cullinane pointed out that "if the style or background of a capable insider does not mesh with the CEO, (insiders) seldom get to a position where the Board of Directors can evaluate them."... View Details
Keywords: Re: James L. Heskett
- 05 Nov 2007
- Research & Ideas
The Changing Face of American Innovation
innovation.” Since 2000, however, the contributions of Chinese scientists have leveled off, while Indian contributions showed a slight decline. This may be raising a red flag about America's capability to innovate in the future. Says... View Details
- 20 Mar 2007
- First Look
First Look: March 20, 2007
capabilities approach and postulates that "legal astuteness"—defined here as the ability of the top management team to communicate effectively with counsel and to work together to solve complex problems—is a valuable dynamic... View Details
Keywords: Martha Lagace
- 30 Apr 2001
- Research & Ideas
New Paths to Success in Asia
what doesn't. China knows it has a huge price advantage in terms of production capability if it can make the Internet work to its advantage to market goods to the West. American managers are still reeling from last year's wild dot-com... View Details
Keywords: by Alejandro Reyes & Deborah Blagg
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
having more responsibility in the work place, and feeling capable of dealing with a broad range of issues." Turnover is lower when staff levels are greater. Turnover is also lower when employees are not answering the phone... View Details
- 05 Sep 2017
- First Look
First Look at New Research and Ideas, September 5, 2017
the capabilities they need. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52603 September 2017 Current History China Gambles on Modernizing Through Urbanization By: Looney, Kristen, and Meg Rithmire... View Details
Keywords: Sean Silverthorne
- 27 Sep 2016
- First Look
September 27, 2016
programs have entered a period of rapid transformation, driven on one side by the proliferation of a new technological, cultural, and economic landscape commonly referred to as “digital disruption” and on the other by a widening gap between the skills and View Details
Keywords: Sean Silverthorne
- 21 Oct 2014
- First Look
First Look: October 21
renewal. This change process involves disciplined conversations, actions, and associated learning by the senior team, diffusing these learning capabilities to the extended senior leadership team and, over time, to the larger leadership... View Details
Keywords: Sean Silverthorne
- 04 Nov 2008
- First Look
First Look: November 4, 2008
case permits the exploration of how and when companies in developing countries can leverage their domestic markets to build capabilities to serve global customers, by using their home market as a base for learning. The case is also... View Details
Keywords: Martha Lagace
- 26 Mar 2014
- Research & Ideas
How Electronic Patient Records Can Slow Doctor Productivity
productivity implications from increased information technology. "We often look at systems on the basis of their technical capability, the fact that they can store this many records or process that many requests in this period of time. But when we ask how that... View Details
- 06 May 2002
- Research & Ideas
A Toolkit for Customer Innovation
debugged. These save customers from having to reinvent the wheel. Instead, people can focus their efforts on the truly novel elements of their design. Fourth, tool kits must contain information about the capabilities and limitations of... View Details
Keywords: by Stefan Thomke & Eric Von Hippel
- 10 May 2016
- First Look
May 10, 2016
scale both the organization and production capabilities exponentially. The case describes the company's evolution from a newly created startup to a young "loosely structured" company as well as the challenges ahead. Purchase... View Details
Keywords: Carmen Nobel