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  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

service. And at the same time, they have been shown to register three times the profitability of S&P 500 firms in recent years. Aisner: That’s a perfect lead-in to the next question. In a 1994 Harvard Business Review article, you all... View Details
Keywords: by Jim Aisner; Retail
  • 21 Nov 2005
  • Research & Ideas

The Geography of Corporate Giving

profitability. But in a review of all of the studies that have been published on the topic over the past thirty years, HBS professor Joshua Margolis and Jim Walsh concluded that the connection between social and financial View Details
Keywords: by Sean Silverthorne
  • Web

Annual Report 2017 - Annual Report 2017

The Year in Review The Year in Review Enhancing the innovation ecosystem. Extending the impact and reach of the School through a powerful digital learning platform. Training future leaders of technology... View Details
  • 01 Dec 2016
  • News

Alumni Books of 2016

Founder’s Mentality: How to Overcome the Predictable Crises of Growth by James Allen (MBA 1989) and Chris Zook (Harvard Business Review Press) Based on their decade-long study of companies in more than 40 countries, the authors... View Details
  • 17 Jul 2012
  • First Look

First Look: July 17

Management Review 53, no. 4 (2012) Abstract An abstract is unavailable at this time. Read the paper: http://sloanreview.mit.edu/the-magazine/2012-summer/53416/building-effective-business-relationships-in-china/ A Better Way to Tax U.S.... View Details
Keywords: Sean Silverthorne
  • 17 Jun 2014
  • First Look

First Look: June 17

  Publications August 2013 California Management Review What Impact? A Framework for Measuring the Scale & Scope of Social Performance By: Ebrahim, Alnoor, and V. Kasturi Rangan Abstract—Organizations... View Details
Keywords: Sean Silverthorne
  • 21 Jan 2014
  • First Look

First Look: January 21

increase performance while social comparison reduces it, especially for low-ability trainees. These effects appear when treatments are announced and persist through training. The findings are consistent with a model of optimal... View Details
Keywords: Sean Silverthorne
  • 19 Jan 2011
  • First Look

First Look: Jan. 18

http://press.princeton.edu/titles/9390.html Why You Aren't Buying Venezuelan Chocolate Author:Rohit Deshpandé Publication:Harvard Business Review 88, no. 12 (December 2010) Abstract The article discusses the "provenance... View Details
Keywords: Sean Silverthorne
  • 18 Sep 2007
  • First Look

First Look: September 18, 2007

Bruce Harreld, Charles A. O'Reilly III, and Michael Tushman Periodical:California Management Review 49, no. 4 (summer 2007) Abstract In the past 15 years, the IBM Company has undergone a remarkable transformation from a struggling seller... View Details
Keywords: Martha Lagace
  • 27 Jun 2017
  • First Look

First Look at New Research and Ideas, June 27

optimality of capital control taxation. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52787 Summer 2017 RAND Journal of Economics Performance Feedback in Competitive Product Development By: Gross, Daniel P.... View Details
Keywords: Sean Silverthorne
  • 09 Feb 2016
  • First Look

February 9, 2016

Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50453 November 2, 2015 Harvard Business Review The Best Ways to Hire Salespeople By: Cespedes, Frank V., and Daniel Weinfurter Abstract—Companies typically spend more on... View Details
Keywords: Sean Silverthorne
  • 16 Nov 2010
  • First Look

First Look: November 16, 2010

Francesca Gino, Lisa L. Shu, and Chia-Jung Tsay Publication:Emotion Review (forthcoming) Abstract Moral problems often prompt emotional responses that invoke intuitive judgments of right and wrong. While emotions inform judgment across... View Details
Keywords: Sean Silverthorne
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

Exploration creates new knowledge, enabling organizations to innovate and adapt to changing conditions. Enduring organizational performance requires ambidexterity, the ability to sustain both exploration and exploitation. Various... View Details
Keywords: Martha Lagace
  • 11 Mar 2015
  • Research & Ideas

How Do You Grade Out as a Negotiator?

did. Most teaching around being a successful negotiator focuses on preparations before discussions start, and on strategies during the talks. The problem: We don't spend nearly enough time after the negotiations to grade our performance... View Details
Keywords: by Michael Blanding
  • 31 Jan 2011
  • Research & Ideas

Taking the Fear out of Diversity Policies

doesn't explain what it takes to break through the ceiling," Thomas says. "What we want to try to do is to understand what brings about that positive condition [organically]. "Say we review some of my research on... View Details
Keywords: by Carmen Nobel
  • 08 Dec 2003
  • Research & Ideas

Is That Really Your Best Offer?

toss—and the pressure of real-world negotiations probably makes our actual performance even worse. Sometimes we don't realize we're being conned; other times, we wrongly suspect people who are telling us nothing but the truth.... View Details
Keywords: by Michael Wheeler
  • 15 Nov 2004
  • Research & Ideas

Solving the Health Care Conundrum

providers are beginning to offer unique services, creating the facilities and organizations to effectively deliver them, and gathering the data to show superior performance and to continue to improve. Public policy can help accelerate... View Details
Keywords: by Michael E. Porter; Health
  • 01 Sep 2012
  • News

The School of Life

led to a McKinsey Award–winning 2010 Harvard Business Review article. Now, with the help of former HBR editor Karen Dillon (who conceived of and edited the 2010 article) and his former student James Allworth (MBA 2010), Christensen has... View Details
Keywords: Professor Clay Christensen; Educational Services; Management
  • 01 Dec 2002
  • News

Bad Times for Business

Professors Lorsch, Palepu, Kanter, Healy, Koehn, and Hall. Spangler Center, Fall 2002. Photography by Webb Chappell. With corporate America rocked by revelations of conflict of interest, malfeasance, negligence, and greed, a group of HBS professors recently gathered to... View Details
Keywords: Garry Emmons
  • 09 Aug 2011
  • First Look

First Look: August 9

answers—and more often about asking the right questions. The challenge lies in being able to step back, reflect, and ask the key questions that are critical to your performance and your organization's effectiveness. In What to Ask the... View Details
Keywords: Sean Silverthorne