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Show Results For
-
All HBS Web
(21,370)
- People (86)
- News (6,107)
- Research (10,984)
- Events (90)
- Multimedia (723)
- Faculty Publications (7,696)
- 02 Dec 2010
- What Do You Think?
Making Right Choices: Art or Science?
this way: Decisions on personal matters carry a greater weight of art; those that relate to work have more of science. Frances Pratt commented, "It is often the art that allows us to imagine that we are indeed View Details
Keywords:
by Jim Heskett
- August 2021
- Supplement
Shorefast: A Strange and Familiar Way to Reimagine Capitalism: Zita Cobb, Founder and CEO
By: Brian Trelstad
Video Supplement for HBS Case No. 320-098. In 2006, Zita Cobb and two of her brothers, Alan Cobb and Tony Cobb, native Newfoundlanders, launched Shorefast to help grow another leg of Fogo Island’s economy. Like so many rural communities, Fogo Island’s fate was tied...
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Keywords:
Place Making;
Nonprofit;
Hotel;
Economic Development;
Tourism;
Social Entrepreneurship;
Nonprofit Organizations;
Development Economics;
Economic Systems;
Tourism Industry;
Canada
Trelstad, Brian. "Shorefast: A Strange and Familiar Way to Reimagine Capitalism: Zita Cobb, Founder and CEO." Harvard Business School Multimedia/Video Supplement 322-701, August 2021.
- Article
The Magic That Makes Customer Experiences Stick
By: Stefan Thomke
Why do some customer experiences have that magical "wow" factor, making them all destined for success, while others get few, if any, enthusiastic customer responses? How would we "design" a great customer experience? These are some of the questions that the article...
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Keywords:
Customer Experience;
Emotion;
Innovation;
Experimentation;
Storytelling;
Customer Satisfaction;
Emotions;
Design;
Innovation and Invention
Thomke, Stefan. "The Magic That Makes Customer Experiences Stick." MIT Sloan Management Review 61, no. 1 (Fall 2019).
- 01 Dec 2015
- News
Research Brief: What Makes a Mobile Money Service Thrive in an Emerging Market?
worth supporting.” Lal hopes that mobile money services use this information as a road map as they plot future rollouts. “It’s not just that these services—which could connect up to 2 billion unbanked people into View Details
Keywords:
Erin Peterson
- 02 Apr 2007
- Lessons from the Classroom
Making the Move to General Manager
'Here are some clouds. What do you see?' It's stunning for the class to realize that very smart people can come to very different conclusions. And so it really expands how they think about problems and gets them to focus on the process of...
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by Martha Lagace
- August 2021
- Case
Mylestone: Can Multiple Pivots Preserve the Life of a Death Tech Startup?
By: Shikhar Ghosh and Marilyn Morgan Westner
Dave Balter and Jim Myers co-founded Mylestone, a death tech startup that applied technology to transform how grieving people memorialize the dead. The startup addressed a cultural problem and promised to solve a pressing need in the antiquated, multi-billion dollar...
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Keywords:
Pivot;
Startup;
Business Model;
Cryptocurrency;
Ethical Decision Making;
Emotions;
Growth and Development Strategy;
Ethics;
Market Entry and Exit;
Customer Relationship Management;
Loss;
Change Management;
Relationships
Ghosh, Shikhar, and Marilyn Morgan Westner. "Mylestone: Can Multiple Pivots Preserve the Life of a Death Tech Startup?" Harvard Business School Case 822-018, August 2021.
- 11 Nov 2014
- News
Making Good On Her Promise
- 01 Jun 2001
- News
Making A Difference: HBS Club of Puget Sound Reaches Out to Young Alumni
Tracy E. Kwiker (MBA 1995) arrived in Seattle three and a half years ago when she was promoted to manage store operations for a Toys “R” Us region in the Pacific Northwest. Eager to establish contacts in her...
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Keywords:
Elena N. Berg
- 2009
- Working Paper
International Differences in the Size and Roles of Corporate Headquarters: An Empirical Examination
By: David J. Collis, David Young and Michael Goold
This paper examines differences in the size and roles of corporate headquarters around the world. Based on a survey of over 600 multibusiness corporations in seven countries (France, Germany, Holland, UK, Japan, US, and Chile) the paper describes the differences among...
