Organization - Publications - Faculty & Research

09 Feb 2022
Podcast

Goodwill’s Steve Preston on how to upcycle career prospects

Goodwill Industries International may be synonymous with thrifting but the 120-year-old nonprofit is a major provider of workforce development and skills training. President and CEO, Steve Preston, explains the international organization’s mission, how it works with... View Details

26 Jan 2022
Podcast

Josh Bersin on why CHROs are at the center of the action

HR is reinventing itself on the fly and under increasing pressure. HR expert Josh Bersin explains how the field is adapting to play a more varied and strategic role amid economic, technological, demographic, and cultural change. View Details

06 Sep 2018
Podcast

Ep 12: Why employers should care about care

As demographics change, caregiving responsibilities have become an increasingly integral part of employees' lives. Joe speaks with Care.com CEO Sheila Marcelo about how her experience of being “sandwiched” by care responsibilities led her to found her company.... View Details

22 Sep 2021
Podcast

Guest appearance: Joe Fuller on Enrollment Growth University

Managing the Future of Work project co-chair and podcast co-host, Joe Fuller joins Eric Olsen on Helix Education's Enrollment Growth University. How can colleges address the middle skills gap while readying students for the job market? Work-based learning and better... View Details

17 Jul 2018
Podcast

Ep 9: How firms are building strategy around AI

As businesses grapple with advancing artificial intelligence they must make strategic choices. Senior McKinsey Partner Scott Rutherford finds that the best companies ask: How can we delight customers? Which functions can we trust to the technology and how will employee... View Details

14 Jul 2021
Podcast

People analytics: Getting from data to meaningful impact

Can social science and big data help organizations have constructive conversations with their employees? People analytics is being put to the test as businesses grapple with the pandemic, remote work, return-to-the-office decisions, diversity and inclusion, and a raft... View Details

16 Jun 2021
Podcast

Taking stock of Eastern Bank’s expansive community banking model

Eastern Bank is betting that bigger is better when it comes to serving small businesses and supporting local communities and philanthropic causes. Until recently the oldest and largest mutual bank in the US, Eastern has gone public and is pursuing an aggressive growth... View Details

24 Feb 2021
Podcast

Factoring high-skills freelancers into the enterprise equation

Digital platforms for highly skilled freelancers are set to broker more strategic engagements for businesses needing extra capacity and flexibility. HBS and Managing the Future of Work’s Joe Fuller and Boston Consulting Group’s Allison Bailey, co-authors of the report... View Details

November 2020
Background Note

The New Generation of Retail

By: William R. Kerr, Daniel O'Connor and James Palano

Keywords: Retail; Automation

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27 Aug 2020
Podcast

Braintrust takes aim at the gig platform middleman

Braintrust’s gig model gives freelancers the opportunity to keep more of what they earn and to have a say in running the platform. The not-for-profit aims to upend the status quo by replacing the typical gig middleman and assigning governing rights to users. The... View Details

March 2020
Supplement

Handy: The Future of Work? (B)

By: Nien-hê Hsieh and Kieron Stopforth

Supplements the (A) case. View Details

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11 Dec 2019
Podcast

How AI shifts enterprise decision-making into self-driving mode

For decades, enterprise systems vendors have promised legacy businesses virtual omniscience—decision-making informed by real-time, comprehensive views of their organizations’ activities and relevant external factors. This holy grail has eluded large established... View Details

06 Nov 2019
Podcast

Werk-ing the angles: how mapping work to real life can boost productivity

Werk Enterprises uses surveys and data analytics to help organize work through a set of predefined, flexible arrangements, rather than the traditional 9-to-5 in the office. This HR version of mass customization can recalibrate the relationship between employers and... View Details

August 2009
Case

Intuit

By: Frank V. Cespedes

This case study provides an overview of Intuit's growth and, in particular, the sales and service initiatives that historically fueled the company's growth from start-up to a corporation. It also outlines certain processes and cultural values, as well as specific... View Details

Keywords: Entrepreneurship; Product; Service Delivery; Business Processes; Organizational Culture; Sales; Business Strategy

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October 2003
Case

Merrill Lynch: Supernova

Supernova is the name given to a new way to manage client relationships that originated in the Merrill Lynch Indianapolis offices. During a trial period, Supernova generated very good results among financial advisers and their customers, but challenged the traditional... View Details

Keywords: Organizational Change and Adaptation; Customer Relationship Management; Organizational Culture; Financial Services Industry; Indianapolis

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Web

Encyclopedia of Associations | Baker Library

Encyclopedia of Associations Descriptions of nonprofit membership organizations worldwide. Read More Detailed information, including contact information, of nonprofit membership organizations worldwide,... View Details

23 Dec 2009
News

In the Zone

While a number of organizations work to address the inequities that exist in America’s public schools, one in particular has caught the eye of President Obama. And with good reason: the Harlem Children’s Zone (HCZ), recently featured on... View Details

Keywords: Julia Hanna; Elementary and Secondary Schools; Educational Services

03 May 2017
Blog Post

How to Partner With a Club: Attend a Club Conference

Student Club Conferences are events focusing on a particular topic, typically an industry, location or affinity group, that are run by student clubs. Organizations that participate in Club Conferences benefit by increasing awareness of... View Details

Keywords: Entertainment / Media / Sports