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- All HBS Web
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- Research (1,029)
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- 19 May 2011
- Research & Ideas
Empathy: The Brand Equity of Retail
apply it to their own work. "It's a core question for all of you: Are you in the business of rationality or emotionality?" he said. "If empathy is lacking in a nonprofit such as a hospital, what hope is... View Details
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
Debt collectors aren’t perceived as providing great service to debtors.Source: BrianAJackson On the list of industries known for great customer service, debt collection is far from the top—and may not even be on the list at all. “It’s usually a View Details
- 12 Apr 2018
- Op-Ed
Op-Ed: The Trouble with Tariffs
side) competing with a lack of an industrial policy (on the US side). Going all the way back to the mid-1980s, the Chinese government has been mapping a pathway for the country to become a modern economy possessing core technological... View Details
Keywords: by Willy C. Shih; Manufacturing; Auto; Steel; Air Transportation; Technology; Telecommunications
- 08 Feb 2018
- Op-Ed
What’s Missing From the Debate About Trump’s Tax Plan
values can we infer from President Trump’s new tax plan? In the past few weeks, a number of commentaries have excoriated or celebrated the plan, but most have relied on conventional wisdom such as “Republicans care only for the rich.” If we dig a bit deeper, we can... View Details
Keywords: by Matthew Weinzierl
- 23 Feb 2004
- Research & Ideas
It’s Back to Business-Basics for Nonprofits
nonprofits more by educating them on building business frameworks and developing organizational strategy. "There are core questions that help teach organizations how to perform," he said. Working to... View Details
Keywords: by Manda Salls
- 02 Sep 2014
- First Look
First Look: September 2
Publisher's link: http://www.springer.com/new+%26+forthcoming+titles+%28default%29/book/978-3-319-04288-6 September 2014 Harvard Business Review Contextual Intelligence By: Khanna, Tarun Abstract—The author has come to a conclusion that... View Details
Keywords: Sean Silverthorne
- 04 Dec 2007
- First Look
First Look: December 4, 2007
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=407049 Analyzing Relative Costs Harvard Business School Note 708-462 Introduces students to the technique of relative cost analysis, a core... View Details
Keywords: Martha Lagace
- 18 Jun 2001
- Research & Ideas
Caught in the Cogs: When Manufacturing and IT Meet
mass customization. In the midst of all this added complexity, he said, the large, vertically integrated organization, involved with everything from Research and Development to customer delivery, is passing from the business landscape.... View Details
Keywords: by Jim Aisner
- 02 Oct 2013
- What Do You Think?
Is Leadership an Increasingly Difficult Balancing Act?
second-class citizens exploiting traditional opportunities, not an easy task. John Kotter recently suggested that large successful organizations in the future will have to support both traditional hierarchies to exploit core View Details
Keywords: by James Heskett
- 13 May 2014
- Op-Ed
The Alibaba Effect
transactions. A combination of Amazon and eBay, it holds an 80 percent share of the e-commerce market in the world's second largest economy. Its net income for 2013 was four times more than in 2012. Its products and services lie at the View Details
- 05 Nov 2009
- Research & Ideas
A Market for Human Cadavers in All but Name?
(Editor's Note: In a recent issue, Economic Sociology: The European Electronic Newsletter tackled the controversial issue of "commodification of the body." Harvard Business School professor Michel Anteby contributed the... View Details
- 03 Feb 2020
- What Do You Think?
Can an Organization Have Too Much 'Rebel Talent'?
She backs it up with extensive research, much of it her own. Gino, the Tandon Family Professor of Business Administration at Harvard Business School, builds her book around the “five View Details
Keywords: by James Heskett
- 12 Oct 1999
- Research & Ideas
What It Takes: Minorities in the Executive Suite
business through informal personal networks, Advanced Technology, for example, has established dialogue groups as its core tactic for achieving diversity. These groups give employees a forum in which to... View Details
Keywords: by Judith A. Ross
- 05 Feb 2001
- What Do You Think?
Do MBA Programs Face “The Innovator’s Dilemma”?
content ... [with] aggregation and interpretation of knowledge [as] ... their core competency," all of which gives them significant competitive advantages in the educational market. However, this doesn't mean that onsite programs can... View Details
Keywords: by James Heskett
- 27 Jul 2015
- Research & Ideas
The ‘Promotion’ That Makes You Feel Bad
the strategy shifted, and they happened to be on the favored side of that strategy” Harvard Business School Associate Professor Tsedal Neeley and her research colleagues call this "unearned status gain," which can cause problems for those... View Details
Keywords: by Roberta Holland
- 12 Oct 1999
- Research & Ideas
Bright Ideas: The Creative Power of Groups
Business School Press), a new book by HBS professor Dorothy Leonard and Professor Walter Swap of Tufts University. The authors not only disprove the stereotypical perception of group creativity as an oxymoron but show how the group... View Details
Keywords: by Laurie Joan Aron
- 10 Nov 2011
- HBS Case
HBS Cases: Making Lincoln Center Cool Again
the same numbers of two decades ago. Levy's genius, says Harvard Business School's Allen S. Grossman, was in not only recognizing the problem, but also bringing together resident organizations and board members to start solving it. “I... View Details
- 06 Jun 2013
- Op-Ed
How to Do Away with the Dangers of Outsourcing
The recent collapse of the eight-story Rana Plaza garment factory in Bangladesh was a red alert for every company that has embraced the "virtual organization" model and the outsourcing that goes with it. The lure of the model is obvious. Virtual corporations... View Details
- 30 Mar 2010
- First Look
First Look: March 30
outcomes salient (Burns & Corpus, 2004), the bias did not emerge when the presentation did not draw attention to recent outcomes. Fixing Health Care on the Front Lines Author:Richard M.J. Bohmer Publication:Harvard Business Review 88,... View Details
Keywords: Sean Silverthorne
- 01 Dec 2003
- Research & Ideas
Sometimes Success Begins at Failure
times that of other code posted at the site. To IBM's credit, this surprising level of external interest triggered an internal reconsideration of the software code. We know it today as the XML (Extensible Markup Language) parser, and it is a View Details