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- All HBS Web
(1,904)
- People (2)
- News (268)
- Research (1,148)
- Events (23)
- Multimedia (9)
- Faculty Publications (722)
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- 11 Nov 2013
- Research & Ideas
A Smarter Way to Reduce Customer Defections
should consider not only the churn probability of customers, but also how much they spend, the likelihood that they will respond to a retention offer, and the cost of the offer itself. Gupta's predictive model takes all these factors into account and also determines... View Details
- 05 May 2010
- What Do You Think?
Is Denial Endemic to Management?
confronted, not avoided, (3) a climate of straight talk where truth can be spoken to power has to be encouraged, (4) leadership behaviors such as listening are essential, (5) behaviors designed to optimize the short-term that may... View Details
Keywords: by Jim Heskett
- 29 Mar 2010
- Research & Ideas
Ruthlessly Realistic: How CEOs Must Overcome Denial
bankrupt. Q: Given that a CEO's role is often to keep the company energy high and to stoke optimism among employees, are CEOs by virtue of their position especially prone to denial? How could they better blend View Details
- 12 Nov 2018
- Research & Ideas
'Always On' Isn't Always Best for Team Decision-Making
solutions after every third round. THE GOLDILOCKS POINT Past research led them to expect the group with constant interaction to have the highest average quality in their solutions, but less variety and less success finding the optimal... View Details
Keywords: by Roberta Holland
- 16 Feb 2012
- Op-Ed
Nitin Nohria: Why US Competitiveness Matters
a more competitive workforce, and high-value-added jobs-steps that would restore optimism and confidence in the US economy. In times of anxiety, it's natural to begin pointing the finger of blame at others. That's what is happening right... View Details
Keywords: by Nitin Nohria
- 08 Dec 2008
- Research & Ideas
Thinking Twice About Supply-Chain Layoffs
payroll hours in an industry full of uncertainties. "In an optimal world, a manager would know exactly how much workload would exist at a store in any given month. In reality, that's never clear—some customers require more time than... View Details
- 16 Apr 2007
- Research & Ideas
Delivering the Digital Goods: iTunes vs. Peer-to-Peer
to work well as there are fewer peers offering it. With this initiative, record companies seem to be applying traditional "brick-and-mortar thinking" in their competition against p2p. But this is surely the wrong mindset to deal with p2p. At the end of the... View Details
- 31 May 2016
- First Look
May 31, 2016
units up to the contract quantity selected in the previous period. We prove that in each period and at each such stage, there are three base-stock levels that characterize an optimal policy, two for the inventory policy and one for the... View Details
Keywords: Sean Silverthorne
- 11 Apr 2017
- First Look
First Look at New Research, April 11
theoretical and empirical investigation of the risks of globally diversified portfolios of stocks and bonds and of optimal intertemporal global portfolio choice for long horizon investors in the presence of permanent cash flow shocks and... View Details
- 03 Oct 2006
- First Look
First Look: October 3, 2006
deliberate and optimal allocations to passive and highly skilled active investment vehicles, and they should eliminate commitments to structurally underperforming long-only active managers, unless the evidence of ability to generate alpha... View Details
Keywords: Sean Silverthorne
- 05 May 2003
- Research & Ideas
SEC Commissioner Sees “Healing and Reform”
optimism were New Jersey Senator and former Goldman Sachs co-head Jon S. Corzine, and Ernst & Young chairman James S. Turley. In assessing the current business climate at the Restoring Confidence in American Business conference at... View Details
Keywords: by Catherine Walsh
- 27 Jul 2015
- Research & Ideas
The ‘Promotion’ That Makes You Feel Bad
year and a half in, I went back and visited these people again, and that euphoria had come down." Initially, the workers felt lucky that the language was changed to their own native language. They were buoyed by more frequent collaboration, a greater sense of... View Details
Keywords: by Roberta Holland
- 30 Aug 2010
- Research & Ideas
Turning Employees Into Problem Solvers
it's in a hospital or for the United Way: fatigue. "A campaign's optimal duration for maximum benefits is still unclear. At what point do people shut off?" Next Steps To Improve Safety Practices The team's database offers additional... View Details
- 18 Sep 2000
- Research & Ideas
Big Deals: Financing Large-Scale Investments
has chosen to examine make them difficult to manage and generate conflicts between actual and optimal investment behavior. Indeed, he points out that managers often forgo large, risky projects—even those that are expected to add... View Details
Keywords: by Julia Hanna
- 03 Apr 2017
- What Do You Think?
How About Investing in Human Infrastructure?
government involvement was an issue. Regardless of the vehicle for achieving it, there was little optimism that we would be seeing a significant incremental effort soon. As I read your responses, a question crossed my mind: In light of... View Details
- 25 Aug 2015
- First Look
First Look Tuesday
KC, and Francesca Gino Abstract—Traditional models of operations management involve dynamic decision making assuming optimal (Bayesian) updating. However, behavioral theory suggests that individuals exhibit bias in their beliefs and... View Details
- 06 Jun 2017
- First Look
First Look at New Research and Ideas: June 6, 2017
of strategy as “the smallest set of choices to optimally guide (or force) other choices.” The paper shows that this definition coincides with the equilibrium outcome of a “strategy formulation game,” in which such strategy endogenously... View Details
Keywords: Sean Silverthorne
- 12 Jan 2016
- First Look
January 12, 2016
potential adverse event once the test-statistic crosses a stopping boundary. We employ asymptotic analysis that assumes a large number of observations in a given window of time to show how to compute the stopping boundary by solving a convex View Details
Keywords: Carmen Nobel
- 19 Aug 2008
- First Look
First Look: August 19, 2008
errors and past demand realizations to predict future demand (extrapolating). So-called optimal inventory policies are categorized here by perceptions of demand that align with reality. Naturally then, deviations from View Details
Keywords: Sean Silverthorne
- 01 Mar 2016
- First Look
March 1, 2016
a model that illustrates the complementarity between infrastructure and institutions and provides conditions for whether fines, subsidies, or a combination of both are the optimal response. One point of the model is that the View Details
Keywords: Sean Silverthorne