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- 01 Sep 2014
- News
Afghanistan’s Hope and Light
responsible for a jump in their pay. In fact, the new system had simply cut out the middlemen, who once took what they saw as their rightful piece of the pie. Related Content: Case: Roshan: Light at the End of the Tunnel in Afghanistan... View Details
Keywords: Julia Hanna
- 01 Mar 2008
- News
Reimagining China and India
of China and India, not just financial markets and industry structure? Entrepreneurship in India and China is not just about taking companies public. It is also about finding ways around all manner of constraints, many of which originate in social View Details
- 01 Oct 1999
- News
Entrepreneur Daniel S. Bricklin: A Class Act
in Aldrich 108, "somewhat below the professor's sight line," Bricklin relates with a chuckle, "my mind wandered, and I imagined a sort of trackball on the bottom of the pocket calculator I was holding. I envisioned a computer screen on... View Details
Keywords: Peter K. Jacobs
- 12 Sep 2018
- News
Game-Changing Analytics
that address the priorities of women fans, as an example of “using analytics to change how companies identify opportunities, build content and products that relate to people, and find new ways to benefit both View Details
- 18 Oct 2024
- News
My Worst Job
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell host of Skydeck. When I was in high school, I worked as a dishwasher at a steakhouse chain in upstate New York. It was not glamorous work. I would clock out covered in a... View Details
- 17 Nov 2022
- News
Alumni Leaders on Decarbonization Strategies for Combating Climate Change
building decarbonization and energy efficiency, especially as it relates to retrofitting existing buildings. Including and welcoming these innovations under the umbrella of “clean energy” is an acknowledgment that the more... View Details
- 01 Dec 1998
- News
Year 2000 Computer Problem and You: Disaster for Some, Lessons for All
we actually use it. A shipper driven by overnight deliveries may never before have understood the importance of date-sensitive systems as they relate to leasing, for example. More important, we all are discovering that in the Y2K context,... View Details
- 01 Jun 1997
- News
A Better Way to Go on Strike
No-Fist should be an attractive alternative for both sides. Like a strike, it permits an unfettered war of financial attrition; unlike a strike, it ends with a windfall, competitive advantage intact, innocent bystanders upright, and View Details
- 01 Dec 2014
- News
Faculty Q&A: The New Brand Manager: You
hope is that we can truly realize the promise of customer relationship management. We’ve been talking about customer relationship management since the 1990s. But it has not, for most B2C companies, become a... View Details
Keywords: April White
- 01 Feb 1997
- News
Shaping the Future of Business: Entrepreneurial Evolution at HBS
Marketing; Entrepreneurship, Creativity, and Organization; Real Property Asset Management; Venture Capital and Private Equity; Entrepreneurship in the Social Sector; and Running and Growing the Small Company. Several related courses... View Details
- 01 Apr 2002
- News
Siebel Addresses HBS Northern California Club
large part to its founder's emphasis on customer relations over shareholder value. Today, Siebel has over eight thousand employees in more than 34 countries. Fortune magazine ranked the company second in its... View Details
- 01 Mar 2012
- News
Making Finance Personal
inspire, formulate, and drive new and improved product design and development, even without specialized knowledge. With its consumer base, for example, Intuit went from conducting a single experiment with customers of TurboTax, its... View Details
- 01 Mar 2013
- News
A Healthy Profit
the biggest bang for my buck?" Payne talked over her ideas with HBS professor Howard Stevenson and HSPH Dean Barry Bloom (whom she calls Antares's "midwives"). They in turn brought together Chu and David Bloom (no relation to Barry), then... View Details
- 01 Apr 2000
- News
Q & A: A Conversation with IRS Chief Charles Rossotti
timely service. Directly related to that approach are our new customer-oriented benchmarks for IRS performance: customer satisfaction, employee satisfaction, overall compliance by each tax-paying sector, and... View Details
Keywords: Garry Emmons
- 01 Oct 1996
- News
Leading In a New Era
inattention to customer feedback — led to stagnating sales and declining profits. "When I walked into this company in 1994," says Claiborne's straight-talking chairman, president, and CEO Paul Charron, "it was a $2-billion corporation... View Details
Keywords: Nancy O. Perry
- 01 Jun 2007
- News
For NFL Players, 3rd Down at HBS
Twenty-eight National Football Leagueplayers representing teams from across the league were recently on campus for an Executive Education program that addresses the unique business opportunities and challenges that players face during and after their professional... View Details
- 10 May 2023
- News
Alumna Snags an Emmy
career path to yours? Product Management often relies on leadership via influence, and to be influential you need to be credible. So get your hands dirty. Talk directly to customers to understand their needs. Build a prototype. Ensure... View Details
- 01 Apr 2001
- News
New Ventures New Gains
arena.” Related Rewriting the Script: Social Enterprise Start-Ups Expand Business Plan Contest's Parameters In the process of teaming up with fellow students to write business plans, working with their faculty advisors (and getting... View Details
- 01 Jun 2009
- News
The Maestro and the Market
some 2 million hopeful diners vie to be one of the fifty customers he serves each evening for the six months that elBulli, his restaurant, is open. The world is beating a path to Chef Ferran Adrià’s door, but why? “Creativity comes first;... View Details
Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries
- 04 Jun 2008
- News
Whistle While You Work
seaman, customs inspector, and author of long, long masterpieces like Moby Dick) once said, “They talk of the dignity of work. Bosh. The dignity is in leisure.” Isn’t he right? Leisure means you’re your own man or woman. Leisure is all... View Details