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  • 01 Jul 2014
  • Working Paper Summaries

Creating Reciprocal Value Through Operational Transparency

Keywords: by Ryan W. Buell, Tami Kim & Chia-Jung Tsay
  • Web

Financial Accounting Online Course | HBS Online

performance using profitability, efficiency, leverage, and other ratios. Highlights Profit Margin Cash Conversion Cycle Show Hide Details Concepts Profitability Efficiency Leverage Other Ratios Impact of Policy Differences Featured... View Details
  • 01 Nov 1999
  • Research & Ideas

John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922

was a booklet of fifty-six pages. Changes to the Primer were regarded like alterations in the register—both were part of an effort to constantly improve and keep up with shifting customer needs. E. St. Elmo Lewis, an N.C.R. employee who later became head of advertising... View Details
Keywords: by Walter A. Friedman
  • Web

Guides to Archival Collections – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

Donham, and materials regarding his interest in sociology, philosophy, anthropology, and psychology. Also included are interviews and reports on industrial relations and efficiency studies conducted at various locations as well as... View Details
  • 28 Mar 2012
  • Working Paper Summaries

When Performance Trumps Gender Bias: Joint versus Separate Evaluation

Keywords: by Iris Bohnet, Alexandra van Geen & Max H. Bazerman
  • 2023
  • Article

Probabilistically Robust Recourse: Navigating the Trade-offs between Costs and Robustness in Algorithmic Recourse

By: Martin Pawelczyk, Teresa Datta, Johannes van-den-Heuvel, Gjergji Kasneci and Himabindu Lakkaraju
As machine learning models are increasingly being employed to make consequential decisions in real-world settings, it becomes critical to ensure that individuals who are adversely impacted (e.g., loan denied) by the predictions of these models are provided with a means... View Details
Keywords: AI and Machine Learning; Decision Choices and Conditions; Mathematical Methods
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  • 2015
  • Working Paper

The Wisdom of Crowds in Operations: Forecasting Using Prediction Markets

By: Achal Bassamboo, Ruomeng Cui and Antonio Moreno
Prediction is an important activity in various business processes, but it becomes difficult when historical information is not available, such as forecasting demand of a new product. One approach that can be applied in such situations is to crowdsource opinions from... View Details
Keywords: Wisdom Of Crowds; Demand Forecasting; Price Forecasting; Forecasting and Prediction; Social and Collaborative Networks; Size; Performance
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  • February 2013 (Revised September 2013)
  • Case

Elasto Therm: The Next Step

By: Jim Sharpe and James Weber
Julia and Nate Burstein were living their dream running their own business and balancing the demands between their work and family obligations while creating a company that was responsive to their employees' and their customers' needs. The Bursteins had joined a large... View Details
Keywords: Entrepreneurial Management; Entrepreneurs; Pricing; Pricing Policies; Pricing Strategy; Pricing Structure; Sales Force Management; Acquisitions; Work/family Balance; Family-owned Business; Entrepreneurship; Growth and Development Strategy; Expansion; Work-Life Balance; Manufacturing Industry; Rubber Industry; United States
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  • 03 Oct 2005
  • Research & Ideas

The Truck Driver Who Reinvented Shipping

efficient way to transport cargo, and his thoughts returned to the shipping vessels that ran along the U.S. coastline. He believed "that ships would be a cost effective way around shoreside weight restrictions . . . no tire, no... View Details
Keywords: by Anthony J. Mayo & Nitin Nohria; Manufacturing; Transportation; Aerospace
  • 19 Jan 2023
  • Research & Ideas

What Makes Employees Trust (vs. Second-Guess) AI?

choices, resulting in more efficient organizations. “It’s about how we think about talent and resource allocation,” Paik says. You Might Also Like: When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions Delivering a... View Details
Keywords: by Rachel Layne
  • 28 Mar 2023
  • Research & Ideas

The FDA’s Speedy Drug Approvals Are Safe: A Win-Win for Patients and Pharma Innovation

“The findings of our study suggest that regulatory innovation can support more efficient drug development—in particular, in settings where we have unmet medical needs. ” In the first comprehensive analysis of its kind, Harvard Business... View Details
Keywords: by Kasandra Brabaw; Pharmaceutical
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

given its drive-in and drive-through concept,” Brown said. “We’ve shut the dining rooms at Arby’s and moved to a drive-through-only format. We’re running down a little bit, but not too badly, as we can run that model quite efficiently... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • 25 Aug 2014
  • HBS Case

Starbucks Reinvented

it, he bemoaned decisions (for which he accepted responsibility) that improved efficiency and increased economies of scale but robbed stores of some of their essential magic, such as the smell of roasting coffee and the sights and sounds... View Details
Keywords: by Julia Hanna; Food & Beverage
  • June 2022 (Revised January 2023)
  • Case

Buurtzorg

By: Ethan Bernstein, Tatiana Sandino, Joost Minnaar and Annelena Lobb
As co-founders of home nursing company Buurtzorg, Jos de Blok and Gonnie Kronenberg prized both self-management and organizational learning. Buurtzorg’s 10,000 nurses across 950 neighborhood nursing teams in the Netherlands were empowered to manage themselves, both in... View Details
Keywords: Healthcare; Best Practices; Best Practices Transfer; Flat Organization; Self-Managed Organizations; Self-Managed Teams; Organizational Learning; Knowledge Management; Learning; Management Practices and Processes; Human Resources; Communication; Organizational Structure; Organizational Design; Organizational Change and Adaptation; Groups and Teams; Networks; Health Industry; Netherlands; Europe
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  • June 2009 (Revised June 2009)
  • Case

VidaGas: VillageReach - The Mozambican Foundation for Community Development Joint Venture

This case describes the evolution of a liquid petroleum gas (LPG) distributor start-up, incubated by two not-for-profit NGOs to help improve the vaccine cold chain in Northern Mozambique. These NGOs must face the decision whether and how to sell their participation in... View Details
Keywords: Joint Ventures; Supply Chain; Health Care and Treatment; Investment; Non-Governmental Organizations; Energy Sources; Energy Industry; Health Industry; Mozambique
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  • Web

Health Care - Faculty & Research

Learning ; Digital Platforms ; Digital Transformation ; Technology Adoption ; Disruptive Innovation ; Innovation and Management ; Innovation Strategy ; Laws and Statutes ; Growth and Development Strategy ; Growth Management ; Distribution ; Product Development ;... View Details
  • 03 Oct 2018
  • HBS Seminar

Chad Syverson, University of Chicago Booth School of Business

  • Web

Winners & Runners-Up | New Venture Competition

SaferTaxi Jonathan Lo Business Track Runner-Up SaferTaxi takes a successful concept from the US/Europe to Latin America. The company provides a smartphone application that allows consumers to book, pay rate taxis with added convenience as well as transparency.... View Details
  • 31 Mar 2022
  • Op-Ed

Navigating the ‘Bermuda Triangle’ in Professional Services

easy. Small firms operate informally. Continuing an informal approach to management strains performance as a firm grows. Costs begin to increase and errors in operations and service delivery begin to cumulate. Formal systems and processes have to be introduced. They... View Details
Keywords: by Ashish Nanda
  • Web

Generative AI - Alumni

AI-generated materials to maintain ethical standards and authenticity. Striking a balance between leveraging technological advancements and upholding personal responsibility ensures that GenAI becomes an efficient and ethical tool in the... View Details