Publications

SSRN

August 1998
Teaching Note

Quality Furniture Company (TN)

By: David F. Hawkins and Norman Bartczak

Teaching Note for (9-199-009). 51U per Case Records. View Details

Keywords: Manufacturing Industry

Purchase

July 1991 (Revised July 1993)
Case

Alliant Health System: A Vision of Total Quality

Alliant has been a leader in the health care industry in implementing total quality management. After five years, however, they do not have much to show for their efforts except a "foundation" of quality attitudes and processes. The case discusses their plans to "jump... View Details

Keywords: Quality; Management Practices and Processes; Information Technology; Health Care and Treatment; Health Industry

Educators

Purchase

02 Feb 2015
Working Paper Summaries

Mobile Money: The Effect of Service Quality and Competition on Demand

Keywords: by Karthik Balasubramanian & David F. Drake; Banking

03 Mar 2023
Video

Qualities and characteristics that help Founders Break Through: Resilience and Grit

March 2019
Teaching Note

PCAOB Efforts to Improve Audit Quality (A) and (B)

By: Aiyesha Dey and Paul Healy

Teaching Note for HBS Nos. 118-108 and 118-109. View Details

Purchase

November 1994
Case

AB Astra: Growth with Quality

By: Mary E. Barth and David F. Hawkins

Keywords: Business Growth and Maturation; Quality; Pharmaceutical Industry

1992
Book

Revolutionizing Product Development: Quantum Leaps in Speed, Efficiency and Quality

By: S. C. Wheelwright and K. B. Clark

Keywords: Product Development

2013
Chapter

Growth and the Quality of Foreign Direct Investment: Is All FDI Equal?

By: Laura Alfaro and Andrew Charlton

In this paper we distinguish different "qualities" of FDI to re-examine the relationship between FDI and growth. We use "quality" to mean the effect of a unit of FDI on economic growth. However, this is difficult to establish because it is a function of many different... View Details

Keywords: Quality; Economic Growth; Foreign Direct Investment

25 Aug 2005
Conference Presentation

The Health and Safety of Quality Programs: An Empirical Evaluation

By: Michael W. Toffel

Keywords: Quality; Programs

Article

Unhealthy Consumerism: The Challenge of Trading Off Price and Quality in Healthcare

By: Kate Barasz and Peter A. Ubel

Over the last decade, healthcare in many parts of the world has shifted toward a more patient-centric, consumeristic model, marked by an emphasis on choice and a proliferation of typical consumer-facing information (e.g., price and quality data). However, while the... View Details

Keywords: Medical Decision-making; Choice; Health Care and Treatment; Quality; Price; Consumer Behavior; Decision Making

September–October 1990
Article

Zero Defections: Quality Comes to Services

By: F. Reichheld and W. E. Sasser Jr.

Keywords: Quality

2012
Discussion Paper

Labor Productivity and Quality Change in Singapore: Achievements in 1974-2011 and Prospects for the Next Two Decades

By: Koji Nomura and Tomomichi Amano

Labor productivity growth in Singapore that has grown at a rate of over 3.0 percent per year since 1970s considerably slowed down to 0.5 percent on average per annum in the latter half of the 2000s. The purpose of this paper is to ask, first, to what extent Singapore’s... View Details

Keywords: Labor; Performance Productivity; Quality; Economic Growth; Singapore