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- All HBS Web (263)
- Faculty Publications (27)
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- All HBS Web (263)
- Faculty Publications (27)
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- 11 Mar 2001
- Research & Ideas
Evolving for Success [Part Two]
a project to a small group of people who are amateurs, who do the project part-time and act as a committee. It doesn't demand management time and resources, and you haven't brought in new skills. This holds for hospitals, government... View Details
Keywords: by Staff
- 14 Oct 2014
- First Look
First Look: October 14
behave like money. We first present a simple model where households demand money services, which are supplied by three types of claims: deposits, Treasury bills, and asset-backed commercial paper (ABCP). The model provides predictions for... View Details
Keywords: Sean Silverthorne
- 10 Jul 2000
- Research & Ideas
Cable TV: From Community Antennas to Wired Cities
demands of city officials, cable operators encountered higher than expected construction costs as they entered urban markets. It proved difficult to lay cable under busy city streets while avoiding disruption to existing power, phone,... View Details
- 10 Nov 2008
- What Do You Think?
How Much Can You Ask of Your Customers?
over-involvement (of) customers have led to bitter intellectual property right disputes customers simultaneously trying to drive the product in two (or more) very separate market directions (or) feature creep that literally prevents... View Details
Keywords: by Jim Heskett
- 03 Mar 2003
- Research & Ideas
The Ingredients of a Deal Disaster
underlying social contract. A second union was quickly organized, and it took a far more adversarial approach, demanding higher wages and insisting on job guarantees. Local suppliers saw the company as untrustworthy and refused to do... View Details
- 26 Apr 2016
- First Look
April 26
https://www.hbs.edu/faculty/Pages/item.aspx?num=49804 Economic Transition and Private-Sector Labor Demand: Evidence from Urban China By: Iyer, Lakshmi, Xin Meng, Nancy Qian, and Xiaoxue Zhao Abstract—This paper studies the policy determinants of economic transition and... View Details
Keywords: Sean Silverthorne
- 28 Jul 2016
- Op-Ed
Where is TripAdvisor for Doctors?
final choices can be aided by multiple reviews aggregated from the wisdom of global crowds. 5. Few Comparables. Many business travelers stay in more than 20 hotels each year. They develop a smart shopping expertise that enables them to write insightful reviews. Each... View Details
- 26 Jul 2016
- First Look
July 26, 2016
beneficent nonprofits exploit such regulatory leniency and exhibit higher mispricing. Drawing on organizational legitimacy theory, we argue that both regulators and beneficent nonprofits seek to protect their legitimacy with stakeholders, including those who View Details
Keywords: Sean Silverthorne
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
lives, said Narayanan. Owens & Minor allowed customers to internalize the consequences of their demand for services.— V.G. Narayanan The case of Video Vault, a small outfit in Massachusetts, was a fine example of how an operational... View Details
Keywords: by Martha Lagace
- 19 May 2020
- Research & Ideas
Why Privacy Protection Notices Turn Off Shoppers
customers. Again, they tested two conditions separately, one that spoke about the company’s intent to “collect” customer data, and the other that spoke about its desire to “protect” customer information. They even had a separate group of... View Details
- 08 Dec 2015
- First Look
December 8, 2015
behavior. In a laboratory experiment, I show that crowd out in response to public incentives is much less likely among those with public, as opposed to private, reputations. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50190 Observability... View Details
Keywords: Sean Silverthorne
- 22 Aug 2012
- Research & Ideas
Advertising: It’s Not ‘Mad Men’ Anymore
or more agencies (or "networks" of specialized service agencies) under common ownership as quasi-independent entities. But since the mid-1980s, waves of mergers and acquisitions have created potential conflicts of interest as independent agencies that were View Details
- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
subordinate to the functions? Maybe you should organize by product, with separate units set up to serve specific markets. You play with the different combinations in your hands. How to decide ... This is the most obvious—and... View Details
Keywords: by Robert Simons
- 10 Jun 2002
- Research & Ideas
Disruption: The Art of Framing
required by that framing. We don't pretend to have all the answers to this vexing problem, but examining what sets the winners apart does offer some provisional lessons. Separate for better performance. Across the newspaper industry, high... View Details
Keywords: by Clark Gilbert & Joseph L. Bower
- 05 Jan 2011
- Op-Ed
Funding Unpredictability Around Stem-Cell Research Inflicts Heavy Cost on Scientific Progress
field. A typical grant proposal is 25 single-spaced pages and takes months to prepare. The NIH responds in approximately nine months. Because the demand for money exceeds the supply, only 20 percent of the proposals get NIH funding. A... View Details
- 14 Oct 2002
- Research & Ideas
The Widening Rift Between Corporations and Society
according to the logic of managerial capitalism, invented a century ago for different people, different markets, and different needs. The chasm that now separates individuals and organizations is marked by frustration, mistrust,... View Details
Keywords: by Martha Lagace
- 26 Feb 2008
- First Look
First Look: February 26, 2008
cases of the model are a long-lived pressure group offering rewards and punishments to a series of targets (public or corporate officials) in exchange for policy favors, or that of a long-lived extorter who demands money in order not to... View Details
Keywords: Martha Lagace
- 03 Nov 2015
- First Look
November 3, 2015
these models, the demand curve alone can be used to make welfare statements, a fact relied on by much empirical work. There is ample evidence, though, that people misuse care for a different reason: mistakes or "behavioral... View Details
Keywords: Sean Silverthorne
- 09 Sep 2008
- First Look
First Look: September 9, 2008
contribute to understanding the contingent effects of policy on organizations and the rise of large corporations in the twentieth century. Download the paper: http://www.hbs.edu/research/pdf/09-025.pdf Over-reaction to Demand Changes Due... View Details
Keywords: Sean Silverthorne
- 16 May 2016
- HBS Case
Food Safety Economics: The Cost of a Sick Customer
prompted a greater demand for food testing in order to verify the authenticity of the claims. Increasing consumer consciousness about food safety and healthfulness: Consumers have high expectations about the safety of their food, so a... View Details