Publications

Web

Once in a Lifetime Opportunities | Social Enterprise | Harvard Business School

over half a million low-income consumers across East Africa. The experience inspired Kasia to pursue a graduate education that would allow her to advance her career within the social sector. “I wanted two things from HBS: a more rounded View Details

Web

Leading Race Work in Business Schools - Race, Gender & Equity

Framework for Leading Classroom Conversations about Race Harvard Business School Publishing 15 JUN 2020 | Stephanie Creary Race, Work, and Leadership: New Perspectives on the Black Experience 3 SEP 2019 |... View Details

January 2009 (Revised June 2010)
Case

Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture

By: Ranjay Gulati

Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational... View Details

Keywords: Customer Satisfaction; Organizational Design; Organizational Structure; Organizational Change and Adaptation; Change Management; Organizational Culture; Research and Development; Job Cuts and Outsourcing; Employees; Brands and Branding; Customer Relationship Management; Business Units

17 Sep 2019
News

How a New Leader Broke Through a Culture of Accuse, Blame, and Criticize

December 2001 (Revised July 2005)
Case

E.I. du Pont de Nemours and Company: The Conoco Split-off (A)

By: Stuart C. Gilson and Perry Fagan

After taking 30% of its Conoco oil and gas subsidiary public in the largest domestic initial public offering (IPO) in U.S. history, management of E.I. du Pont de Nemours and Co. (DuPont) is considering divesting its remaining interest in Conoco. This goal is to be... View Details

Keywords: Business Conglomerates; Business Subsidiaries; Restructuring; Non-Renewable Energy; Chemicals; Assets; Initial Public Offering; Business and Shareholder Relations; Diversification; Value; Chemical Industry; United States

Web

Leading Race Work in Business Schools - Race, Gender & Equity

Framework for Leading Classroom Conversations about Race Harvard Business School Publishing 15 JUN 2020 | Stephanie Creary Race, Work, and Leadership: New Perspectives on the Black Experience 3 SEP 2019 |... View Details

Web

Leading Race Work in Business Schools - Race, Gender & Equity

Leading Race Work in Business Schools Leading Race Work in Business Schools 07 FEB 2020 Summary Speakers Speakers Robin Ely Robin Ely is the Diane Doerge Wilson Professor of View Details

June 2012
Case

Aman Resorts (Abridged)

By: Eugene Soltes and Aldo Sesia

This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's... View Details

Keywords: Global Business; Management Skills; Performance Appraisals; Customer Service; Incentives; Hospitality; Globalized Firms and Management; Business Model; Employees; Service Delivery; Customer Focus and Relationships; Business Strategy; Accommodations Industry

June 2020 (Revised July 2023)
Case

Time Out: The Evolution from Media to Markets

By: Kate Barasz and Eva Ascarza

In February 2020, Time Out’s chief executive officer Julio Bruno is evaluating the strategic direction of the company. Over the span of five decades, Time Out — the global media and entertainment brand — had gone from a self-published counterculture publication in... View Details

Keywords: Branding; Media Businesses; Hospitality; Hospitality Industry; Digital; Brands and Branding; Media; Marketing; Marketing Strategy; Organizational Change and Adaptation; Strategy; Media and Broadcasting Industry; Media and Broadcasting Industry; United Kingdom; United States

07 Jun 2017
News

What's Next for Planet Earth?

Web

Agents of Change: The Founding of the AASU - The Value of Business Education

business education. Washington served as principal of Tuskegee University, which provided vocational training in agriculture and industry, from its founding in 1881. 2 Du Bois believed a liberal arts... View Details

01 Apr 2001
News

Rewriting the Script: Social Enterprise Start-ups Expand Business Plan Contest's Parameters

The story of how nonprofit start-up Montage Entertainment came about would be familiar to many past participants in the HBS Business Plan Contest. “Some friends and I were sitting in the café at Shad,... View Details

Keywords: Arts, Entertainment; Information

Web

Figuring Out Her Mission | Social Enterprise | Harvard Business School

Figuring Out Her Mission Ming Min Hui (MBA 2015) had a very specific intention in mind when she applied to HBS. After an early career in investment banking and corporate strategy, “I wanted to apply my View Details

October 1997 (Revised September 2003)
Case

Eli Lilly and Company: Drug Development Strategy (A)

By: Stefan H. Thomke, Ashok Nimgade and Paul Pospisil

Describes how Eli Lilly and Co. tries to accelerate its new drug development process with the aid of "combinatorial chemistry"--a rapidly emerging and revolutionary approach to preclinical drug discovery. The product manager of a potential blockbuster migraine drug... View Details

Keywords: Chemicals; Finance; Innovation and Invention; Time Management; Markets; Product Development; Organizations; Business Processes; Problems and Challenges; Business and Stakeholder Relations; Competition; Pharmaceutical Industry