Publications

When teaching various groups of executives, the author relates the story of a man addicted to prescription drugs and his brother who is addicted to achievement. Each group relates to these two professionally successful men and sees that they live largely on the edge of... View Details

Keywords: Behavior; Personal Development and Career; Personal Characteristics; Emotions

August 2005
Teaching Note

Procter & Gamble: Global Business Services (TN)

Teaching Note to (9-404-124). View Details

May 2005
Class Lecture

Power of Supporting Players in High-Performance Industries, The (FSS)

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2005
Class Lecture

The Power of Supporting Players in High-Performance Industries

Keywords: Management Style; Groups and Teams

Teaching Interest

LEAD

This is a first year, required course. View Details

Keywords: LEAD; Leadership

Research Summary

Current Research

I'm currently studying how global organizations organize talent management systems in order to maintain and enhance the performance of professionals. I'm also interested in the socialization process of organizations based on size and focus of the... View Details

March 2015
Case

Aarti Grover and CMS Computers

July 2008
Case

Leading from the Side

Harriet Cornwall, a partner at the law firm of Kensington Palmer, LLP, is made lead over a fellow group of attorneys. Put in charge of guiding her colleagues in their annual goal-setting initiative, she notices four that need special attention. Cornwall must address... View Details

Keywords: Goals and Objectives; Managerial Roles; Performance Evaluation; Partners and Partnerships

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17 Jan 2008
Lecture

When Professionals Lead: The Challenges of Managing the Professional Services Firm.

Keywords: Leadership; Management

December 2006
Supplement

King Arthur Flour--video

Keywords: Food and Beverage Industry

September 2005
Teaching Note

C&S Wholesale Grocers: Self-Managed Teams (TN)

Keywords: Food; Management Teams; Food and Beverage Industry

May 2002
Case

Mellon Investor Services

James Aramanda, head of Mellon Investor Services, must decide how to change the focus of his business. He works with consultants to create a change strategy to enhance a business that is already doing well. Will he be able to interest his professionals in changing the... View Details

Keywords: Organizational Change and Adaptation; Change Management; Innovation Leadership; Growth and Development Strategy; Business Strategy; Management Teams; Financial Services Industry; Insurance Industry; United States

Educators

September 2000
Teaching Note

Strategic Services at Andersen Consulting TN

Teaching Note for (9-899-065). View Details

Keywords: Consulting Industry

May 2008
Background Note

The Producing Manager: A Double-Barreled Role

By: John J. Gabarro and Thomas J. DeLong

The purpose of this note is to ground and amplify on the characteristics and challenges of the producing manager role. It is in response to requests from participants for a piece of "take away" material that can be shared with colleagues in professional service firms... View Details

Keywords: Managerial Roles; Production; Service Operations; Practice

Educators

July 2023
Supplement

Schuberg Philis: From Success to Significance (B)

By: Thomas J. DeLong and Daniela Beyersdorfer

Three years into their “Ambition” growth plan, in 2022, the management team of Dutch professional service firm Schuberg Philis is taking stock. The global COVID-19 pandemic and other headwinds required adjustments to their growth targets, but they believe that their... View Details

Keywords: Management Succession; Growth Management; Change Management; Transformation; Mission and Purpose; Leadership; Leading Change; Information Technology Industry; Consulting Industry; Europe; Netherlands

March 2012
Case

Schuberg Philis

By: Thomas J. DeLong and Daniela Beyersdorfer

The Dutch professional service firm Schuberg Philis has within a few years grown into a well-known player in the Dutch IT outsourcing market and regularly wins high customer- satisfaction marks. The growing workload and 100% promise to customers have increased the... View Details

Keywords: Growth Management; Organizational Culture; Management Style; Alignment; Information Technology Industry; Netherlands

Educators