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- Faculty Publications (237)
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- All HBS Web (1,165)
- Faculty Publications (237)
- Web
Annual Report 2017 - Annual Report 2017
the “Five I” priorities—innovation, intellectual ambition, internationalization, inclusion, and integration—HBS continues to strengthen its core activities of teaching, research, and disseminating knowledge while investing in new View Details
- 01 Apr 2014
- First Look
First Look: April 1
914-014 Ford Asia Pacific & Africa: The E-coating Facility Decision in Gujarat, India (A) In April 2013, Ford Asia Pacific & Africa (FAPA) was examining its options for e-coating service metal parts for the Ford Customer Service...
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Sean Silverthorne
- 01 Apr 1999
- News
An Eye to the East
is part of the HBS Global Initiative spearheaded by Dean Kim B. Clark to ensure that the School fosters a global culture in its curriculum and programs and instills an international outlook among its students. Even though HBS faculty have...
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Alejandro Reyes
- 09 Dec 2014
- First Look
First Look: December 9
Experimentation By: Thomke, Stefan, and Jim Manzi Abstract—The data you already have can't tell you how customers will react to innovations. To discover if a truly novel concept will succeed, you must subject it to a rigorous experiment....
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Sean Silverthorne
- 01 Sep 2014
- News
Alumni Achievement Awards 2014
Altiostar Networks, Inc. Dahod outside his Tewksbury, MA, office “The best way to deliver on shareholder value is not to focus on shareholder value. Focus on meeting customer needs and taking care of employees. That leads to success.” A...
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- 01 Mar 2014
- News
Book Review: The Old West
leadership formula, at TEDxOrangeCoast "Pursuing disruption by itself is not sufficient to create a winning strategy. One could propose a dozen ways to disrupt any given industry—and launch a company or initiative to try out each one—but...
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Maureen Harmon
- 29 Jan 2013
- First Look
First Look: Jan. 29
dimension with particular relevance in outsourcing-is the end customer for whom it is produced. The performance benefits of such customer experience remain largely unexamined. We explore this dimension of...
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Sean Silverthorne
- 24 Nov 2014
- Research & Ideas
Corrupting Silence: Companies Must Speak Up Against Bribes
problem. Of course, it makes it easier that those companies are industry leaders with unique products customers want regardless of any inducements, says Healy. But he suspects another factor is also at work. "People know they are not...
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by Michael Blanding
- 04 Mar 2013
- Lessons from the Classroom
Lessons from Running GM’s OnStar
Huber returned to the company after graduation. He was running the commercial activities at the company's locomotive division when, in 1995, GM's vice chairman Harry Pearce asked him to head up a new initiative called Project Beacon. The...
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- 13 Mar 2007
- First Look
First Look: March 13, 2007
paradox by considering the enabling role of actors' social position. Adopting a relational view of human agency, I model the impact of their social position on the likelihood that actors will initiate changes that diverge from the...
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Martha Lagace
- 04 Apr 2007
- Research & Ideas
The Business of Global Poverty
pyramid so it makes good business sense—not a sense of do-gooding—to go after it." Today, market forces, private-sector know-how, and grassroots initiatives such as microfinance are all being looked to as tools to alleviate poverty....
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by Garry Emmons
- 01 Jun 2012
- News
Made in the USA
course the lobster industry tried it, but in less than two years, the traps rusted and the welds broke. Our customers came back, because they realized cheaper wasn’t better.” Equipment that automates repetitive tasks—such as a $2.5...
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- 16 Jul 2024
- Blog Post
Driving Positive Impact on Community and Climate with Ben Schutzman (MBA 2016)
to supporting municipalities through the life of their assets and relationship with Highland. It’s a complex job, but immensely rewarding job to balance the cost control at the backend, while still delivering an exceptional service to our View Details
- 10 Sep 2007
- Research & Ideas
High Note: Managing the Medici String Quartet
world of the unexpected. Think of crisis management. It's very important in crisis management not to fall into a comfortable pattern because you may be misperceiving the data. Psychologists talk about the initial hypothesis problem: In a...
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- 11 Dec 2018
- First Look
New Research and Ideas, December 11, 2018
it difficult to secure further venture capital investment. In the meantime, blockchain protocols were growing in popularity in technology circles and many blockchain projects were securing investment via Initial Coin Offerings (ICOs)....
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Dina Gerdeman
- 01 Nov 2012
- Research & Ideas
Book Excerpt: Judgment Calls
stumbled into an even bigger market: precision tweezers for women's personal beauty care. It turned out there was a real need for a more sophisticated and specialized tweezers among the trade who served beauty-conscious women. Before long, the View Details
- 19 Sep 2017
- First Look
First Look at New Research and Ideas, September 19
implications of these effects for inventory management. To do that, we analyze data from a leading U.S. retailer who introduced a “ship-to-store” (STS) functionality that allows customers to ship products to their local store free of...
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Sean Silverthorne
- Web
Supplemental Financial Information - Annual Report 2019
increased, as well as ongoing growth-focused investments, each group contributed more earned income to the School’s fiscal 2019 operations than initially anticipated. MBA Tuition & Fees Student tuition and fee revenue from the MBA program...
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- 27 Aug 2013
- First Look
First Look: August 27
the Organizational Adoption of More or Less Customized Practices By: Raffaelli, Ryan, and Mary Ann Glynn Abstract—We examine how the organizational adoption of new practices is influenced by relational pluralism, i.e., an organization's...
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Sean Silverthorne
- 21 Apr 2009
- First Look
First Look: April 21, 2009
bureaucrats. High-skilled bureaucrats face less frequent political transfers and lower variability in the importance of their posts. We find evidence of two alternative paths to career success: officers of higher initial ability are more...
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Martha Lagace