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- 05 May 2010
- What Do You Think?
Is Denial Endemic to Management?
looking for new ways to solve it" and suggested that the phenomenon applies to organizations as well as individuals. In Steve Sheinkopf's opinion, "Denial is only part of the problem; not understanding your capabilities and resources is a bigger issue."...
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by Jim Heskett
- 26 Jun 2000
- Research & Ideas
A New Ecosystem for Business and Society
survived." Dean Clark continued this theme by discussing issues that businesses, society and higher education need to recognize and confront. For business, he said, the Internet has brought about the...
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by Martha Lagace
- Article
Chris Argyris (1923–2013)
By: Amy C. Edmondson
Chris Argyris, a pioneer in the fields of organization development, organizational learning, and action science, passed away on November 16, 2013. Argyris was born in Newark, New Jersey, on July 16, 1923, to Greek immigrant parents, and grew up in Irvington, New...
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Edmondson, Amy C. "Chris Argyris (1923–2013)." American Psychologist 70, no. 5 (July–August 2015): 473.
- 03 Jul 2013
- What Do You Think?
What Are the Limits of Transparency?
will be maintained." Phillip Clark weighed in with this view: "Wisdom and trust determine transparency. The comfort and motives you sense from those providing the information determines how much you will believe Transparency is...
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by James Heskett
- 04 Aug 2011
- What Do You Think?
How Dangerous Is Common Sense to Managers?
Common sense had its defenders. C. J. Cullinane commented that "Common sense and experience for all their faults are fast." Phil Clark added that "how man reacts to a situation is driven by...
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by James Heskett
- 06 Nov 2013
- What Do You Think?
Is Top-Down Resource Allocation on the Rise?
allocation." The detailed work was still bottom up, but true change had to be driven by the top in a sustained entrepreneurial effort. Bower teamed with Clark Gilbert and...
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by James Heskett
- June 2016 (Revised April 2018)
- Case
Boys & Girls Clubs of America: Driving Impact
By: V. Kasturi Rangan and Lisa C. Cox
With $1.8 billion in 2015 revenues, Boys & Girls Club of America had evolved over its 155-year-old history to occupy the lead position in the Youth Development space in the United States. Its new CEO Jim Clark had initiated yet another change process in 2015 to ensure...
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Nonprofit Strategy;
Planning Process;
Transformative Impact;
Nonprofit Organizations;
Strategic Planning;
Change Management;
Growth Management
Rangan, V. Kasturi, and Lisa C. Cox. "Boys & Girls Clubs of America: Driving Impact." Harvard Business School Case 516-078, June 2016. (Revised April 2018.)
- 05 Dec 2013
- What Do You Think?
Is Walmart Defying Economic Gravity?
levels." Others cited evidence that Walmart's model has some practical limitations. Evidence of possible friction was presented by Clark Phippen, who cited symptoms that suggest that Walmart is becoming...
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- 07 Jan 2015
- What Do You Think?
SUMMING UP: What Are the Limits On Workplace Transparency?
confrontation on potentially sensitive issues. Although, as Phil Clark put it, there are times when information must be held confidential, "What I have seen is the restriction of information to cover a multitude of power decisions or...
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by James Heskett
- 02 Apr 2010
- What Do You Think?
Why Are Fewer and Fewer U.S. Employees Satisfied With Their Jobs?
focus on employees and more on business and profitability." Phil Clark posited that knowledge work that deals with intangible results and hard-to-pinpoint accomplishments "just isn't as satisfying" as work used to be. John...
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by Jim Heskett
- 21 Apr 2011
- Research & Ideas
Searching for Better Practices in Social Investing
Investing: Emerging Trends in a Changing Landscape," a recent panel discussion hosted by Harvard Business School's Social Enterprise Initiative. They also touched on growing trends including venture philanthropy and social impact...
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- 03 Apr 2009
- What Do You Think?
How Much Obsolescence Can Business and Society Absorb?
Summing Up To remain sane and relevant, must we smell the flowers as well as the ozone? This month's question of how much obsolescence business and society (and by implication, we as managers) can absorb brought out both the poets and the...
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- 20 Feb 2006
- HBS Case
Oprah: A Case Study Comes Alive
century." As the research on the Oprah Winfrey case got going, Mends and Koehn were joined by another MBA student, Edrienne Brandon; Koehn's research associate, Erica Helms; and Koehn's assistant, Elizabeth Sampson. Since Winfrey's...
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- 01 Aug 2012
- What Do You Think?
Should CEOs Worry About ‘Too Big to Succeed?’
cause the lack of sufficient organic growth as opposed to the growth by mergers and acquisitions. As he put it, "Toobigs are enormously complex, with massive, self defeating strategies at war within, producing a lower return."...
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- 08 May 2020
- Research & Ideas
We’ve Now Been Asking “What Do You Think?” for 20 Years
This month marks the twentieth anniversary of the beginning of my “What do you think?” column. The Working Knowledge website was the brainchild of a faculty and staff committee organized in 2000 by then Dean Kim View Details
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by James Heskett
- 02 Sep 2010
- What Do You Think?
How Transparent Should Boards Be?
specific case of Acme, sack the guy If the contract is watertight, be prepared to fight." In chastising those taking a more tentative position, Phil Clark asked, "Is leadership (presumably referring to that of both the CEO and...
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by Jim Heskett
- 06 Jul 2009
- What Do You Think?
Are You Ready to Manage in an Irrational World?
rationality? Marco Lalama pointed out that "Some people are more rational than others . What do we do about that?" Phil Clark went even further, saying, "We were never created to be rational." Are we objective in...
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by Jim Heskett
- 28 Nov 2012
- What Do You Think?
Should Pay-for-Performance Compensation be Replaced?
agrees, of course. Comparing the simplicity of (especially short-term) responses to the complexity of the pay-for-performance challenge, Ravindra Edirisoorlya went so far as to say that "Current P4P model(s) may lead to another economic bubble and another strong...
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by James Heskett
- 06 Jan 2010
- What Do You Think?
Is a Stringent Climate Change Agreement a Pot of Gold?
asked whether the objectives of the kind of agreement being discussed are even relevant to the world's needs. While suggesting that major government initiatives will be needed, Phil Clark suggested a different direction for them. He said,...
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- 03 Jan 2018
- What Do You Think?
In the Wake of #MeToo, Should Corporate Boards Hire Compliance Officers?
on-the-job misdeeds served the purpose nicely. Those supporting the idea of a corporate board's creating an independent officer of compliance, reporting directly to the board, cited the need for visible action in the face of growing challenges posed View Details
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by James Heskett