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Show Results For
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All HBS Web
(1,487)
- News (267)
- Research (1,030)
- Events (6)
- Multimedia (2)
- Faculty Publications (383)
- 23 Jul 2013
- First Look
First Look: July 23
Relationships Using CRM By: Avery, Jill, and Susan Fournier Abstract—With incidences in the 20%-25% range, the practice of firing customers has become increasingly attractive as firms try to maximize the lifetime value of their View Details
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Anna Secino
- 05 Nov 2012
- Research & Ideas
What Wall Street Doesn’t Understand About International Trade
sense to do business with that country. What part of that country is the best trade partner? Who are the best contacts?" Analyzing Data Of course, immigrants most likely to aid trading decisions are those who work at the firm. But because...
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by Carmen Nobel
- 03 Apr 2019
- Book
Fintech's Game-Changing Opportunities for Small Business
customers own their banking data and can designate it to be available to a third party. Open data and open banking are important so that data...
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- 06 Oct 2009
- First Look
First Look: October 6
for tax analysis answers this question in the affirmative. Moreover, a plausible parameterization using data on height and wages implies a substantial height tax: a tall person earning $50,000 should pay $4,500 more in tax than a short...
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Martha Lagace
- 17 Oct 2017
- First Look
First Look at New Research and Ideas, October 17, 2017
Research Data Uncertainty in Markov Chains: Application to Cost-Effectiveness Analyses of Medical Innovations By: Goh, Joel, Mohsen Bayati, Stefanos A. Zenios, Sundeep Singh, and David Moore Abstract—Cost-effectiveness studies of medical...
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Sean Silverthorne
- 18 Dec 2018
- First Look
New Research and Ideas, December 18, 2018
of Debt Forgiveness: Strategic Default Contagion and Lender Learning By: Pérez Cavazos, Gerardo Abstract—I use a unique data set of loans to small business owners to examine whether lenders face adverse consequences when they grant debt...
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Dina Gerdeman
- 31 Jul 2012
- First Look
First Look: July 31
mobility effects of workgroup demography by integrating the social identification processes of cohesion, competition, and comparison. Using five years of personnel data from a large law firm, we examine the influence of demographic match...
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Carmen Nobel
- 12 Jun 2019
- Research & Ideas
Investors Have More Than Money to Offer Entrepreneurs
the candidate who probably feels like getting board/investor visibility is a strong positive in their career development." —Rob Go, partner, NextView Ventures Marketing, sales & partnerships Table stakes: Introductions to potential View Details
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by Julia Austin
- 01 Mar 2013
- News
Faculty Books
Enterprise Analytics: Optimize Performance, Process, and Decisions through Big Data edited by Thomas Davenport (FT Press) This book, a collection of research papers from the International Institute for Analytics, addresses a wide variety...
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- 09 Mar 2020
- Research & Ideas
Warring Algorithms Could Be Driving Up Consumer Prices
antitrust authorities, who fear they could ultimately harm consumers by raising prices above typical competitive levels. It doesn’t seem too long ago when a price change was a major strategic decision for companies, requiring extensive View Details
- 19 Nov 2019
- Op-Ed
Gender Bias Complaints against Apple Card Signal a Dark Side to Fintech
customers be able to see what pieces of data may have led to a loan rejection or a lower credit limit? Should regulators have access to the algorithms and test them for the impact they have on underserved or...
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- 17 Dec 2001
- Research & Ideas
Venture Capital: Hot Markets and Current Industry Trends
added. Neeraj Agrawal, Senior Associate, Battery Ventures, said he's interested in enterprise software and data center automation, but not so keen on customer relations management or wireless. "The...
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by Julia Hanna
- 01 Sep 2010
- News
Reinventing the Annual Report
and customer satisfaction, factors that contribute to revenue growth. So how can shareholders and other stakeholders know if a company’s commitment to a sustainable society is contributing to a sustainable strategy that will create value...
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Robert G. Eccles
- 23 Oct 2019
- News
Preparing Leaders to Leverage Artificial Intelligence
Administration, made educating students “to use data for judgment, and judgment for data” one of the top three priorities guiding the MBA curriculum. “AI is not just displacing human workers—it is changing the nature of firms, how they...
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- 01 Jun 2016
- News
Feedback
virtually all digital maps, an integral part of everyone’s mobile devices and car navigation—think Google Earth. It started with the Landsat program at NASA in the early 1970s, but small startups appeared, including one that I started after graduating from HBS in 1976...
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- 10 Oct 2018
- News
Working with a Giver’s Spirit
percent. Give low- and middle-income customers access to low-interest-rate loans by using a predictive algorithm that uses nontraditional data to measures creditworthiness. “There’s a spectrum of behavior,”...
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- 30 Aug 2016
- First Look
August 30, 2016
exploiting the well-documented social divide between urban resident workers and rural migrant workers in urban Chinese firms. We analyze data on weekly output, individual characteristics, and coworker composition for all weavers in an...
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Carmen Nobel
- November 2001 (Revised August 2005)
- Case
BigEast Bank (A): Credit Card Approval
By: Frances X. Frei and Dennis Campbell
BigEast is considering adopting a relationship-centric view in its credit card approval process. This would shift the bank's current practice of analyzing applications based on the merits of a single product to one where the customer's existing relationship is...
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Customers;
Forecasting and Prediction;
Banks and Banking;
Analytics and Data Science;
Managerial Roles;
Relationships;
Adoption;
Banking Industry
Frei, Frances X., and Dennis Campbell. "BigEast Bank (A): Credit Card Approval." Harvard Business School Case 602-098, November 2001. (Revised August 2005.)
- 14 Feb 2005
- Research & Ideas
Desktop Search and Revenue Streams
efforts to refine search capabilities. With that in mind, panel moderator Thomas R. Eisenmann, associate professor of Entrepreneurial Management at HBS, noted that the next wave in search tools is going beyond material on the World Wide Web to finding View Details
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by Julie Jette
- 06 Dec 2021
- News
Ink: Talking Shop
retail has been about merchants who had stuff, making it available to customers who needed stuff. As the customer, either you bought the stuff or you didn’t. Now consumers can find out anything they want to know about a product and source...
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