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All HBS Web
(2,687)
- People (18)
- News (1,125)
- Research (1,020)
- Events (1)
- Multimedia (2)
- Faculty Publications (414)
- 22 Sep 2008
- Research & Ideas
The Silo Lives! Analyzing Coordination and Communication in Multiunit Companies
electronic communication data, one at a leading biopharmaceuticals company and a second at a global media and professional services firm. One of these follows senior leaders through a period of...
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by Sarah Jane Gilbert
- 15 Aug 2017
- Blog Post
Where Work Meets Passion: A Summer In Community Development
organizations and non-profits since I was child, and working in public service in New York City after college, my pivot to HBS was to dive into the hard skills and action-based work that I was missing to make my View Details
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Nonprofit / Government
- April 2002 (Revised July 2003)
- Case
Cisco Systems and its Community Fellowship Program (A)
By: Diana Barrett and Sheila McCarthy
Focuses on the introduction, implementation, and initial evaluation of Cisco Systems Community Fellowship Program. This program provided Cisco employees affected by the layoff the option of working with a nonprofit organization for one year. Instead of a severance...
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Keywords:
Job Cuts and Outsourcing;
Compensation and Benefits;
Philanthropy and Charitable Giving;
Web Services Industry;
Web Services Industry;
United States
Barrett, Diana, and Sheila McCarthy. "Cisco Systems and its Community Fellowship Program (A)." Harvard Business School Case 302-078, April 2002. (Revised July 2003.)
- 17 Feb 2003
- Research & Ideas
Building Communities as Well as Companies
Despite the uncertain climate for start-ups, launching a business continues to hold irresistible appeal for aspiring entrepreneurs. For many African-Americans, entrepreneurship is seen as a means of building community as well as personal...
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by Julia Hanna
- 01 Feb 2002
- News
Building Community in the Bay Area
skills into community service. Since that time, more than 400 HBS alumni have volunteered business consulting assistance to over 150 nonprofit organizations throughout the Bay Area, including museums, symphonies, and social View Details
- March 2011
- Case
Cash Flow Productivity at PepsiCo: Communicating Value to Retailers
PepsiCo developed a new metric that better measured the value added by Pepsi products than did gross margin, the traditional metric used by retailers to determine shelf space and promotional activity. The new metric, cash flow productivity, captured the value of...
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Keywords:
Customer Relationship Management;
Cash Flow;
Measurement and Metrics;
Distribution;
Performance Productivity;
Value Creation;
Food and Beverage Industry;
Retail Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Cash Flow Productivity at PepsiCo: Communicating Value to Retailers." Harvard Business School Case 111-069, March 2011.
- 25 Sep 2000
- Research & Ideas
Cyber-Marketing: Scouting the Digital Communications Frontier
becomes evident that digital communications will fundamentally reshape the way businesses market, and often deliver, goods and services. The current communications revolution is hardly the first to be...
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by Peter K. Jacobs
- 24 Apr 2014
- News
Leading a community of health care providers
organized in the form of a company.” Among its many philanthropic and outreach activities under Thiry—who was the focus of a 2010 HBS case study—DaVita provided $1.75 million to charities in 1,000 communities in 2012–2013, sponsors free...
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- Research Summary
The Role of Information Technology in the Provision of Services
By: James I. Cash
James I. Cash, Jr. is exploring the role of information technology in service management. Specifically, he is studying the implications of the ubiquity of information technology at three levels in service-providing organizations. (In the United States today, service...
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- 09 Mar 2021
- News
Community Colleges as Engines of Economic Opportunity
Sara Enright (MBA 2004) speaks with students at the Community College of Rhode Island. Courtesy Sara Enright When former Rhode Island Governor Gina M. Raimondo came into office in 2015, she included in her plans to make the state more...
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Jennifer Gillespie
- October 1993 (Revised July 1997)
- Case
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
By: Roy D. Shapiro and Michael D. Watkins
AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement...
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Keywords:
Customer Satisfaction;
Policy;
Compensation and Benefits;
Performance Evaluation;
Quality;
System;
Telecommunications Industry
Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)." Harvard Business School Case 694-047, October 1993. (Revised July 1997.)
- June 1998 (Revised December 2006)
- Case
Clear Communications Ltd. vs. Telecom Corporation of New Zealand Ltd. (A)
By: Willis M. Emmons III and Martin Calles
Features the challenges facing an entrant in the New Zealand telecommunications market during the period 1989-1994. Clear Communications Ltd. (CCL), a joint venture owned by Bell Canada, MCI, New Zealand Television Corp., and Todd Companies, begins offering long...
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Keywords:
Market Entry and Exit;
Competition;
Emerging Markets;
Privatization;
Monopoly;
Mobile and Wireless Technology;
Corporate Strategy;
Business or Company Management;
Expansion;
Law;
Telecommunications Industry;
New Zealand
Emmons, Willis M., III, and Martin Calles. "Clear Communications Ltd. vs. Telecom Corporation of New Zealand Ltd. (A)." Harvard Business School Case 798-085, June 1998. (Revised December 2006.)
- 01 Dec 2008
- News
Career Services Shifts into High Gear
Many members of the Class of 2008 were just settling into new jobs as reverberations from the financial crisis were felt around the world. While employment figures for the class remain strong, MBA Career Services has continued its support...
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- 12 Feb 2016
- News
Creating Common Ground in Communities of Conflict
people he wanted to hurt, or why he must hurt them,” she recalls. That moment in December 2007 set in motion Mendhro’s vision for the Dreamfly, a global initiative designed to educate, expose, and empower people living in communities of...
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Jill Radsken
- 11 Feb 2015
- News
Dedicated to a public service mission
details about the projects in which he is involved. The goal is “job growth and to ensure we can have a more viable middle class.” “We’re dedicated to improving people’s lives,” he says. Hunt’s commitment to community began while serving...
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- Web
Tools & Services | Information Technology
Tools & Services Discover what you can do when we are behind you. Faculty Staff MBA Students Doctoral Students Executive Education Participants Alumni Harvard Business School (HBS) IT crafts, delivers, and supports technology solutions...
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- 01 Jun 2003
- News
South Florida and Minnesota Launch Community Programs
A strong commitment to community service is a given for most HBS clubs — the challenge lies in determining the most efficient means of leveraging the skills and interests of club members to create change....
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- June 2011
- Teaching Note
PatientsLikeMe: An Online Community of Patients (TN)
By: Sunil Gupta and Jason Riis
Teaching Note for 511093.
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- Web
Frequently Asked Questions - Research Computing Services
how often do you provide it? RCS offers training to HBS members and the wider academic community on a wide range of topics that are common threads in the research and discovery process. We also offer training on usage of our HBSGrid....
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- March 2010 (Revised February 2011)
- Case
Cognizant 2.0: Embedding Community and Knowledge Into Work Processes
By: Robert G. Eccles and Thomas H. Davenport
Knowledge management has been a high priority for Cognizant Technology Solutions since its inception since its global delivery model requires the global sharing of knowledge. Its first major tool was called the Knowledge Management Appliance but as Web 2.0 tools came...
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Keywords:
Knowledge Management;
Knowledge Sharing;
Knowledge Use and Leverage;
Product Development;
Service Delivery;
Business Processes;
Organizational Structure;
Cooperation;
Information Technology Industry
Eccles, Robert G., and Thomas H. Davenport. "Cognizant 2.0: Embedding Community and Knowledge Into Work Processes." Harvard Business School Case 410-084, March 2010. (Revised February 2011.)