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- All HBS Web
(1,943)
- People (1)
- News (232)
- Research (1,493)
- Events (13)
- Multimedia (2)
- Faculty Publications (445)
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- 01 Dec 2011
- News
At Your Service
Anne Morriss (MBA 2004) maintain that it is possible for organizations to reduce costs while dramatically enhancing customer service. That win-win approach involves “looking at your biggest buckets of cost... View Details
- 01 Dec 2003
- News
Books
mix of oversight, decision-making, and advisory roles. “Boards are most likely to be effective,” they write, “if their structures are design-ed to suit the circumstances of their company and the role the board has elected to play.” For Lorsch and Carter, an View Details
- 01 Jun 2017
- News
The Exchange: Venture Forth
introduction of Amazon Web Services in early 2006. This was the defining moment when the cost of starting consumer internet businesses really plummeted. That fact was very useful in rationalizing other things we saw happening: VC... View Details
Keywords: April White
- 30 Aug 2021
- News
One and the Same
Taking notes is often seen as a gendered, secretarial role—something to be avoided at all costs if you were a young woman hoping to make an impact early in your career. But Mary Wooldridge (MBA 1994) saw it differently. “If you are... View Details
- 01 Dec 2017
- News
2017 in Health Care: Telemedicine Has Arrived
help achieve better access to care and a lower cost of care. And employers are embracing telemedicine as a way to provide employees convenient health care at a lower cost for their companies. A survey... View Details
- 01 Mar 2009
- News
A New Approach to Health-Care Reform
the coming decades, but rather on targeting innovations that will make health care both more affordable and more effective in the future. “Disruptive innovation” is a term you’ve used in your analyses of other industries, but what does it... View Details
- 01 Jun 2002
- News
Ads Improve Consumer Decisions
measures to be “right” for them. Anand notes that, despite the wide availability of TV schedule listings, this study showed that promotions do play a significant role in informing viewer choices. A novel aspect of the research was the creation of a model that could... View Details
Keywords: Laura Singleton (MBA 1988)
- 01 Apr 1998
- News
Short Takes
Managing Development Flexibility in Uncertain Environments," the authors assert that increasing flexibility during the product development cycle can enable a firm to adjust to unanticipated circumstances so opportunely and cost View Details
Keywords: Garry Emmons and Caroline Chauncey
- 25 Feb 2020
- News
Why Layoffs are a Losing Strategy
Sandra Sucher (photo by Evgenia Eliseeva; Getty Images) Sandra Sucher (photo by Evgenia Eliseeva; Getty Images) After studying mass layoffs for a decade, Professor Sandra Sucher has seen the detrimental effects and advises against this... View Details
- 25 Feb 2020
- News
The Influence of Geography on Work and Innovation
effects of organizations allowing employees to “work from anywhere” and why geographic mobility has led to increased innovation. The movement of employees, Choudhury found in one study, promoted tacit knowledge transfer across... View Details
Keywords: April White
- 01 Dec 2016
- News
Is Cash the Best Form of Charity?
work. “There is some visceral discomfort with simply giving poor people money,” says Faye, now chairman of the board. “But the evidence, overwhelmingly, is that cash is one of the most effective ways of alleviating poverty.” In its... View Details
Keywords: April White
- 01 Feb 1998
- News
Stephen Covey's Successful Habits
Recognized as one of America's 25 most influential individuals by Time magazine, Stephen R. Covey (MBA '57) is the author of The 7 Habits of Highly Effective People, which has sold more than 10 million copies in 28 languages in 40... View Details
- 01 Jun 2018
- News
Case Study: Tip the Scale
people at the beginning, items will stack up before person number three,” he says. Now Walden can easily increase staff, but per-order labor costs are rising due to losses in efficiency—more walking along the racks to fill orders, in... View Details
- 01 Sep 2004
- News
A Market-Based Prescription
curb cost increases while ensuring quality treatment. Those goals have not been reached, largely because patient and physician resistance to stringent gatekeeping has led to more relaxed controls and freedom to use out-of-network... View Details
- 01 Mar 2010
- News
Rwanda Provides Students with Hands-On Learning
in Rwanda’s most impoverished villages. To help improve the function of the Rwanda Development Board, another team examined the cost to business of governmental bureaucracy. “I believe that people learn the most about another country and... View Details
- 02 Mar 2016
- News
The New Space Race
payload—this one delivered the company’s New Shepard module that someday could give human passengers a taste of space travel—and are destroyed on the way up or crash back to Earth in pieces. With rockets costing tens of millions of... View Details
Keywords: Robert S. Benchley
- 20 Mar 2019
- News
Reimagining Capitalism in a World on Fire
emissions reductions immediately, Henderson and the other speakers were optimistic that it is completely plausible to change today’s practices and norms. Despite ongoing debate about the cost of decarbonizing the world’s economy,... View Details
- 01 Apr 1998
- News
New Releases
service, and knowledge management in examining the implications of this paradigm shift for managers, entrepreneurs, and policymakers. Cost & Effect by Robert S. Kaplan and Robin Cooper (Harvard Business... View Details
- 01 Jun 2000
- News
Priceline's Jay Walker: The Future is Wow
Walker, who was invited by the student-led High Tech and New Media Club to speak at the School in March, equated the changes brought about by the Internet with the transformational effect the automobile, the telephone, and television have... View Details
- 01 Sep 2008
- News
In Africa, Porter Sees Lessons for Health Care
treatments and toward value for patients; he defined “value” as “health outcomes per dollar spent.” Instead of the current system of disjointed, episodic medical interventions, Porter argued for an integrated model that addresses the “full cycle of care” for patients.... View Details