Leading Teams - Publications - Faculty & Research

18 May 2022
Research & Ideas

Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers

bouncing and charging the account another $70 in overdraft fees. Failing to pay those multiplying fees can lead the bank to close accounts—a stain on a consumer’s record that can have lasting ramifications. ChexSystems, the main consumer... View Details

Keywords: by Rachel Layne; Financial Services

14 Aug 2006
HBS Case

On Managing with Bobby Knight and “Coach K”

collegiate ranks. So what do Knight and Krzyzewski tell us about leadership? Weaving these two tales together is Snook, who coincidentally experienced Knight face-to-face in a high school basketball camp and observed a young Coach "K" View Details

Keywords: by Sean Silverthorne; Sports

27 Feb 2019
Research & Ideas

The Hidden Cost of a Product Recall

Evidence from Medical Device Firms, released in January. Bigger recalls, bigger reactions Using 13 years of US Food and Drug Administration data and a novel set of competitor classification algorithms, the team created a detailed history... View Details

Keywords: by Danielle Kost; Manufacturing; Consumer Products; Auto; Medical Devices & Supplies

26 Apr 2022
Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

that allowed employees to propose new projects to work on in accordance with the firm’s strategy. Employees, managers, and lead ers voted to determine which projects the company would prioritize. Afterward, employees could decide which... View Details

Keywords: by Ranjay Gulati

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HBR Classics - Alumni

A. Heifetz and Marty Linsky Cracking the Code of Change , Michael Beer and Nitin Nohria Leading Change - Why Transformation Efforts Fail , John P. Kotter Tipping Point Leadership , W. Chan Kim and Renee Mauborgne Global Collaboration Are... View Details

25 Jul 2023
Blog Post

Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow

utilizes their MBA skills to bring significant value and capacity to both the business and its community. Leading into his first year at HBS, McClain was a Summer Fellow with the Harlem Children’s Zone, an education non-profit that aims... View Details

06 Jul 2009
Research & Ideas

Conducting Layoffs: ’Necessary Evils’ at Work

across multiple types of necessary evils: Have pairs or teams perform these tasks together. Create ample time and space after these tasks for people to decompress and debrief. Provide the right physical environment—a quiet, private area... View Details

Keywords: by Martha Lagace

25 Jul 2023
Research & Ideas

Could a Business Model Help Big Pharma Save Lives and Profit?

by harnessing a new business model. The bold approach worked. Gilead, one of the world’s leading antiviral makers, would sell its branded Hepatitis C medicines while offering local manufacturers voluntary licenses to produce generics,... View Details

Keywords: by Esther Schrader; Pharmaceutical; Health

19 Jan 2023
Research & Ideas

What Makes Employees Trust (vs. Second-Guess) AI?

about how an algorithm works—but following its advice based on trusting the people who designed and tested it—can lead to better decision-making and financial results for businesses, say researchers affiliated with the Laboratory for... View Details

Keywords: by Rachel Layne

Web

Faculty & Researchers - Managing the Future of Work

Extension School. She has also played a leading role in developing and delivering HBS Executive Education Programs for entrepreneurs and business owners, most recently as Faculty Chair of the Entrepreneurial Management Unit and Faculty... View Details

20 Aug 2007
Research & Ideas

HBS Cases: Using Investor Relations Proactively

For example, pointing out the money saved by tough bargaining with a union could cause a real problem with employees. Announcing a dividend may lead to anger from employees who think it should have been a bonus or from environmentalists... View Details

Keywords: by Martha Lagace; Energy; Utilities

April 2011
Article

The Emotional Impact and Behavioral Consequences of Post-M&A Integration: An Ethnographic Case Study in the Software Industry

By: David Ager

This ethnographic case study has focused in depth on one type of acquisition, that of two small, young firms (each with less than 2,000 employees and less than ten years in operation) acquired by one company in the software development industry based in the United... View Details

Keywords: Integration; Organizational Change and Adaptation; Behavior; Groups and Teams; Mergers and Acquisitions; Emotions

Citation

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16 May 2023
In Practice

After Silicon Valley Bank's Flameout, What's Next for Entrepreneurs?

life of an early-stage business. When a situation is declared code red, startups should know who’s on point for communication with each stakeholder, who’s leading a process and how each process will be led. Also, plan for retrospectives... View Details

Keywords: by Avery Forman; Technology; Financial Services

12 Aug 2019
Research & Ideas

How Scale Changes a Manager's Responsibilities

follow a structured process. The product leads would constantly complain about his attitude and work quality. I carved out a prototyping role for him on the team so we could keep experimenting with new ideas... View Details

Keywords: by Julia Austin

01 Aug 2022
What Do You Think?

Does Religious Belief Affect Organizational Performance?

the question is extended more broadly to organizations in general, there is little for us to go on in responding to the question. The impact of culture on performance has interested me for several decades, having teamed in 1992 with John... View Details

Keywords: Re: James L. Heskett

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Aligning Reimbursement with Value - Institute For Strategy And Competitiveness

HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Value-Based Health Care Value-Based Health Care Cases & Teaching Notes Key Concepts Key Stakeholders Publications Team Work With Us Presentations Key... View Details

06 Dec 2022
Research & Ideas

Latest Isn’t Always Greatest: Why Product Updates Capture Consumers

described exactly the same way.” Garcia-Rada is lead author on a new working paper about the study, co-written with Leslie John, the James E. Burke Professor of Business Administration at HBS, and Michael Norton, the Harold M. Brierley... View Details

Keywords: by Michael Blanding; Consumer Products; Retail

April 2002 (Revised September 2002)
Case

Transformation of Seattle Public Schools, 1995-2002

Investigates the reform of the Seattle Public Schools from 1995 to 2002. To initiate reform in 1995, the district hired John Stanford, an Army general, and Joseph Olchefske, an investment banker, as the district's superintendent and chief financial officer,... View Details

Keywords: Management; Organizational Change and Adaptation; Leading Change; Organizational Structure; Education; Business Strategy; Public Administration Industry; Education Industry; Seattle

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Advisory Board - Entrepreneurship

Enterprise Outlook's 2003 Investor's Choice Award (one of ten software companies nationwide most likely to succeed) and ComputerWorld's Innovative Technology Award (one of twenty-five annually). Prior to Endeca, Steve was part of the early View Details

March 2016 (Revised May 2018)
Case

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth

On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details