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All HBS Web
(1,487)
- News (267)
- Research (1,030)
- Events (6)
- Multimedia (2)
- Faculty Publications (383)
- 25 Feb 2015
- Lessons from the Classroom
Scholars and Students Unpack the Digital Business Revolution
it, students get a hands-on sense of what is unique about digital economics and business models, from new businesses like 3-D printing to "classics" like Facebook. They also do a deep dive into data analytics. "There are...
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- 20 Nov 2000
- Research & Ideas
Moving from Supply Chains to Supply Networks
successful firms. Some firms have completely changed the competitive dynamics of their industries because of the kind of competitive advantage they've been able to gain in the supply chain. Wal-Mart, of course, is the obvious one. The impact of their ability to get...
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by Staff
- 02 Feb 2004
- Research & Ideas
Mapping Your Corporate Strategy
more powerful than 1,000 words (or even twenty-five ad hoc performance measures). The financial and customer objectives describe the outcomes the organization wants to achieve; objectives in the internal and learning and growth...
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by Martha Lagace
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
customers to take their business elsewhere. With new Internet-only banks and brokerages popping up regularly, established firms must find innovative ways to hold onto their customers. "Traditionally, strategy was institutionally...
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by Susan Young
- 01 Feb 2000
- News
Financial Services 24/7
dissatisfied customers to take their business elsewhere. With new Internet-only banks and brokerages popping up regularly, established firms must find innovative ways to hold onto their customers. "Traditionally, strategy was...
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Susan Young
- 22 Sep 2014
- Op-Ed
Online Banks Fill Funding Needs for Small Business
scale, these alternative players have the potential to fundamentally change the way in which small businesses access capital, creating greater competition, price transparency, and a better customer experience. Emerging online players are...
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- 22 Oct 2018
- Blog Post
HBS Marketing Club Presents: The Brand Summit
As marketers, we believe it is our job to create value, communicate that value to our customers, and capture a portion of that value for our firms. A great way to do this is to build strong brands, allowing us to reap the benefits of stronger View Details
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All Industries
- 06 May 2014
- First Look
First Look: May 6
coordination in determining delegation within firms. Empirical evidence, however, is limited. Using establishment-level data on decision rights over information technology investments, I find that a high net value of adaptation is...
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Sean Silverthorne
- 14 Feb 2017
- First Look
First Look at New Research: February 14
order. This paper considers the operational implications of “discretionary task ordering,” defined as the task sequence resulting from an individual’s ability to select which task to complete next from a work queue. Using data from more...
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Sean Silverthorne
- 29 Mar 2016
- First Look
March 29, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50822 forthcoming Manufacturing & Service Operations Management How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei...
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Sean Silverthorne
- 23 Mar 2010
- First Look
First Look: March 23
scheduling affect operational performance and the quality of labor at the stores. The case describes the tasks (both in-store logistics and customer service tasks) that are carried out by store employees at one Dillard's department store...
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Martha Lagace
- 12 Oct 2011
- First Look
First Look: October 12
influence a team's knowledge-integration capability. We test our theoretical framework using data on knowledge workers in professional services and discuss implications for research and practice. Manage the Culture Cycle Author:James L....
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Sean Silverthorne
- Fast Answer
FIELD Global Immersion Resources: Kenya
page under Region/Country, deselect all and reselect your GEO country. Then enter industry or company keywords. Can search in multiple languages. Country information and data Economist...
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- 08 Jul 2008
- First Look
First Look: July 8, 2008
tail in action-reviewing sales data from Nielsen SoundScan, Nielsen VideoScan, the online music service Rhapsody, and the Australian DVD-by-mail service Quickflix. What she found may surprise you: Blockbusters are capturing even more of...
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Martha Lagace
- 11 May 2011
- Research & Ideas
Building a Better Board
stock price doing OK? "It was a 10-minute conversation, and that was that," Kaufman says. These days, the assessment is usually much more wide-spread, taking into account both quantitative and qualitative metrics other than just recent financial results, such...
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by Carmen Nobel
- Web
Video Management Policy | About
Video Management Policy General Principles At Harvard Business School, the video management systems infrastructure is implemented to enhance the safety and security of the community, reduce institutional risk, strengthen customer service...
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- 01 Jun 2012
- News
Alumni Book Briefs
Kubacki (MBA 2000) (Wiley) The authors explain how competitive selling is as much a matter of politics, customer value, and strategy as it is a management science. Based on data from a comprehensive sales...
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- Web
HBS - From The Dean
community. It was also a year when we made significant progress on several important priorities. At a moment when AI took center stage with the advent of ChatGPT, our own digital transformation—exploring how we can leverage data and...
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- 07 Dec 2016
- HBS Case
Why Millennials Flock to Fintech for Personal Investing
replaced financial advisors with robo-advisors, which use big data and algorithms to determine the best places to put clients’ money—and appeal to a whole new generation of investors. Technology replaces the financial advisor “They have a...
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- 20 Mar 2007
- First Look
First Look: March 20, 2007
model to establish these interrelationships at a firm level. Using publicly available financial data we estimate the six causal effects among sales, inventory, and gross margin. Our results show that sales, inventory, and gross margin are...
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Martha Lagace