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  • 14 Sep 2010
  • First Look

First Look: September 14, 2010

provide illustrations from the Toyota Motor Company to show how deliberate perturbation enables efficient exploration in the midst of intense exploitation. Download the paper: http://www.hbs.edu/research/pdf/09-011.pdf Employee Selection... View Details
Keywords: Sean Silverthorne
  • 02 Sep 2015
  • What Do You Think?

What's Wrong With Amazon’s Low-Retention HR Strategy?

employee replacement costs, low prices, and substantial but lower profit than Costco).  The implied conclusion was that high retention strategies like Costco’s can be more attractive for employees,... View Details
Keywords: by James Heskett; Web Services; Retail; Apparel & Accessories; Consumer Products; Fashion
  • 05 Dec 2017
  • First Look

First Look at New Research and Ideas, December 5, 2017

that we can thrive. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53562 forthcoming Customer Needs and Solutions In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions By:... View Details
Keywords: Sean Silverthorne
  • November 15, 2021
  • Article

What Do Black Executives Really Want?

By: Frank Cooper III and Ranjay Gulati
Recruiting and retaining Black talent is a priority for many organizations. Most are committed to and investing in diversity, equity, and inclusion (DEI). And yet, according to interviews and focus groups with Black executives working in a variety of blue-chip... View Details
Keywords: Black Executives; Selection and Staffing; Retention; Race; Organizational Culture; Change Management
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  • 09 Jun 2022
  • HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

back and shifted its staff, furloughing some employees and placing others in temporary jobs in other industries until the company needed them back. For example, the company had created a role that it calls “restaurant operations... View Details
Keywords: by Pamela Reynolds
  • 16 Feb 2016
  • First Look

February 16, 2016

insignificant. However, consistent with the notion that centralized hiring would improve the alignment of employees with the company, we find that in more distant stores or stores operating in non-mainstream markets, centralized hiring is... View Details
Keywords: Sean Silverthorne
  • 16 Oct 2023
  • HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

on employee engagement data, Bastian could see that while talent retention was high at Delta, too many frontline employees felt stuck and unable to gain opportunities to... View Details
Keywords: by Lane Lambert; Air Transportation
  • December 1998 (Revised June 1999)
  • Case

STT Aerospace

By: Richard G. Hamermesh and Jeremy Dann
Experienced entrepreneur Charles Damon conducted a "roll-up" from 1987-1994 within the commercial airliner interior products industry. Damon's company, STT Aerospace, took advantage of an industry-wide recession in the early 1990s by buying when asset prices were low.... View Details
Keywords: Retention; Business Strategy; Selection and Staffing; Entrepreneurship; Financial Crisis; Growth and Development Strategy; Compensation and Benefits; Employee Stock Ownership Plan; Acquisition; Product Development; Aerospace Industry
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  • 16 Jul 2018
  • Research & Ideas

Kids of Working Moms Grow into Happy Adults

In 2015, preliminary results of a groundbreaking study found that the daughters of employed mothers often perform better in their eventual careers than the daughters of stay-at-home moms. Now the full study has been released, and it brings even more good news for the... View Details
Keywords: by Dina Gerdeman
  • 03 Jun 2022
  • Research & Ideas

In a Work-from-Anywhere World, How Remote Will Workers Go?

the benefits of the “work-from-anywhere” movement for both companies and workers. “There’s been brain drain from small towns into large urban clusters, but I don't think we have seen the spatial redistribution that we could potentially see because of work from... View Details
Keywords: by Kara Baskin
  • 31 Oct 2023
  • Research & Ideas

Beyond the 'Business Case' in DEI: 6 Steps Toward Meaningful Change

both clarity and caution. While leaders have fallen back on the “business case” for hiring and promoting employees from historically marginalized groups, this rationale can trigger resistance, backlash, and biases, particularly among... View Details
Keywords: by Katherine Hutt Scott and Barbara DeLollis
  • 08 Feb 2023
  • Op-Ed

Building an Inclusive Workplace? Prepare to Shield It from Economic Fears

Following the murder of George Floyd in 2020, business leaders vowed to change organizational culture to increase diversity and inclusion. Some companies established more robust employee affinity groups, others diversified the voices on... View Details
Keywords: by Hise O. Gibson and Nicole Gilmore
  • 07 Jul 2019
  • HBS Case

Walmart's Workforce of the Future

initiative. “That requires a lot of reskilling of employees and hard choices, in an uncertain environment, in terms of how to deploy capital.” “This digital transformation creates new jobs, but, more important, it changes the nature of... View Details
Keywords: by Julia Hanna; Retail
  • November 2008 (Revised January 2010)
  • Case

Stone Finch, Inc.: Young Division, Old Division

By: Richard G. Hamermesh and Elizabeth Collins
CEO Jim Billings wants to attract energetic, entrepreneurial talent to Stone Finch, Inc., which comprises an older division that fabricates products like piping and tanks for water and wastewater processing plants, and a much newer division that develops biochemical... View Details
Keywords: Organizational Behavior; Human Resource Management; Motivation; Business Growth; Motivation and Incentives; Leadership; Business Subsidiaries; Innovation Strategy; Resource Allocation; Organizational Structure; Organizational Culture; Retention; Operations; Recruitment; Integration; Business Growth and Maturation; Mergers and Acquisitions; Growth and Development Strategy; Manufacturing Industry
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  • 28 Sep 2011
  • Research & Ideas

The Profit Power of Corporate Culture

which are the foundations for the successful implementation of whatever policies and practices are necessary to execute a given strategy; policies and practices that lead to a learning, innovative organization; measurement of the results in terms of things such as... View Details
Keywords: by Sean Silverthorne
  • 13 Mar 2023
  • Op-Ed

How Leaders Should Leave

Leonard M. Miller University Professor and former dean of the University of Miami Herbert Business School. You Might Also Like: Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage Employee Feedback: The Key to... View Details
Keywords: by John Quelch
  • 05 May 2022
  • HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

retention practices, notes that the new HBS note comes at a time of ongoing racial reckoning sparked by the police killing of George Floyd, whose death two years ago shined a light on numerous inequities faced by Black Americans,... View Details
Keywords: by Jay Fitzgerald
  • 19 Sep 2005
  • Research & Ideas

Rethinking Company Loyalty

you, their employer. The very nature of the relationship between employers and employees has undergone a fundamental shift: Today, workers not only don't expect to work for decades on end for the same company, but they don't want to. They... View Details
Keywords: by Lauren Keller Johnson
  • August 2023
  • Case

Beamery: Using Skills and AI to Modernize HR

By: Boris Groysberg, Alexis Lefort, Susan Pinckney and Carolina Bartunek
Unicorn human relationships startup Beamery evaluates it's growth versus depth strategy as its strategic partners and customers could become future competitors in a quickly changing AI based human resources and talent management industry View Details
Keywords: Acquisition; Business Growth and Maturation; Business Startups; Competency and Skills; Experience and Expertise; Talent and Talent Management; Customers; Nationality; Learning; Entrepreneurship; Employee Relationship Management; Recruitment; Retention; Selection and Staffing; Values and Beliefs; Cross-Cultural and Cross-Border Issues; Analytics and Data Science; Applications and Software; Disruptive Innovation; Technological Innovation; Job Offer; Job Search; Job Design and Levels; Employment; Human Capital; Europe; United Kingdom; United States
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  • 14 Feb 2012
  • First Look

First Look: February 14

(emphasizing newcomers' unique perspectives and strengths) led to significantly greater customer satisfaction and greater employee retention after six months, compared to (a) socialization that focused on... View Details
Keywords: Carmen Nobel

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