Publications

Publications

Filter Results: (2,308) Arrow Down
Filter Results: (2,308) Arrow Down Arrow Up

Show Results For

Show Results For

← Page 47 of 2,308 Results →
  • 13 Jun 2022
  • Research & Ideas

Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen

stranger might be, and then imagined a conversation with this person, predicting the extent to which this stranger would pay attention and listen attentively, or steer the conversation toward themselves. The researchers found that when... View Details
Keywords: by Pamela Reynolds
  • 28 Feb 2022
  • Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

Hotels, restaurants, and other businesses in the service industry often thrive or die depending on whether they provide exemplary customer service, but new research shows that the color of a customer’s skin can determine whether the person receives good service—or any... View Details
Keywords: by Pamela Reynolds
  • 20 Sep 2017
  • Research & Ideas

The Three Types of Leaders Who Create Radical Change

group of people around a mutual desire for change. “Effective agitators are able to draw attention to a problem and convince others that it requires both some corrective action and collective work to bring it about,” Battilana writes in... View Details
Keywords: by Carmen Nobel
  • 02 Apr 2020
  • What Do You Think?

What Are Lessons for Leaders from This Black Swan Crisis?

small rock together.” WH Kolkman added: “We also need to give more attention to mitigation, which will be greatly helped by cooperation, resilience, innovation, pragmatism and speed. In a crisis like this, perfection is the enemy of... View Details
Keywords: by James Heskett
  • 28 Feb 2018
  • Sharpening Your Skills

Master the Team Meeting

every leader’s strong suit, then bring someone in who is. I’ve seen everyone from executive assistants to HR leaders to program managers facilitate meetings, keeping the group on topic, on time, and to pay attention to the room. I don’t... View Details
Keywords: by Julia Austin
  • 27 Apr 2016
  • Research & Ideas

How the FBI Reinvented Itself After 9/11

for corporate managers and scholars alike While the paper focuses on the most extreme example of reacting to an external shock, the findings may hold value for any manager dealing with change in the face of outside forces—starting with the question of how to balance... View Details
Keywords: by Carmen Nobel
  • 10 Feb 2021
  • Research & Ideas

Has #MeToo Changed How Hollywood Hires?

easiest to find some effect, partly because it's the epicenter of the scandal and the #MeToo movement. Second, because it's Hollywood. Everybody pays attention to it, and attention brings pressure,” Luo... View Details
Keywords: by Rachel Layne; Media & Broadcasting
  • August 2020
  • Article

Does Spending Money on Others Promote Happiness? A Registered Replication Report

By: Lara B. Aknin, Elizabeth W. Dunn, Jason Proulx, Iris Lok and Michael I. Norton
Research indicates that spending money on others—prosocial spending—leads to greater happiness than spending money on oneself (e.g., Dunn, Aknin, & Norton, 2008, 2014). These findings have received widespread attention because they offer insight into why people engage... View Details
Keywords: Prosocial Spending; Generosity; Well-being; Replication; Happiness; Behavior; Spending
Related
  • 22 Aug 2005
  • Research & Ideas

Restoring a Global Economy, 1950–1980

invented, and when economic theorists turned their attention to explaining their existence. Between 1945 and the mid-1960s the United States may have accounted for 85 percent of all new FDI flows. By 1980 it held 40 percent of total... View Details
Keywords: by Geoffrey Jones
  • 29 Nov 2022
  • Research & Ideas

How Much More Would Holiday Shoppers Pay to Wear Something Rare?

consumers don’t necessarily benefit, the researchers say. After all, restricting the amounts of an item to the optimal levels for company profits also constrained the number of people who were able to enjoy it. And, the researchers caution, limiting production could... View Details
Keywords: by Michael Blanding; Retail
  • Web

The Caring Company

solutions Mitchell Hartman 30 Jan 2019 | Marketplace Workplaces Aren't Paying Attention To The Growing Caretaking Crisis, And It's Costing Them Talent Sarah Kathleen Peck 24 Jan 2019 | Forbes Caregiving Benefits Tend to Miss the Mark... View Details
  • 10 Jan 2017
  • First Look

First Look at New Research: January 10, 2017

laboratory replication of these findings, showing that unexpected breaks lead to increased performance when they allow people to maintain attention on the focal task. Our results suggest that the characteristics of a break can lead the... View Details
Keywords: Sean Silverthorne
  • June 2018
  • Article

Personal and Social Usage: The Origins of Active Customers and Ways to Keep Them Engaged

By: Clarence Lee, Elie Ofek and Thomas Steenburgh
We study how digital service firms can develop an active customer base, focusing on two questions. First, how does the way that customers use the service postadoption to meet their own needs (personal usage) and to interact with one another (social usage) vary across... View Details
Keywords: Customer Engagement; Adoption Routes; Word-of-Mouth; Digital Marketing; Bayesian Estimation; Customers; Communication; Consumer Behavior; Marketing; Internet and the Web; Analytics and Data Science
Related

    What You Don't Know About Making Decisions

    Most executives think of decision making as a singular event that occurs at a particular point in time. In reality, though, decision making is a process fraught with power plays, politics, personal nuances, and institutional history. Leaders who recognize this make... View Details

    • 30 Mar 2021
    • Research & Ideas

    Commuting Hurts Productivity and Your Best Talent Suffers Most

    workers’ subjective well-being,” the researchers write. How can companies ease the commuting pain? While Wu is quick to note that some “knowledge work” depends on in-person collaboration, including medical and biotech research, he says business leaders and managers... View Details
    Keywords: by Lane Lambert
    • 05 Dec 2018
    • Research & Ideas

    Why Managers Should Reveal Their Failures

    plenty of press attention and applause from fellow professionals, which doesn’t surprise Brooks. “People find you more humble and likable when you not only reveal your successes and accomplishments, but your struggles and shortcomings,... View Details
    Keywords: by Dina Gerdeman
    • 04 Dec 2018
    • First Look

    New Research and Ideas, December 4, 2018

    forthcoming Entrepreneurship and Collaboration Inter-Organizational Collaboration and Start-Up Innovation By: Aggarwal, Vikas A., and Andy Wu Abstract—This chapter presents an overview of the literature on collaborative relationships between start-ups and incumbent... View Details
    Keywords: Dina Gerdeman
    • 29 Jul 2014
    • Working Paper Summaries

    Learning from the Kursk Submarine Rescue Failure: The Case for Pluralistic Risk Management

    Keywords: by Anette Mikes & Amram Migdal
    • Article

    The Relationship Between Workplace Stressors and Mortality and Health Costs in the United States

    By: Joel Goh, Jeffrey Pfeffer and Stefanos A. Zenios
    Even though epidemiological evidence links specific workplace stressors to health outcomes, the aggregate contribution of these factors to overall mortality and health spending in the United States is not known. In this paper, we build a model to estimate the excess... View Details
    Keywords: Occupational Health; Health Costs; Mortality; Applied Optimization; Health
    Related
    • 09 Apr 2018
    • Sharpening Your Skills

    The Dark Side of Performance Bonuses

    used in CEO bonus plans, relatively little attention is paid to the design of the bonus plan or unintended consequences. Equality and Equity in Compensation Why do some firms such as technology startups offer the same equity compensation... View Details
    Keywords: by Sean Silverthorne