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  • 2013
  • Working Paper

Work Design Drivers of Organizational Learning about Operational Failures: A Laboratory Experiment on Medication Administration

By: Anita L. Tucker
Operational failures persist in hospitals, in part because employees work around them rather than attempt to prevent recurrence. Drawing on a process improvement tool—the Andon cord—we examine three work design components that may foster improvement-oriented behaviors:... View Details
Keywords: Health Care; Process Improvement; Organizational Learning; Behavioral Operations; Prosocial Behavior; Experiments; Organizational Change and Adaptation; Behavior; Performance Improvement; Health Care and Treatment; Business Processes; Health Industry
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  • March 2007 (Revised August 2009)
  • Case

Aurolab: Bringing First-World Technology to the Third-World Blind

By: V. Kasturi Rangan
Aurolab is the in-house producer of IOLs (required in cataract surgery) for the Aravind Eye Care System, a group of charity hospitals with the largest volume of eye surgery in the world. Aurolab's manufacturing capability and capacity had long exceeded the requirements... View Details
Keywords: Emerging Markets; Production; Mission and Purpose; Performance Capacity; Nonprofit Organizations; Corporate Strategy; India
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  • June 2004
  • Case

Aventis SA (B): A Company is Born

By: Joshua D. Margolis and Carin-Isabel Knoop
Supplements the (A) case. View Details
Keywords: Problems and Challenges; Mergers and Acquisitions; Horizontal Integration; Organizational Design; Organizational Culture; Pharmaceutical Industry; United States
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  • 01 Sep 2004
  • News

HBS Business Plan Contest

HBS Service Leadership Fellows Program encourages graduating students to gain experience in nonprofit and public-sector organizations through a one-year fellowship program. The 2004 fellows were chosen from 71 applicants. Fellows and... View Details
  • 22 Sep 2015
  • News

Giving Kids a Better Chance

Marshall Tuck (MBA 2000) combined an interest in social issues and the entrepreneurial lessons he learned at HBS to launch a charter school organization in Los Angeles. In just a few years, the Partnership for Los Angeles Schools took... View Details
  • Web

Field Course: Business of the Arts - Course Catalog

Cultural Entrepreneurship Educational Objectives The nonprofit arts and culture industry generates more than $166.billions of economic activity in the US—approximately $64 billion in spending by arts and cultural organizations and an... View Details
  • 01 Jun 1999
  • News

HBS Alumni Association Board of Directors: President's Report

organizers are assembling a first-rate roster of participants. I look forward to seeing many of you there! Our global conferences are just one spoke in the wheel of alumni connectedness. Developed by the Alumni Board nearly fifteen years... View Details
  • 9 AM – 10 AM EDT, 20 Mar 2019
  • HBS Online

HBS Online Management Essentials

Maximize your managerial effectiveness by shaping and influencing processes in the critically-important treetop level between 50,000 feet (strategy) and ground level (daily tasks and activities). Program Dates: March 20, 2019 - May 15, 2019 View Details
  • April 1995 (Revised August 1995)
  • Case

Empire Blue Cross and Blue Shield (A)

By: Regina E. Herzlinger and Ramona Hilgenkamp
Mounting financial losses and increasing public scrutiny present many challenges to the board of directors of a large nonprofit health insurer. This case series presents chronologically the increasing problems of the company. View Details
Keywords: Governing and Advisory Boards; Corporate Governance; Financial Condition; Organizational Culture; Problems and Challenges; Nonprofit Organizations; Insurance Industry
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  • October 8, 2012
  • Column

Henkel's Culture Shift

By: Robert Simons
This case descriibes a CEO-led organizational transformation driven by stretch goals, performance measurement, and accountability. When Kasper Rorsted became CEO of Henkel, a Germany-based producer of personal care, laundry, and adhesives products, in 2008, he was... View Details
Keywords: Strategy Execution; Culture; New CEO; Change; Performance Measures; Accountability; Organizational Change and Adaptation; Corporate Accountability; Leading Change; Competitive Strategy; Organizational Culture; Performance Evaluation; Consumer Products Industry; Germany
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  • July 2004 (Revised May 2009)
  • Case

Getting Participant-centered Learning to Work

By: Thomas R. Piper, James L. Heskett and Gustavo Herrero
The newly appointed dean of a South American business school is eager to transform the learning process from the traditional lecture method to one that actively engages students and contributes to the development of critical managerial skills, attitudes, and world... View Details
Keywords: Change Management; Transformation; Business Education; Leading Change; Business Processes; Organizational Change and Adaptation; Alliances; Education Industry; South America
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  • Web

Executive Education Courses - Institute For Strategy And Competitiveness

Executive Education Courses Executive Education Courses Strategy for Health Care Delivery (Fall) November 16 -18, 2022 Summary Innovative health care organizations worldwide are moving toward better value measurement models to improve... View Details
  • April 2020
  • Teaching Plan

Malcolm Turner at Vanderbilt

By: David G. Fubini, Amy Klopfenstein and James Barnett
This teaching plan serves as a supplement to the case “Malcolm Turner at Vanderbilt,” HBS 420-024. The case examines the early decisions of Vanderbilt University’s new athletic director, Malcolm Turner. A newcomer to college athletics, Turner made a series of... View Details
Keywords: Organizations; Organizational Change and Adaptation; Organizational Culture; Sports; Planning; Strategic Planning; Education; Higher Education; Leadership; Leadership Style; Leading Change; Education Industry; Sports Industry; Tennessee
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  • Portrait Project

Cecily Kovatch

volunteering my time to organizations like Dress for Success and Big Brothers & Sisters, organizations that show less fortunate people that success is possible and give them confidence and hope. In the... View Details
  • Web

Managing Service Operations - Course Catalog

to help one another. The survival of our species literally depends upon it. Yet, service organizations are often designed and managed in a way that prevents us from realizing our potential. Service View Details
  • 01 Sep 2003
  • News

Dean’s Award

faculty and staff Service Leadership Fellows Launched in 2002, the HBS Service Leadership Fellows Program supports outstanding graduating HBS students committed to leadership in nonprofit and public-sector organizations through a one-year... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 06 Jan 2011
  • What Do You Think?

How Should Management Deal With “Anonymous”?

view," but to ask how, if at all, organizations can or should be defended against the response from Anonymous? Its actions, triggered by the attacks on Wikileaks, hinted at a future of everything from Internet mischief (a la... View Details
Keywords: by James L. Heskett
  • 11 Jan 2000
  • Lessons from the Classroom

New Game, New Rules: Developing Managers for a Competitive World

The Program for Global Leadership assembles senior executives from organizations worldwide who participate and interact in a unique, multi-phased educational process. The program's unusual structure helps them to gain fresh insight about... View Details
Keywords: by Staff
  • 01 Jul 2019
  • What Do You Think?

Are Super Stretch Goals Only for the Very Young?

Do Super Stretch Goals Require More Commitment Than a Large Organization Can Muster? Youth of an organization or its members is not the primary determinant of whether an View Details
Keywords: by James Heskett
  • Web

Leading Race Work in Business Schools - Race, Gender & Equity

Leading Race Work in Business Schools Leading Race Work in Business Schools 07 FEB 2020 Summary Speakers Speakers Robin Ely Robin Ely is the Diane Doerge Wilson Professor of Business Administration at Harvard Business School. She conducts research on race and gender... View Details