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- Faculty Publications (21)
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- All HBS Web (352)
- Faculty Publications (21)
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
Click HereHarvard Business School Professor Stefan Thomke describes how his Executive Education students use LEGO blocks to design customer experiences. (Video by Executive Education) Why do some product or service experiences have enough... View Details
- 13 May 2014
- First Look
First Look: May 13
Publications August 2013 Harvard Business Review From Purpose to Impact: Figure Out Your Passion and Put It to Work By: Craig, Nick, and Scott Snook Abstract—We offer opinions on leadership. A need is seen for executives to have a... View Details
Keywords: Sean Silverthorne
- 01 Jan 2011
- News
Seth Klarman, MBA 1982
"We care about the urgent needs of our local community." The foundation bearing the family name, run by Beth, has supported medical, educational, religious, and social service organizations, including McLean and Beth Israel Deaconess... View Details
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
On a larger scale, the U.S. Army is known for conducting After Action Reviews that enable participants to analyze, discuss, and learn from both the successes and failures of a variety of military initiatives. Similarly, hospitals use... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
- Web
Dean Srikant Datar Statements & Speeches | About
Garber’s message to the Harvard community earlier this week reflected on the disorienting tension the University recently has faced, recognized Claudine Gay’s service and leadership, and urged us to rededicate ourselves to free inquiry... View Details
- Web
Social Enterprise - Faculty & Research
universal access to legal representation for all city residents. By 2024, ODL had opened four offices across San Francico. An additional two would realize the nonprofit’s goal in the city. In 2023, Kevin Haah, a lawyer-turned-pastor, reached View Details
- Web
Faculty & Researchers - Managing the Future of Work
Anatomy of a Hospital System Merger: The Patient Did Not Respond Well to Treatment , Review of Economics and Statistics (forthcoming). With Sadun, Raffaella, Martin Gaynor, Adam Sacarny, Chad Syverson, and Shruthi Venkatesh. Come... View Details
- 04 Apr 2024
- News
The Making of a Medical Milestone
On March 16, doctors at the Massachusetts General Hospital made history when they successfully transplanted a kidney from a genetically modified pig to a living human. The groundbreaking procedure marked a significant milestone in animal-to-human transplant, or... View Details
Keywords: Margie Kelley
- 25 Aug 2003
- Research & Ideas
Why IT Does Matter
fuzzy logic, and you have the makings of Nicholas Carr's article. Carr's examples of railroads and electric power played out over eighty years, (not forty, as he suggests), turning society, business organizations, and lifestyles inside... View Details
Keywords: by F. Warren McFarlan & Richard L. Nolan
- 17 Sep 2013
- First Look
First Look: September 17
we use longitudinal data from 3,458 U.S. acute care hospitals and examine the relationships between conformance and experiential quality and two important dimensions of hospital performance: cost efficiency... View Details
Keywords: Sean Silverthorne
- Web
Industry Information - Alumni
responsible, sustainable and universally accessible tourism. Newsletter available for subscription, and most reports are freely available. Hospitality - Food Services National Restaurant Association Browse... View Details
- 01 Mar 2024
- News
The War Within
tied to Ukraine’s social, economic, and democratic stability. Creating access to such services is a daunting task during wartime, when infrastructure is crippled and underfunded and while tens of millions of Ukrainians have been... View Details
- 11 Oct 2023
- News
Soldier On
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes In November of 2022, 33-year-old Phillip Jones (MPA/MBA 2021) was elected mayor of Newport News, Virginia, where he had spent part of his childhood. The son of two Air Force veterans, he served six years in... View Details
- 30 May 2023
- News
Finding PRIDE
School and in the world of business. Here, in honor of Pride Month, we hear about the role the student club played in the lives of some of those who belonged over the years. 1970s “I was scared to death that someone would figure out where... View Details
- 22 Nov 2016
- First Look
November 22, 2016
the complex regulatory environment that governs Indian gaming. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51932 Fall 2016 Manufacturing & Service Operations Management The Impact of Supplier Inventory View Details
Keywords: Sean Silverthorne
- 23 Oct 2018
- First Look
New Research and Ideas, October 23, 2018
Geradin Abstract—Many of the largest and most successful businesses today rely on providing services at no charge to at least a portion of their users. For consumers, it is easy to celebrate free service. At least in the short term, free... View Details
Keywords: Dina Gerdeman
- 18 Jan 2018
- News
The Lessons of All-Day Breakfast
unanimous: All-day breakfast. In the end, all-day breakfast rolled out nationwide in October 2015, less than a year after Cunningham arrived. In this episode of Skydeck, I talked to Cunningham about how she managed rapid organizational... View Details
- Web
Globalization - Faculty & Research
out that immigration can enhance the competitiveness of multinational firms. 2013 Chapter Multinational Enterprises and Incomplete Institutions: The Demandingness of Minimum Moral Standards By: Nien-he Hsieh Multinational enterprises... View Details
- 20 Sep 2011
- First Look
First Look: September 20
team's knowledge-integration capability. We test our theoretical framework using data on knowledge workers in professional services and discuss implications for research and practice. Download the paper:... View Details
Keywords: Sean Silverthorne
- 20 Jan 2023
- News
Free Spirits
looks out over the sea of guests gathered on the California coast. From across the room she locks eyes with Mariah Wood (MBA 2022). Together, Royle and Wood cofounded Tilden Cocktails, which is sharing the spotlight for a moment. Everyone... View Details