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Keywords:
Business Headquarters;
Size;
Organizational Structure;
Culture;
Japan;
France;
Germany;
Netherlands;
United Kingdom;
United States;
Chile
Collis, David J., David Young, and Michael Goold. "International Differences in the Size and Roles of Corporate Headquarters: An Empirical Examination." Harvard Business School Working Paper, No. 10-044, December 2009.
- December 2023
- Supplement
Revenue Recognition at Stride Funding: Making Sense of Revenues for a Fintech Startup
By: Jung Koo Kang
- December 22, 2022
- Article
How to Build a Life: How to Make the Most of Bad Gifts
By: Arthur C. Brooks
Brooks, Arthur C. "How to Build a Life: How to Make the Most of Bad Gifts." The Atlantic (December 22, 2022).
- June 21, 2016
- Article
Brexiters Are Making a Dangerous Mistake in Their Argument for Leaving the EU
By: Amar Bhidé and Anders Barsk
Bhidé, Amar, and Anders Barsk. "Brexiters Are Making a Dangerous Mistake in Their Argument for Leaving the EU." Quartz (June 21, 2016).
- March 2022
- Article
Developing Strategic Human Resource Theory and Making a Difference: An Action Science Perspective
By: Michael Beer
Beer, Michael. "Developing Strategic Human Resource Theory and Making a Difference: An Action Science Perspective." Art. 100632. Human Resource Management Review 32, no. 1 (March 2022).
- June 2011
- Case
Leaders Who Make a Difference: Joe Klein's Transformation of NYC's DOE, Day 2
By: Joseph L. Bower and Sonja Ellingson Hout
Keywords:
Leadership;
Transformation;
Public Sector;
Education;
Education Industry;
New York (city, NY)
Bower, Joseph L., and Sonja Ellingson Hout. "Leaders Who Make a Difference: Joe Klein's Transformation of NYC's DOE, Day 2." Harvard Business School Multimedia/Video Case 311-706, June 2011.
- Web
Making Markets - Course Catalog
transactions to occur. Once running, a marketplace must maintain balance between its supply and demand sides, or else participants may leave to transact elsewhere. Yet at the same time, marketplaces must avoid crowding that View Details
- 04 Jun 2007
- Research & Ideas
Is Health Care Making You Better—or Dead?
"I'm very strong, I can handle this." And he said, "Well, you can't make an omelet without breaking eggs." And I thought, "Oh, could you have a more disgusting analogy for View Details
Make the Most of Your Relocation
Although the Covid-19 crisis has halted travel in recent months, geographic mobility has become critical for managers and knowledge workers hoping to advance in today’s globalized economy, and that trend is unlikely to reverse. Assignments far from headquarters can... View Details
- September 2013
- Article
Great Leaders Who Make the Mix Work
By: Boris Groysberg and Katherine Connolly
Business leaders send a powerful message when they make a commitment to diversity that goes beyond rhetoric. But what motivates them to do so, and how do they actually create inclusive cultures? To find out, the authors interviewed 24 CEOs whose firms were known for...
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Keywords:
Leadership Development;
Working Conditions;
Leading Change;
Management Practices and Processes;
Organizational Culture;
Diversity;
Gender
Groysberg, Boris, and Katherine Connolly. "Great Leaders Who Make the Mix Work." Harvard Business Review 91, no. 9 (September 2013): 68–76.
- 2012
- Article
Evidence for the Pinocchio Effect: Linguistic Differences Between Lies, Deception by Omissions, and Truths
By: Lyn M. Van Swol, Michael T. Braun and Deepak Malhotra
The study used Linguistic Inquiry and Word Count and Coh-Metrix software to examine linguistic differences with deception in an ultimatum game. In the game, the Allocator was given an amount of money to divide with the Receiver. The Receiver did not know the precise...
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Van Swol, Lyn M., Michael T. Braun, and Deepak Malhotra. "Evidence for the Pinocchio Effect: Linguistic Differences Between Lies, Deception by Omissions, and Truths." Discourse Processes 49, no. 2 (2012): 79–106.
- 04 Jul 2011
- Research & Ideas
Making the Case for Consumer-Driven Health Care
While some consider it President Obama's greatest accomplishment, the Patient Protection and Affordable Care Act also has been the target of constant scrutiny and scorn since it was signed into law last year. Just last week, several news outlets reported View Details