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  • 22 Jul 2021
  • News

Sandra Sucher and Ram Charan

  • March 2022 (Revised March 2024)
  • Case

DaVita Responds to COVID

By: Susanna Gallani and David Lane
Early in August 2021, DaVita CEO Javier Rodriguez was assessing the ongoing impact of the COVID-19 pandemic on his firm, which provided life-sustaining kidney dialysis to roughly 240,000 people. Effective infection control practices and information sharing had ensured... View Details
Keywords: COVID-19 Pandemic; Change Management; Communication; Talent and Talent Management; Fairness; Values and Beliefs; Corporate Accountability; Health Care and Treatment; Health Pandemics; Human Resources; Employee Relationship Management; Retention; Wages; Working Conditions; Leadership Style; Crisis Management; Organizational Culture; Health Industry; United States
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    What Professional Service Firms Must Do to Thrive

    During times of economic turbulence, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn’t, just to keep the lights on. This path is perilous. If a firm’s practices have a diffuse mix of clients and unclear... View Details

    • 27 Jul 2020
    • Book

    Reflection: The Pause That Brings Peace and Productivity

    reflect, but they practice the art of reflection in the cracks and crevices of their everyday lives. Why do they squeeze time for reflection into their already crowded lives? In one interview, a senior View Details
    Keywords: by Dina Gerdeman
    • March 2013
    • Article

    Why 'Fair Value' Is the Rule: How a Controversial Accounting Approach Gained Support

    By: Karthik Ramanna
    For the past two decades, fair-value accounting—the practice of measuring assets and liabilities at estimates of their current values—has been on the ascent. This marks a major departure from the centuries-old tradition of keeping books at historical cost. It also has... View Details
    Keywords: Fair Value; FASB; Finance; Politics; Financial History; Accounting; Fair Value Accounting; Financial Reporting; Accounting Industry; Financial Services Industry; United States
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    • 16 Jan 2019
    • News

    What is the true cost of caregiving on the workforce?

    • 01 Nov 2020
    • Research & Ideas

    Good Leadership Is an Act of Kindness

    Alexandria The pandemic is not a time for a stern, iron-fisted approach to leadership and management. The virus's vast fallout demands a kinder, gentler approach. What can CEOs and managers do to infuse their leadership with kindness and... View Details
    Keywords: by Boris Groysberg and Susan Seligson
    • 28 Aug 2007
    • First Look

    First Look: August 28, 2007

    firms in our sample, making it difficult to control for these effects across economies. Practical implications—Government involvement in state-owned enterprises may be contributing to a divergence in the pattern of business... View Details
    Keywords: Martha Lagace
    • 16 Mar 2020
    • News

    15 Questions About Remote Work, Answered

    • 20 Mar 2020
    • News

    How grocery stores restock shelves in the age of coronavirus

    • 02 Jul 2019
    • News

    Stopping White-Collar Crime at Your Company

    • Video

    FIELD 3 Montage video

    • 31 Oct 2018
    • What Do You Think?

    What is the Function of Fear in Leadership?

    competition, or personal performance (as in fear of failure). If so, is it hard to compartmentalize the use of fear in these realms? Does the practice tend to spill over into the management of interpersonal... View Details
    Keywords: by James Heskett
    • Apr 25 2012
    • Testimonial

    The OPM Program Structure

    • January 2024
    • Supplement

    Buurtzorg

    By: Ethan Bernstein and Tatiana Sandino
    As co-founders of home nursing company Buurtzorg, Jos de Blok and Gonnie Kronenberg prized both self-management and organizational learning. Buurtzorg’s 10,000 nurses across 950 neighborhood nursing teams in the Netherlands were empowered to manage themselves, both in... View Details
    Keywords: Organizational Design; Management Style; Business Model; Knowledge Dissemination; Learning; Organizational Culture; Health Industry; Netherlands
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    • 26 Oct 2020
    • News

    Great promise but potential for peril

    • 03 Oct 2007
    • Research & Ideas

    Dealing with the ‘Irrational’ Negotiator

    to discover these constraints—and to help other parties overcome them—rather than dismissing others as irrational. Mistake 3: They Are Not Irrational; They Have Hidden Interests Some years ago, a group of managers decided to promote... View Details
    Keywords: by Deepak Malhotra & Max H. Bazerman
    • 13 Feb 2015
    • Working Paper Summaries

    A Methodology for Operationalizing Enterprise Architecture and Evaluating Enterprise IT Flexibility

    Keywords: by Alan MacCormack, Robert Lagerstrom & Carliss Y. Baldwin; Technology
    • TeachingInterests

    Short Intensive Program (SIP): Agile at Scale: From OKR's and Agile to Execution Excellence

    What do you want to get out of your remaining time at HBS, your career and life-plan to make an impact, starting from Day 1 post-HBS? By developing tools to drive your personal success and strategy at HBS, in this interactive immersion, we will dive into how the... View Details
    • Article

    What Do Private Equity Firms Say They Do?

    By: Paul A. Gompers, Steven N. Kaplan and Vladimir Mukharlyamov
    We survey 79 private equity investors with combined assets under management (AUM) of over $750 billion about their practices in firm valuation, capital structure, governance, and value creation. Investors rely primarily on internal rate of return (IRR) and multiples to... View Details
    Keywords: Private Equity; Valuation; Capital Structure; Value Creation
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