Show Results For
-
All HBS Web
(4,367)
- Faculty Publications (964)
Show Results For
-
All HBS Web
(4,367)
- Faculty Publications (964)
- September 1988 (Revised September 1993)
- Case
Mrs. Fields Cookies
- August 1988
- Background Note
Close Encounters of the Four Kinds: Managing Customers in a Rapidly Changing Environment
- June 1987 (Revised May 1992)
- Case
Carolina Power & Light Co.: Customer and Operating Services Group
- April 1986 (Revised May 1989)
- Case
Alloy Rods Corp.
- January 1986 (Revised March 1997)
- Case
Horizon Group
- August 1984 (Revised March 1989)
- Background Note
Direct, Personal Leadership
- February 1982
- Case
MCI Telecommunications Corp. (B): Customer Service Strategy and Organization
- January 1980 (Revised August 1986)
- Case
General Electric vs. Westinghouse in Large Turbine Generators (A)
- October 1976 (Revised February 1987)
- Case
Cramer Electronics, Inc.
- September 1976
- Case
Del Norte Paper Co. (B)
- September 1976 (Revised January 1977)
- Case
Del Norte Paper Co. (C)
- Teaching Interest
Creating the Modern Financial System
Creating the Modern Financial System offers a vital perspective on finance and the financial system by exploring the historical development of key financial instruments and institutions worldwide. The premise of the course is that students will gain a richer and... View Details
- Research Summary
Current Research
- Teaching Interest
Data Science for Managers
- Research Summary
Designing Productive Zones of Privacy
A common theme that integrates my research and course development is how increasingly transparent workplaces can improve productivity and performance by putting up certain boundaries to observation. While the research above empirically and theoretically explores the... View Details
- Teaching Interest
Digital Marketing Strategy
When the tools of marketing change, strategies change too. The focus of this course is on firms trying to navigate the transition from offline to online market-making and strategy development. Our concern is primarily with corporations that have products and... View Details
- Teaching Interest
Entrepreneurship in Emerging Economies (Online Course)
This business and management course takes an inter-disciplinary approach to understanding and solving complex social problems. You will learn about prior attempts to address these problems, identify points of opportunity for smart entrepreneurial efforts, and... View Details
- Teaching Interest
Launching Technology Ventures
This course takes the perspective of founders struggling to achieve product market fit in their early-stage startups. Our cases focus on founder decision during this search and discovery phase, both in the experiments that they design and run as well as the... View Details
- Teaching Interest
Leadership and Organizational Behavior (LEAD)
Professor Bernstein taught Leadership and Organizational Behavior (LEAD) from 2013-2016 (7 sections). This course focuses on how managers become effective leaders by addressing the human side of enterprise.
The course is divided into five modules:
- Research Summary