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All HBS Web
(1,834)
- People (1)
- News (213)
- Research (1,392)
- Multimedia (6)
- Faculty Publications (569)
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- 01 Dec 1998
- News
Short Takes
changes in the law that may have made filing easier. The authors base their assertions on an analysis of historical data involving bankruptcies and consumer credit. "When consumer credit expanded dramatically in the 1920s," notes Moss in...
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Judith A. Ross
- 01 Jun 2014
- News
Alumni and Faculty Books for June 2014
care industry to give customers more choices, freedom, power, and information, and at far lower prices. He recommends disruption of the status quo through new business models, new payment models, and new technologies that give patients...
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- 01 Jun 2017
- News
Case Study: Something New
affordable prices, a unique offering in the otherwise crowded wedding industry. But custom design creates ongoing operational challenges. As it grows, should Anomalie leverage its supply-chain advantages to create a line of off-the-rack...
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April White
- 25 Feb 2020
- News
Beyond the Plastisphere
plastics. “We’re trying to get our customers to covet this product that will help change their lives in a positive way—and make the world a better place too,” says Kauss. The world is literally drowning in plastic: Research indicates that...
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- 01 Apr 1997
- News
Critical Information: MIS Monitors the Ever-Changing World of IT
based on their best efforts to forecast customer needs. With new technologies such as online grocery scanners, companies can better monitor consumer behavior, allowing them to anticipate needs more accurately and even create new products...
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Elaine Gottlieb
- 01 Jun 2022
- News
Case Study: Glass Half Full
Amazon and relying instead on Shopify as an online storefront and on ShipBob for fulfillment. Then came the cold shower of reality: Customer acquisition beyond Amazon can prove very expensive. He decided to offer Neutrall’s products there...
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- 01 Jun 2001
- News
HBS Press Books in Brief
Relationships as Valuable Assets, by Robert C. Blattberg, Gary Getz, and Jacquelyn S. Thomas, is the first book to provide a unifying framework and practical tools for measuring customer value — the potential View Details
- 01 Mar 2008
- News
Avoiding a Succession Crisis
CEO about as tough as it ever has been. Companies need world-class efficiency, constant innovation, and a customer orientation. This requires a group of talented, dedicated people working as a team across business units and country...
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- 01 Feb 2002
- News
If You're #1, Watch Out
based upon cost, customization, or convenience, and they can start winning business at the lower end." Profit is maximized, the authors suggest, in situations where product quality is not yet meeting View Details
- 01 Dec 2001
- News
Steven Rogers
with Laura, to Columbus, Indiana, and then to Rocky Mount, North Carolina. Rogers was impressed with the emphasis on values as well as profit at Cummins, where he worked both as a customer-service supervisor and as a purchasing agent. "I...
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- 01 Sep 2003
- News
Books
failures as well as successes. A final chapter examines how some companies — even whole industries, like integrated circuits — literally have shifted the locus of experimentation to their customers and created billions of dollars of new...
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- 01 Mar 2005
- News
Robert Buzzell Remembered
Buzzell Photo Courtesy HBS Communications An expert in strategic marketing, Robert D. Buzzell, the Sebastian S. Kresge Professor of Marketing, died last November in Virginia. He was 71. Buzzell was perhaps best known for his role in the formulation and View Details
- 01 Sep 2004
- News
American Dream
ice-cream fountain boasts a marble counter, and customers eat 100 percent buffalo burgers in a walnut-paneled dining room hung with original oil paintings by Western artists. In another part of the store, there are 1,400 historical photos...
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- 01 Apr 1996
- News
Stewards of the Seventh Generation
assets are practicing sustainable development. According to this line of thinking, harvesting trees and using the money generated to build schools would be an example of sustainable development. But others insist that development is sustainable only if natural-resource...
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- 01 Oct 2000
- News
Internet Tsunami
system, much more so than in the United States," the New York Times (June 7, 2000) reported. Merchants, ranging from toy stores to fishmongers, pay a monthly fee to access Rakuten's e-commerce software and customer database. Merchants...
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- 01 Mar 2006
- News
Drive-In Nation
worldwide, once employed 600,000 Americans alone and estimates it will employ only 86,000 in its U.S. operations by 2008. And in another telling numbers game, highly profitable Toyota has announced it will produce 9.06 million cars...
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- 01 Mar 2017
- News
Case Study: Moment in the Sun
a large hotel chain reached out to express interest, Hoskins began to see the promise of B2B sales in the hospitality market. “They got the value right away,” says Hoskins. “It’s automatic: Your customers are healthier and getting better...
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Dan Morrell
- 01 Mar 2019
- News
The One That Got Away
percent stake, which would have been a much smaller ownership position than we usually get. So it was an “off-strategy” investment. It was also in the highly competitive space of lead generation, where companies are paid a referral fee if they deliver a qualified View Details
- 01 Dec 2020
- News
The Fine Print: Alumni Recommend Their Best Reads
Even if 2020 wasn’t a profitable year for booksellers, it seems to have been a banner year for reading. When we asked alumni to tell us about the best titles they’ve read this year, we received a flood of recommendations. Here we offer a...
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- 01 Dec 2014
- News
Case Study: Growing the Family Business
cleanliness and are staffed with teachers who use a proprietary curriculum to create an educational environment. Customers pay a significant premium for convenience—as much as $13 an hour for infant care versus $4 an hour or less for...
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