Experiences - Publications - Faculty & Research

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Reinventing the GMP Experience

present with her family. "I thought quite long and hard about how I wanted the experience to feel for me and what the integration with my life at home would be like," she says. "I chose Section A so I could spend time with my family in... View Details

2023
Working Paper

Virtual Water Coolers: A Field Experiment on the Role of Virtual Interactions on Organizational Newcomer Performance

By: Prithwiraj Choudhury, Jacqueline N. Lane and Iavor Bojinov

Designing management practices to better onboard organizational newcomers working remotely is a key priority for firms. We report results from a randomized field experiment conducted at a large global firm that estimates the performance effects of different types of... View Details

Keywords: Remote Work; Virtual Water Coolers; Social Interactions; Careers; Field Experiment; Employees; Interpersonal Communication; Internet and the Web; Performance; Personal Development and Career

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A Global Experience - MBA

A Global Experience A Global Experience Every day at HBS is a global experience. From your peers and case discussions, to our alumni network, Global Research Center footprint, and field-based course... View Details

November 2018 (Revised May 2019)
Case

California Closets: Organizing the Customer Experience

By: Boris Groysberg and Annelena Lobb

California Closets had used robust net promoter score (NPS) data, surveyed across its locations, to create a more consistent and satisfying customer experience. CEO Bill Barton wanted to further optimize the customer experience around best practices. He also wanted to... View Details

Keywords: Net Promoter Score; Customer Relationship Management; Customer Satisfaction; Customers; Acquisition; Demographics; Strategy

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2013
Working Paper

Learning from Double-Digit Growth Experiences

By: Eric D. Werker

This extended memorandum identifies episodes of sustained double-digit growth in real GDP, defined as a compound annual growth rate of 10 percent or more over a period of 8 years or longer. Using a measure of real GDP reported in the World Development Indicators, we... View Details

Keywords: Growth; Liberia

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30 Jul 2014
News

Were OkCupid’s and Facebook’s Experiments Unethical?

29 Jul 2021
Video

International Perspective Series: Student Experience

December 2020
Supplement

Experiment A Box Search

By: Iavor I Bojinov and Karim R. Lakhani

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Jul 29 2015
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A Rich Learning Experience

Research Summary

Experience and description-based decision making.

Prof. Barron and his co-authors study the effect of the economic environment on decision making. One example involves the effect of rare (low probability) events. People behave as if they overweight these events in some settings (e.g., when buying insurance and... View Details

Research Summary

Models of optimal experience (flow)

Flow is a state of profound task-absorption, involvement, and intrinsic enjoyment that makes the person feel one with the activity. Csikszentmihalyi's Flow Theory states that flow is more likely to occur in situations in which the person feels that the activity is very... View Details

09 Jan 2012
News

Fresh experiences in the field

August 2021
Case

Orchadio's First Two Split Experiments

By: Iavor I. Bojinov, Marco Iansiti and David Lane

Orchadio, a direct-to-consumer grocery business, needs to conduct its first two A/B tests—one to evaluate the effectiveness and functioning of its newly redesigned website, and one to market-test four versions of a new banner for the website. To do so, it will rely on... View Details

Keywords: Information Management; Technological Innovation; Knowledge Use and Leverage; Resource Allocation; Marketing; Measurement and Metrics; Customization and Personalization; Information Technology; Internet and the Web; Digital Platforms; Information Technology Industry; Food and Beverage Industry

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01 Mar 2003
News

Brazil Banks on Experience

Ranked among the world’s largest economies, Brazil and the left-leaning government of newly elected President Lu íz In ácio Lula da Silva soothed wary financial markets by selecting Henrique Meirelles (93rd AMP), former head of global banking at FleetBoston, to lead... View Details

Keywords: Finance

TeachingInterests

Transforming Customer Experiences - Executive Education

By: Ryan W. Buell

In today's fast-growing service sector, a new set of frameworks are required to build a robust and competitive service business. Transforming Customer Experiences draws upon the latest research and insights to equip senior managers with a new toolkit for leading... View Details

Sampling Bias in Entrepreneurial Experiments

Using data from a prominent online platform for launching new digital products, we document that ‘sampling bias’—defined as the difference between a startup’s target customer base and the actual sample on which early ‘beta tests’ are conducted—has a systematic and... View Details

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The Section Experience - MBA

The Section Experience The Section Experience Upon arrival at HBS, students are assigned to a specific “section”—a group of approximately 90 students with whom they will complete the Required Curriculum. The... View Details

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Your Personalized Experience - MBA

Your Personalized Experience Your Personalized Experience Every career journey is different. At HBS, you’ll have the opportunity to realize your personal career vision, develop a job search strategy and... View Details