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All HBS Web
(2,223)
- People (1)
- News (555)
- Research (1,357)
- Events (8)
- Multimedia (23)
- Faculty Publications (783)
- 12 Nov 2010
- Research & Ideas
One Report: Integrated Reporting for a Sustainable Strategy
What a company externally reports shapes how it behaves internally. The key question is, "What should companies report?" A new reporting practice--"integrated reporting," which integrates measures of financial and non-financial performance in a...
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- 17 Nov 2016
- Op-Ed
What's Behind the Unexpected Trump Support from Women
been socialized by family members, educators, and the media to associate leadership with a particular version of masculinity, an image Trump exemplified in his persona as the supremely successful businessman. He reinforced the masculine,...
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by Laura Morgan Roberts and Robin Ely
- 23 May 2011
- Op-Ed
Leading and Lagging Countries in Contributing to a Sustainable Society
which corporate and investor behavior is changing. We did so by analyzing data from more than 2,000 companies in 23 countries, and then ranked those countries based on the degree of integration of corporate environmental and social...
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by Robert G. Eccles & George Serafeim
- 30 Oct 2014
- Blog Post
Alumni: Where are they now? Featuring Robert Leke...
Africa clearly places one at the forefront of the socio-economic difficulties confronting the region today. However, I continue to be amazed by the profound determination and optimism which I discover in the people I meet: hope for a...
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Consumer Products / Retail
- 20 Nov 2018
- Working Paper Summaries
Reverse the Curse of the Top-5
- 24 Jan 2005
- Research & Ideas
Rethinking Activity-Based Costing
now possible through an approach that we call time-driven ABC, which we have successfully helped more than 100 client companies implement, including those described in this article. In the revised approach, managers directly estimate the resource demands imposed View Details
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by Robert S. Kaplan & Steven R. Anderson
- 01 Dec 2004
- News
A Life by Design
As a girl growing up in Riverdale, New York, Ivy Ross (PMD 68, 1994) was surrounded by modern design — and disliked it. The home she lived in and the furniture she sat on reflected the avant-garde sensibilities of her father, an...
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- 23 Oct 2000
- Research & Ideas
The Strategy-Focused Organization
In The Strategy-Focused Organization, HBS professor Robert Kaplan and David Norton, president of the Balanced Scorecard Collaborative, share the results of ten years of research into companies that have implemented the Balanced Scorecard....
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by Robert S. Kaplan & David P. Norton
- 16 Sep 2015
- Op-Ed
The Real Duty of the Board of Directors
capital. These rights are free from the burdens of ownership. Shareholders thus become temporary, while the corporation is permanent—controlled not by shareholders, but by the board of directors. Under a...
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by Robert G. Eccles & Tim Youmans
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
by themselves. They need contributions—actions and ideas—from everyone. Individuals far from corporate and regional headquarters create considerable value by finding new and improved ways of doing business....
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by Robert S. Kaplan & David P. Norton
- 04 Dec 2012
- Research & Ideas
Book Excerpt: Harder Than I Thought
Editor's note: A hybrid of a novel and a guidebook, Harder Than I Thought: Adventures of a Twenty-First Century Leader invites readers to critique the journey of Jim Barton, the new CEO of a west coast aerospace firm. Written by business...
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- 23 Mar 2010
- News
Robert Huckman on the Passage of U.S. Healthcare Reform Legislation
- 30 Jun 2003
- Research & Ideas
Computer Security is For Managers, Too
but they will inform the process by asking questions like "How do we keep suppliers from accessing the payroll data?" Just as companies keep an eye on their equipment and supplies by conducting...
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- 09 Nov 2016
- HBS Seminar
Robert A. Miller, Tepper School of Business, Carnegie Mellon University
- 08 May 2009
- Working Paper Summaries
Capitalizing On Innovation: The Case of Japan
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by Robert Dujarric & Andrei Hagiu
- 20 Dec 2006
- Working Paper Summaries
The Demise of Cost and Profit Centers
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by Robert S. Kaplan
- 01 Jun 2017
- News
Powered by the HBS Fund
productivity. Professor Emeritus Robert S. Kaplan explain how he uses action research to lower the cost of health care. Professor Mihir Desai talk about his research and his testimony before Congress on international tax reform.
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- 03 Jun 2009
- Working Paper Summaries
It Is Okay for Artists to Make Money…No, Really, It’s Okay
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
A successful CM strategy must address each of the following processes. (Typical objectives and measures for customer management are shown in Figure 1.) 1. Customer selection. The customer selection process begins with an understanding of the customer, first View Details
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by Robert S. Kaplan & David P. Norton
- Article
Adding Value by Talking More
By: Robert S. Kaplan, Derek A. Haas and Jonathan Warsh
The prevailing fee-for-service payment model has led health care administrators and physician practices to impose severe constraints on the time physicians spend talking, for which they are reimbursed poorly or not at all. New value-based reimbursement models, however,...
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Value Creation;
Cost Management;
Health Care and Treatment;
Customer Focus and Relationships;
Health Industry
Kaplan, Robert S., Derek A. Haas, and Jonathan Warsh. "Adding Value by Talking More." New England Journal of Medicine 375, no. 20 (November 17, 2016): 1918–1920.