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Show Results For
- All HBS Web
(2,308)
- People (1)
- News (561)
- Research (1,482)
- Events (11)
- Multimedia (15)
- Faculty Publications (654)
- 19 Apr 2004
- Research & Ideas
Birth of the American Salesman
methods of selling, popular culture doesn't pay much attention to the corporate salesperson who works for a large firm, makes use of data, and services large accounts. To give some recent examples: the Maysles Brothers documentary... View Details
Keywords: by Laura Linard
- 01 May 2014
- Working Paper Summaries
Better Deals Through Level II Strategies: Advance Your Interests by Helping to Solve Their Internal Problems
Keywords: by James K. Sebenius
- 02 Jan 2014
- Working Paper Summaries
Managing the Family Firm: Evidence from CEOs at Work
- September 2023 (Revised June 2024)
- Case
Kaspi.kz: Building Trust through Innovation
By: Sandra J. Sucher, Fares Khrais and Marilyn Morgan Westner
This case is written to help students explore how companies can maintain and develop trust while innovating, how to identify and respond effectively to warning signs that they may not be as trusted as they believe, and how being trusted can aid in expanding and growing... View Details
Keywords: Growth and Development Strategy; Organizational Culture; Trust; Technology Adoption; Innovation and Invention; Banking Industry
Sucher, Sandra J., Fares Khrais, and Marilyn Morgan Westner. "Kaspi.kz: Building Trust through Innovation." Harvard Business School Case 324-022, September 2023. (Revised June 2024.)
- 2007
- Working Paper
A Taste For Obscurity: An Individual-Level Examination of 'Long Tail' Consumption
By: Anita Elberse
Because online retailers are often able to provide products in a more cost-efficient manner than bricks-and-mortar stores, online channels are characterized by a vast assortment of products. Proponents of the "long tail" principle recently argued that the demand for... View Details
- 2002
- Book
Searching for a Corporate Savior: The Irrational Quest for Charismatic CEOs
By: Rakesh Khurana
Corporate CEOs are headline news. Stock prices rise and fall at word of their hiring and firing. Business media debate their merits and defects as if individual leaders determined the health of the economy. Yet we know surprisingly little about how CEOs are selected... View Details
Keywords: Managerial Roles; Selection and Staffing; Personal Characteristics; Experience and Expertise; Investment Activism; Corporate Strategy
Khurana, Rakesh. Searching for a Corporate Savior: The Irrational Quest for Charismatic CEOs. Princeton, NJ: Princeton University Press, 2002.
- 22 Feb 2018
- Book
The New History of American Capitalism
workers, sharecroppers, and other nonwaged workers and shift attention from the industrial cities of the Northeast to the nation as a whole. That approach allows scholars to interrogate the connections between slavery and the unfolding of... View Details
Keywords: Manufacturing
- Web
Social Enterprise - Faculty & Research
home city of Los Angeles. Tirtanadi worried that scaling would absorb too much of ODL’s finite energy, time, and resources, and divert attention away from San Francisco. Was now the right time to scale? Was Haah the right partner? Would... View Details
- 25 Mar 2021
- Blog Post
Meet the Student Academic Services Support Team at HBS!
other physical impairments or health conditions, as well as learning differences, attention deficit, and other processing disabilities. Accommodations may include extended exam time, a distraction-free exam environment, designated... View Details
- 04 Jan 2024
- News
Great Heights
believes, is by helping individual women forge their own paths to leadership positions. “Everybody talks about the reasons women drop out of the workplace, about how difficult it is,” Kostova says, returning to the metaphor of Denali—which is also CareerClimb’s logo.... View Details
Keywords: Amy Crawford
- 12 Jun 2018
- First Look
New Research and Ideas, June 12, 2018
forthcoming Cambridge, MA: Harvard University Press The Academy of Fisticuffs: Political Economy and Commercial Society in Enlightenment Italy By: Reinert, Sophus A. Abstract—The terms “capitalism” and “socialism” continue to haunt our political and economic... View Details
Keywords: Dina Gerdeman
- 07 Jul 2011
- What Do You Think?
So We Adapt. What’s the Downside?
to their book, Built to Last, advised us to "Preserve the core but stimulate progress." Phil Clark argued that commitment, embodied for him in habit, "gives us time to pay attention and think about what is happening around... View Details
Keywords: by Jim Heskett
- 27 Feb 2019
- Research & Ideas
The Hidden Cost of a Product Recall
six months. Medtech product development teams typically focus on a single product category or line, allowing them to apply their expertise more efficiently. However, recalls force these teams to shift their attention from making... View Details
- 05 Mar 2009
- What Do You Think?
How Frank or Deceptive Should Leaders Be?
for not just a recession but a depression. They raise questions about the appropriate posture for leaders under conditions in which they themselves may harbor pessimism about the future. And they call out for more attention to ways in... View Details
Keywords: by Jim Heskett
- 07 Jul 2003
- Research & Ideas
4+2 = Sustained Business Success
that whatever technology you choose to implement you execute it flawlessly. Similarly, it matters little whether you centralize or decentralize your business as long as you pay attention to simplifying the way your organization is... View Details
- 28 Sep 2011
- Research & Ideas
The Profit Power of Corporate Culture
A: Jim Heskett: One can only speculate on the sources of low job satisfaction. It could be a product of unmet expectations, possibly due to inadequate attention by firms to hiring, training, and subsequent management. Those entering the... View Details
Keywords: by Sean Silverthorne
- Web
Diversity and Inclusion - Christensen Center for Teaching & Learning
with a brief acknowledgment/commentary/redirect, or engage in dialogue with the student raising the point and potentially open the discussion to reactions from other students. In deciding how to respond, the instructor should make every attempt to “read the room,”... View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
pay insufficient attention to encouraging employees to cooperate. And when they do consider cooperation, they rely too heavily on incentives alone as the panacea. Those who get it right recognize that changing behavior requires a... View Details
- 30 Oct 2017
- Research & Ideas
Asking Questions Can Get You a Better Job or a Second Date
conversation going and show that the asker has paid attention to what their partner has said” The first two studies in the paper examined more than 600 online chat participants tasked with getting to know each other. A third study... View Details
Keywords: by Rachel Layne
- 01 Oct 2021
- Research & Ideas
Dying to Lead: How Reaching the Top Can Kill You Sooner
Business Administration. The detrimental health impacts of pressure-filled professions are increasingly getting the attention of business leaders, who are not only concerned about the welfare of their workers, but also have an eye on... View Details
Keywords: by Jay Fitzgerald