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  • January 2013
  • Case

Zappos.com 2009: Clothing, Customer Service, and Company Culture (MM)

By: Frances X. Frei and Robin J. Ely
On July 17, 2009, Zappos.com, a privately-held online retailer of shoes, clothing, and other soft-line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its Board of Directors' approval to offer to merge the two companies.... View Details
Keywords: Customer Relationship Management; Internet and the Web; Mergers and Acquisitions; Organizational Culture; Growth and Development Strategy; Apparel and Accessories Industry; Retail Industry
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  • October 2022
  • Exercise

Shanty Real Estate: Confidential Information for iBuyer 2

By: Michael Luca, Jesse M. Shapiro and Nathan Sun
Shanty is a simulation in which students inhabit the role of either a traditional home buyer or an iBuyer, both bidding on the same condo. The traditional home buyer has access to a “comp sheet” of similar properties that have recently sold, and has done a walkthrough.... View Details
Keywords: Decision Choices and Conditions; Decision Making; Market Timing; Measurement and Metrics
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  • July 2010 (Revised December 2011)
  • Case

Controlling Hot Money

By: Robert C. Pozen
The manager of the Japan Equities Fund is faced with an increase in "hot money" moving quickly in and out of the Fund. This short-term trading is an attempt to take advantage of the difference between the closing times of the Tokyo and New York Stock Exchanges. The CFO... View Details
Keywords: Stocks; International Finance; Investment Funds; Governing Rules, Regulations, and Reforms; Market Timing; Market Transactions; Financial Services Industry; New York (city, NY)
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  • 2021
  • Working Paper

First Law of Motion: Influencer Video Advertising on TikTok

By: Jeremy Yang, Juanjuan Zhang and Yuhan Zhang
This paper engineers an intuitive feature that is predictive of the causal effect of influencer video advertising on product sales. We propose the concept of m-score, a summary statistic that captures the extent to which a product is advertised in the most engaging... View Details
Keywords: Influencer Advertising; Video Advertising; Computer Vision; Machine Learning; Advertising; Online Technology
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  • Program

Managing Health Care Delivery

live online sessions, and self-paced lessons, this health care management program emphasizes opportunities for innovation and prepares you to improve medical and economic outcomes at a time when patient needs are becoming more complex,... View Details
Keywords: Health Care; Health Care
  • 06 Feb 2023
  • HBS Seminar

Using Oral History in Business and Management Studies

  • 30 Apr 2001
  • Research & Ideas

Big Companies, Big Opportunities—Big Questions

70 percent market shares in the categories it competes in. "Most companies believe that in times of crisis you have to drop your costs. That typically leads to erosion of consumer value because you... View Details
Keywords: by Julie Jette
  • 08 Mar 2011
  • First Look

First Look: March 8

empirical evidence that multi-homing advertisers are larger than single-homing advertisers. We then link our model to search engine market conditions: we derive comparative statics on consumer choice parameters, presenting relationships... View Details
Keywords: Sean Silverthorne
  • March 2008
  • Article

When Growth Stalls

By: Matthew S. Olson, Derek C. M. van Bever and Seth Verry
This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. An abrupt and lasting drop in revenue growth is a crisis that can strike even the... View Details
Keywords: Growth Strategy; Revenues; Crisis Management; Revenue; Growth and Development Strategy
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  • March 2021 (Revised December 2023)
  • Case

Capitalism and the Party-State: The People's Republic of China at 70

By: Meg Rithmire and Courtney Han
In 2019, the People’s Republic of China (PRC) turned seventy-years-old and became the longest active authoritarian regime in recent history. By then, China was the world’s second largest economy by GDP (after the United States), and a high-technology industrial... View Details
Keywords: Party-state; Economic Systems; Business and Government Relations; Economy; Society; International Relations; China
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  • June 2, 2020
  • Article

How to 'Re-engineer' Your Business for Safety

By: Hubert Joly
Process reengineering was a massive trend in the 1990s. By focusing on improving either cost, quality, or service, a company could gain benefits in all three categories. Today, the principles that underpin process reengineering can be applied anew, with safety as a... View Details
Keywords: Re-engineering; COVID; Safety; Performance Improvement; Organizational Change and Adaptation
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  • June 2016
  • Supplement

FANUC Corporation: Reassessing the Firm's Governance and Financial Policies Spreadsheet Supplement

By: Benjamin C. Esty and Akiko Kanno
In February 2015, Daniel Loeb (a US-based activist investor) announced his firm had a large investment in FANUC Corporation, a leading producer of industrial robots and software for machine tools. Loeb was demanding that the Japanese firm change its financial and... View Details
Keywords: Financial Management; Valuation; Investment Funds; Policy; Corporate Governance; Macroeconomics; Investment Activism; Change Management; Financial Strategy; Cross-Cultural and Cross-Border Issues; Japan; United States
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  • May 2011
  • Article

Challenge the Boss or Stand Down

By: W. Earl Sasser
This HBR Case Study includes both the case and the commentary. For teaching purposes, this reprint is also available in two other versions: case study-only, reprint R1105X, and commentary-only, R1105Z. Tom Green, an aggressive young sales executive at self-service... View Details
Keywords: Problems and Challenges; Personal Development and Career; Jobs and Positions; Conferences; Service Industry
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  • 26 Aug 2014
  • News

Harvard Business School Honors Outstanding Graduates with Alumni Achievement Awards

  • 24 Sep 2021
  • Blog Post

Is the MBA Worth It? Hear What Recent HBS Grads Have to Say (Part 2)

We asked recent HBS alumni to reflect on their time at—and after—HBS to answer the question “Is the MBA worth it?” Here are their thoughts on the business school experience, the value of an MBA degree, and how to best prepare for HBS.... View Details
  • 03 Feb 2014
  • Research & Ideas

The Tricky Business of Managing Web Advertising Affiliates

When the FBI charged Shawn Hogan and two others with defrauding eBay of about $21 million in affiliate marketing sales, Benjamin G. Edelman was watching closely behind the scenes. Edelman's name rarely came up at the View Details
Keywords: by Kim Girard; Advertising; Publishing
  • 01 Jul 2010
  • Working Paper Summaries

Cyclicality of Credit Supply: Firm Level Evidence

Keywords: by Bo Becker & Victoria Ivashina; Banking
  • Program

Leading Professional Service Firms

frameworks you need to develop and retain talent, deliver outstanding client service, and build a flexible corporate culture that can exploit disruptive innovation and market trends. Key Benefits In this intensive program led by... View Details
Keywords: Professional Services; Professional Services
  • 05 Feb 2024
  • Research & Ideas

The Middle Manager of the Future: More Coaching, Less Commanding

to connect groups with disparate skills—like engineering, sales, and market analysis—at key points in a project. Extensive analysis of job postings Zhang bases his conclusions on a unique linguistic analysis of more than 34 million online... View Details
Keywords: by Ben Rand
  • 08 Apr 2021
  • Blog Post

HBS Entrepreneurship Immersion - Four Highlights

analytics for startups and small businesses. It is a very dynamic environment; I spent half of last year leading a new product launch (from customer discovery to creating marketing collateral) and the rest of the View Details