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- Faculty Publications (79)
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- All HBS Web (217)
- Faculty Publications (79)
- 19 Dec 2023
- Research & Ideas
$15 Billion in Five Years: What Data Tells Us About MacKenzie Scott’s Philanthropy
categorized these organizations using standard classifications used by the nonprofit world. So, what did we find? Scott directed funds to larger organizations The average Scott grantee took in five times more revenue than the typical... View Details
- January–February 2018
- Article
Some Customers Would Rather Leave Without Saying Goodbye
By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie
We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details
Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior
Ascarza, Eva, Oded Netzer, and Bruce G.S. Hardie. "Some Customers Would Rather Leave Without Saying Goodbye." Marketing Science 37, no. 1 (January–February 2018): 54–77.
- 2008
- Report
Survey Questionnaire on Environmental Management Practices: Summary of Results by Industry and Practices
By: Magali Delmas and Michael W. Toffel
This document provides a summary of the results of a survey on Environmental Management Practices (EMP) conducted by the University of California at Santa Barbara during October and November 2003. The survey was sent to 3255 facilities in 8 industrial sectors: pulp,... View Details
Keywords: Economic Sectors; Surveys; Management Practices and Processes; Corporate Social Responsibility and Impact; Business and Government Relations; Environmental Sustainability; Non-Governmental Organizations
Delmas, Magali, and Michael W. Toffel. "Survey Questionnaire on Environmental Management Practices: Summary of Results by Industry and Practices." Report, 2008. (2008. University of California, Institute for Social, Behavioral, and Economic Research.)
- 2008
- Working Paper
Collaborative Architectures for Innovation
By: Gary P. Pisano and Roberto Verganti
Collaborative innovation has become a hot topic in innovation today. Scholars, consultants, and the business press all urge companies seeking to boost innovative performance to become more "collaborative." Too often, however, companies fail to distinguish among the... View Details
- August 2022
- Article
Availability of New Medicines in the U.S. and Germany From 2004 to 2018
By: Katharina Blankart, Huseyin Naci and Amitabh Chandra
Importance: Germany's unique approach to coverage determination and pricing has ensured that effective medicines remain on the market, often at prices reduced through negotiation. However, less is known about trade-offs of this approach with regard to initial... View Details
Keywords: Market Entry and Exit; Price; Market Timing; Governing Rules, Regulations, and Reforms; Pharmaceutical Industry; United States; Germany
Blankart, Katharina, Huseyin Naci, and Amitabh Chandra. "Availability of New Medicines in the U.S. and Germany From 2004 to 2018." e2229231. JAMA Network Open 5, no. 8 (August 2022).
- Research Summary
Overview
Phil's work aims to identify the drivers of performance for healthcare organizations and providers, and the mechanisms by which this performance can change over time. In complex healthcare settings, the optimal choice of treatment can be highly ambiguous. As a... View Details
- 10 Jan 2023
- Research & Ideas
How to Live Happier in 2023: Diversify Your Social Circle
closely, the researchers conducted an online survey of nearly 600 people in the United States, asking them to recall their social interactions the previous day and categorize them into categories like stranger, acquaintance, friend, or... View Details
Keywords: by Michael Blanding
- 15 May 2015
- Research & Ideas
Kids Benefit From Having a Working Mom
and care for family members. Survey respondents included 13,326 women and 18,152 men from 24 developed nations. The researchers based their analyses on responses collected from the 2002 and 2012 surveys. They categorized the countries by... View Details
Keywords: by Carmen Nobel
- 05 Dec 2016
- Research & Ideas
How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)
but it doesn’t highlight your expectation that sales will be flat in the year ahead, and you are aware that it is likely to create the false impression by your counterpart that sales will grow. After being given these definitions, the majority of participants were able... View Details
Keywords: by Dina Gerdeman
Robert C. Merton
Robert C. Merton is the School of Management Distinguished Professor of Finance at the MIT Sloan School of Management.
Merton is University Professor Emeritus at Harvard University and was the George Fisher Baker Professor of... View Details
- 18 May 2022
- Research & Ideas
Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers
organized deposits by high-to-low ordering as of 2016, according to a report by the Pew Charitable Trusts. "We always thought of banks as being the good guys and payday lenders as being the bad guys." At least a quarter of US households are View Details
- 11 Apr 2023
- Research & Ideas
Is Amazon a Retailer, a Tech Firm, or a Media Company? How AI Can Help Investors Decide
opportunities. Conversely, the models also highlight opposing profiles within sectors. We recently talked to Awada and Srinivasan, the Philip J. Stomberg Professor of Business Administration, about the study. Danielle Kost: Why should the investment world reconsider... View Details
- 09 Jul 2020
- Research & Ideas
It’s Time to Reset Decision-Making in Your Organization
categorizing activities and businesses into “areas to invest, areas to maintain, and areas that can be reduced or eliminated.” Identify areas where revenues can be increased and costs cut in advance of a downturn. Strengthen the... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
pursue? To adapt to a new customer-centric directional reality, we propose an alternative to Ansoff's (1965) growth strategy matrix (see table below). The proposed 2 x 2 matrix is categorized by whether the firm is competing with existing... View Details
- 18 Jun 2020
- Research & Ideas
What Is an "Essential" Purchase for a Low-Income Family?
purchases, but there are fewer items that fit within the permissible categorization of 'necessary' in the first place," they write. To illustrate, take the case of the gift card experiment. Participants were shown two gift cards that... View Details
Keywords: by Rachel Layne
- 06 Feb 2020
- Research & Ideas
What We Learned from Reading Jeff Bezos’ Patents
works on specific types of inventions We were also interested in the types of inventions Bezos was personally involved in, so we broadly categorized his patents based on information in the patent abstract and description. We found that... View Details
- Portrait Project
Karen Sein
tragedies of difference often stemmed from the absence of opportunity. My education showed me new juxtapositions wherein abject poverty coexisted with opulent wealth. But the saddest image I saw was the disparities in health care, a complex, charcoal mess. I helplessly... View Details
- 02 Jul 2018
- Research & Ideas
Corporate Tax Cuts Don't Increase Middle Class Incomes
wealthy shifted how they categorize their income to take advantage of the tax cuts, widening the income gap in the process. The paper uses state rather than federal data because corporate tax cuts happen much more frequently at the state... View Details
Keywords: by Roberta Holland
- Web
Business Finance Course Online | HBS Online
Unidentified Industries Ratios Over Time Show Hide Details Concepts Examining the Balance Sheet Utilizing Ratios Finding Meaning Case: Unidentified Industries Comparisons Featured Exercises Categorize financial ratios DuPont Analysis... View Details