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Show Results For
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All HBS Web
(409)
- People (1)
- News (128)
- Research (196)
- Multimedia (1)
- Faculty Publications (90)
- 08 Sep 2022
- News
Readying for Residence
- 30 May 2017
- First Look
First Look at New Research and Ideas, May 30
maintenance and repair parts and equipment in the U.S., had just held its November 2014 board meeting. The meeting had been productive but not...
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Keywords:
Sean Silverthorne
- 06 Nov 2012
- News
Businesses face post-Sandy challenges
- January 20, 2022
- Article
3 Steps to Help Companies Rebuild Trust During the Pandemic
By: Sandra J. Sucher and Shalene Gupta
Many workers feel battered and distrustful after almost two years of COVID-19 instability. But it's not too late for managers—even those who made damaging missteps—to repair these relationships, say Sandra Sucher and Shalene Gupta.
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Sucher, Sandra J., and Shalene Gupta. "3 Steps to Help Companies Rebuild Trust During the Pandemic." Harvard Business School Working Knowledge (January 20, 2022).
- Web
VBHCD Initiative - Institute For Strategy And Competitiveness
Joint (knee and hip) replacements Cancer: Head and neck, breast, prostate – surgery and radiation treatments Heart valve replacements and View Details
- December 2003 (Revised May 2004)
- Case
Sears Auto Centers (A) (Abridged)
By: Lynn S. Paine
In the early 1990s Sears faced and allegations by the California Department of Consumer Affairs that the company's auto repair centers had been overbilling customers and making unnecessary repairs. Top management must evaluate the problem and come up with a plan to...
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Keywords:
Corporate Governance;
Corporate Accountability;
Ethics;
Organizational Culture;
Compensation and Benefits;
Management Teams;
Employees;
Behavior;
Motivation and Incentives;
Performance Improvement;
Auto Industry
Paine, Lynn S. "Sears Auto Centers (A) (Abridged)." Harvard Business School Case 304-063, December 2003. (Revised May 2004.)
- 14 Apr 2014
- Research & Ideas
Difficulties for Women Bridging Racial, Generational, and Global Divides
the participants offered the most negative assessments for the conflicts involving Sarah and Anna—both in terms of the likelihood that they could repair their relationship, and...
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Keywords:
by Carmen Nobel
- 14 May 2020
- Research & Ideas
What Leaders Can Do to Fight the COVID Fog
percent battery power. Your brain is your most vital asset; it is a physical organ that, like any other piece of equipment, requires maintenance and care. Both physical and...
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Keywords:
by Boris Groysberg and Robin Abrahams
- 01 Apr 1998
- News
Microfinance's Big Payoff: Michael Chu and ACCION International
economy and brings food to the table through microenterprise - selling oranges, repairing shoes, making utensils out of scrap metal. We provide access to credit that those people can't otherwise get. Over...
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- 22 Aug 2017
- First Look
First Look at New Research and Ideas, August 23
operational challenges affecting quality and threatening customer relationships. Furthermore, senior leadership had completely turned over three times in the five-year period. Now, the new—and young—leadership is attempting to navigate...
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Keywords:
Sean Silverthorne
- July 1980 (Revised November 1981)
- Case
Strike in Space
A three-man skylab crew, after repeatedly unsuccessful attempts to influence Houston Mission Control to slow down the work pace, turns off radio communication and refuses to talk. Questions for the class: What leads up to this break? How does one repair it?
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McCaskey, Michael B. "Strike in Space." Harvard Business School Case 481-008, July 1980. (Revised November 1981.)
- February 1992 (Revised March 1995)
- Case
Amelia Rogers at Tassani Communications (A)
By: Linda A. Hill
Describes a conflict that has arisen between an account manager and a creative director at Tassani Communications, a Chicago-based advertising agency which is making the transition from entrepreneurial to professional management. The client, the marketing director of a...
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Keywords:
Rank and Position;
Conflict Management;
Change Management;
Entrepreneurship;
Practice;
Behavior;
Creativity;
Problems and Challenges;
Advertising Industry;
Chicago
Hill, Linda A. "Amelia Rogers at Tassani Communications (A)." Harvard Business School Case 492-034, February 1992. (Revised March 1995.)
- 29 Sep 2015
- Research & Ideas
Work 3.0: Redefining Jobs and Companies in the Uber Age
Complicating things further, some of these five allow a range of options—from full control by the firm (vehicles for traditional taxi companies, for example) to minimum requirements by the firm (car age and View Details
- 18 Jan 2011
- News
Goldman Limits Facebook Offering
- 29 Jun 2017
- Research & Ideas
Why Uber Is Worth Saving and How To Do It
Credit: Nicolas McComber Uber’s roller coaster ride from ride-sharing pioneer to shunned bad boy should be a lesson to other disruptive startups: Fighting hard is good, while fighting unfairly loses you respect, customers, and perhaps...
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- Web
European and UK Personal Data Collection Disclosure | HBS Online
information, we may rely on the legal bases of “performance of contract” in order to fulfill our contract with you to provide Services and on “compliance with legal obligation” in order to comply with tax laws in the View Details
- 01 Apr 2021
- Blog Post
An Aerospace Engineer Provides a Lift for Underrepresented Innovators and Entrepreneurs
different challenges. “Whenever there was damage to the wing, tailfin, or landing gear, I would get a call from an airline, any time of day or night (it always seemed like everything went wrong at 3 a.m.), and I would work with them...
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- March 1993 (Revised April 1995)
- Case
IBM After-Sales Service
IBM has established a service delivery system to provide service and maintenance parts for its installed base of computers. The case outlines the competitive pressures IBM faces from alternative providers of maintenance services (e.g. other OEMs, third-party...
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Keywords:
Service Delivery;
Service Operations;
Supply Chain;
Supply Chain Management;
Logistics;
Operations;
Distribution;
Customer Focus and Relationships;
Competitive Strategy;
Computer Industry
Hammond, Janice H. "IBM After-Sales Service." Harvard Business School Case 693-001, March 1993. (Revised April 1995.)
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
revolve around the production, supply, maintenance and logistics for energy. Brazil Energy Biomass started planning for COVID-19 safety protocols before the country was caught in the first wave of the...
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- 05 Jul 2013
- News