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- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
Q: You write a lot about corporate culture in companies such as Zappos. Why is culture so important? A: Morriss: A culture exists to influence how people think, so their discretionary behavior will be consistent with the values of the... View Details
- 12 Oct 1999
- Research & Ideas
Spirit at Work: The Search for Deeper Meaning in the Workplace
times," he observes. Richard C. Whiteley (MBA '68), a management consultant and author who is writing a book titled "ReSpiriting Work," notes, "Another important factor is the aging of the American population. The baby... View Details
Keywords: by Marguerite Rigoglioso
- 23 Mar 2010
- First Look
First Look: March 23
unique two-sided innovation platform consisting of a global community of over 225,000 developers who compete to write software modules for its over 40 clients. Provides details of a unique innovation platform where complex software is... View Details
Keywords: Martha Lagace
- 21 Dec 2009
- Research & Ideas
Good Banks, Bad Banks, and Government’s Role as Fixer
funds, Pozen writes with authority and unusual clarity about complex issues in Too Big to Save? How to Fix the U.S. Financial System (John Wiley & Sons). Roger Thompson: How does the government figure out which financial institutions... View Details
- 27 Sep 2010
- Research & Ideas
Customer Experts Lose Influence When Teams are Pressured
are you working on now? A: I'm continuing my broader research efforts to understand how the design of knowledge-intensive work affects teamwork, collaboration innovation, and ultimately performance. For example, I'm writing an empirical... View Details
Keywords: by Sarah Jane Gilbert
- 10 Apr 2019
- HBS Case
How Entrepreneurs Can Turn Lead Into Gold
know exactly what they need from a mentor. That process is really hard to write a contract for.” “You have to go out and make your own network happen.” Instead, entrepreneurs must rely on trust and mutual understanding, putting effort... View Details
- 15 Jan 2018
- Research & Ideas
A Better Business Model for Fighting Cancer
willing to collaborate and drive progress. Giusti is a senior fellow at Harvrd Business School. “We bring together the most disruptive and thoughtful leaders in this area and engage them to identify the greatest challenges and solve for them,” she says. “As we do that,... View Details
- 03 Jan 2017
- Research & Ideas
5 New Year's Resolutions You Can Keep (With the Help of Behavioral Science Research)
risk preferences, corrosion of organizational culture, and reduced intrinsic motivation,” write Lisa D. Ordóñez, Maurice E. Schweitzer, Adam D. Galinsky, and Max H. Bazerman. “Rather than dispensing goal setting as a benign,... View Details
Keywords: by Carmen Nobel
- 06 Oct 2014
- Research & Ideas
Why Businesses Need a Language Strategy
and some of my other writings have described those. Companies like IBM have dedicated people working on their language strategy, and part of the reason is that they have 420,000 employees, representing 184 languages and 96 nationalities... View Details
Keywords: Re: Tsedal Neeley
- 10 Apr 2013
- Research & Ideas
Learning Curve: Making the Most of Outsourcing
organization itself become more productive as its individual employees march down the learning curve? "Though the increased use of outsourcing has led to a rise in the number of customer-supplier interactions, the learning benefits of customer experience remain largely... View Details
- 04 Apr 2011
- Research & Ideas
Attention Medical Shoppers: What Health Care Can Learn from Walmart and Amazon
program to reduce health care costs by focusing on providing better care to that 5 percent—often those patients who rack up exorbitant costs with repeat emergency room visits. In a New Yorker article, Gawande writes that for an initial... View Details
- 04 May 2009
- Research & Ideas
What’s Next for the Big Financial Brands
(Editor's note: Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing Know: How, for Harvard Business. It is reprinted on HBS Working Knowledge.) Recent news coverage of the cosmetic name change... View Details
- 05 Mar 2008
- What Do You Think?
Where Will Management Innovation Take Us?
foresees. He quoted Thomas Malone's writing that "We are in the early stages of an increase of human freedom in business that may, in the long run, be as important a change for businesses as the change to democracy was for... View Details
Keywords: by Jim Heskett
- 12 Oct 1999
- Research & Ideas
Rapid Response: Inside the Retailing Revolution
advance of a selling season," write Hammond and her coauthors. "Now firms receive periodic ongoing orders based on actual consumer expenditures. Lean retailing allows department stores, mass merchandisers, and other retail outlets to... View Details
- 13 Nov 2000
- Research & Ideas
Managing to Learn: How Companies Can Turn Knowledge into Action
by using or wearing them in the field, noting comfort, fit, functionality, and limitations. Back at L.L. Bean's corporate offices, staff members then evaluate these observations, writing significant phrases on Post-its and using this... View Details
Keywords: by Laurie Joan Aron
- 29 Mar 2010
- Research & Ideas
Ruthlessly Realistic: How CEOs Must Overcome Denial
Henry Ford think he could keep selling black-only Model Ts? "Denial has always been a problem," writes Harvard Business School historian Richard S. Tedlow in a new book, Denial: Why Business Leaders Fail to Look Facts in the Face-and What... View Details
- 23 Jun 2020
- Book
Beginning America Over Again with a New Electoral System
result, write the authors, is a polarized government unable to compromise to solve the nation's greatest problems or realize its highest aspirations. The Politics Industry: How Political Innovation Can Break Partisan Gridlock and Save Our... View Details
Keywords: by Sean Silverthorne
- 15 Aug 2016
- Research & Ideas
Black Swans and Big Trends Can Ruin Anyone's Internet Prediction
iPod. As I finished writing Speed Trap, the music industry was celebrating the shutdown of Napster, and the major labels were busy organizing their own download services. A few months later, like a bolt out of the blue, Apple launched the... View Details
- 25 May 2016
- Research & Ideas
How Consumers and Businesses are Reshaping Public Health
Editor's note. In the United States, a primary provider of health care is through employers. "Every corporation is a player in public health," writes John A. Quelch in a new book of case studies, Consumers, Corporations, and... View Details
- 19 Sep 2012
- Research & Ideas
Funding Innovation: Is Your Firm Doing it Wrong?
labs and venture capital-backed firms, you see that there are both very real strengths and some serious limitations," Lerner says. "Much of the motivation for writing this book was to bridge the gap between the two models."... View Details
Keywords: by Carmen Nobel