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  • 02 Oct 2013
  • What Do You Think?

Is Leadership an Increasingly Difficult Balancing Act?

determination demanded of Jim Collins' Level V leaders in his Good to Great study? No matter how important these qualities may be to future success, are employees and investors still going to look for authority figures? Are they going to... View Details
Keywords: by James Heskett
  • 05 Nov 2014
  • What Do You Think?

Are We Entering an Era of Neuromanagement?

Summing Up: Where Do We Draw the Line on the Use of Technology in Hiring Practices? The idea of using brain scans in hiring, while it generated limited enthusiasm among respondents to this month's column, nevertheless was rejected by only a few. Respondents instead... View Details
Keywords: by James Heskett
  • 06 Nov 2013
  • What Do You Think?

Is Top-Down Resource Allocation on the Rise?

management involvement in the resource allocation process? Or is it because certain of the world's major economies like China and Brazil are perceived by some as becoming more agile in their allocation of resources than United States and European companies? Harvard... View Details
Keywords: by James Heskett
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Harvard Business School professors Jim Heskett (now emeritus), Earl Sasser, and Len Schlesinger have been studying the service sector—the good and the great as well as the bad... View Details
Keywords: by Jim Aisner; Retail
  • 01 Nov 2021
  • What Do You Think?

How Long Does It Take to Improve an Organization’s Culture?

comments below. Editor's note: Heskett explores the leader's role in his upcoming book, Win From Within: Build Organizational Culture for Competitive Advantage, available in January 2022. References: Randall Beck and View Details
Keywords: by James Heskett
  • 03 Oct 2023
  • What Do You Think?

Do Leaders Learn More From Success or Failure?

(Jay Yuno/iStock) Harvard Business School Professor Amy Edmondson’s recent thought-provoking book, Right Kind of Wrong, makes a strong case for the notion that we often learn a lot from failure—and in some cases, perhaps even more than we... View Details
Keywords: by James Heskett
  • 04 Jan 2021
  • News

How Do We Sustain Organization Diversity?

  • 01 Jun 2022
  • What Do You Think?

Is Stakeholder Management Facing New Headwinds?

"One difference between shareholder and stakeholder management may be in the identification of those carrying the greatest weight in a decision." In fact, the late management professor H. Jeff Smith, in his classic article, questioned... View Details
Keywords: by James Heskett
  • 04 Aug 2011
  • What Do You Think?

How Dangerous Is Common Sense to Managers?

left us with the interesting question of whether, to the extent common sense reflects what has worked in the past, its overuse reduces our acceptance of change? Does common sense impede change? What do you think? Jim Heskett's latest... View Details
Keywords: by James Heskett
  • 01 Jun 1996
  • News

Four Professors to Retire

Charles J. Christenson Chuck Christenson, the Royal Little Professor of Business Administration and a specialist in management control, has been a member of the HBS faculty for 39 years. Throughout his career, he has been an innovative... View Details
Keywords: Elaine Gottlieb and John Prestage
  • 03 Oct 2012
  • What Do You Think?

Can We Bring Back the “Industrial Commons” for Manufacturing?

Summing Up Where Is the Leadership Necessary to Regenerate the "Industrial Commons" In their book Producing Prosperity, Gary Pisano and Willy Shih pointed to the lack of long-term thinking and investment as well as education necessary to rejuvenate an... View Details
Keywords: by James Heskett; Manufacturing
  • June 2008
  • Supplement

Professors Sven Larson and Kenneth Carpenter (C)

By: James L. Heskett and Tor Askild Aase Johannessen
Professor Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response. View Details
Keywords: Higher Education; Teaching; Learning; Interpersonal Communication
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  • 02 May 2022
  • What Do You Think?

Can the Case Method Survive Another Hundred Years?

cases everywhere. There is an old saying at the School that so-and-so is so good at teaching that he or she could teach the newspaper. In fact, the late professor Theodore Levitt of the marketing faculty was known for occasionally walking... View Details
Keywords: by James Heskett; Education
  • 28 Mar 2012
  • What Do You Think?

Are Factory Jobs Important to the Economy?

Summing Up: What Next, If Manufacturing Proves Not To Be A Creator Of Those Good "factory Jobs" Of The Past? Manufacturing is essential to the health of an economy. It both fuels and results from innovation. It is natural in the course of economic activity that... View Details
Keywords: by James Heskett; Manufacturing
  • 04 Sep 2013
  • What Do You Think?

How Relevant is Long-Range Strategic Planning?

Summing Up How Can Strategic Planning be Adapted to Changing Needs? Strategic planning concepts and the notion of long-range planning will continue to be integral parts of responsible management. But they may require a substantial rethinking if they are to remain... View Details
Keywords: by James Heskett
  • June 2008
  • Case

Professors Sven Larson and Kenneth Carpenter (A)

By: James L. Heskett and Tor Askild Aase Johannessen
Professor Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response. View Details
Keywords: Interpersonal Communication; Higher Education; Learning; Teaching; Conflict and Resolution
Related
  • June 2008
  • Supplement

Professors Sven Larson and Kenneth Carpenter (B)

By: James L. Heskett and Tor Askild Aase Johannessen
Professor Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response. View Details
Keywords: Higher Education; Teaching; Learning; Interpersonal Communication
Related
  • 01 Feb 2021
  • What Do You Think?

Has the New Economy Finally Arrived?

retention efforts should incorporate the tenets of cultural intelligence, which address if an individual is consciously aware of others’ preferences, knowledge of norms and practices, a drive to learn about differences, and assessing what individuals do when... View Details
Keywords: by James Heskett
  • 05 Dec 2022
  • What Do You Think?

How Would Jack Welch’s Leadership Style Fare in Today’s World?

He didn’t hire acolytes. I first met him in 1981, after he visited the class of the late HBS professor Richard Vancil, not long after he had become CEO. As we left class, he was in deep discussion with a woman student in the class who had... View Details
Keywords: by James Heskett; Industrial Products; Media & Broadcasting; Medical Devices & Supplies; Manufacturing
  • 02 Jan 2013
  • What Do You Think?

Should We Rethink the Promise of Teams?

teams to fluid groups engaged in what Harvard Business School Professor Amy Edmondson, in the recent book Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy, calls "teaming," defined as "coordination and... View Details
Keywords: by James Heskett