Qualitative Research Methods - Publications - Faculty & Research

17 Jan 2011
Research & Ideas

Being the Boss

that it's really an impoverished method of communication. You can't act like it's face-to-face communication when it isn't. We all know, because we've experienced it, how fast conflict can escalate with e-mail because the nonverbals are... View Details

Keywords: by Carmen Nobel

2010
Book

The New Science of Retailing: How Analytics Are Transforming the Supply Chain and Improving Performance

By: Marshall Fisher and Ananth Raman

Retailers today are drowning in data but lacking in insight: They have huge volumes of information at their disposal. But they're unsure of how to sort through it and use it to make smart decisions. The result? They're struggling with profit-sapping supply chain... View Details

Keywords: Profit; Knowledge Use and Leverage; Logistics; Supply Chain Management; Mathematical Methods; Retail Industry

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19 Jun 2012
First Look

First Look: June 19

making complex decisions. Under some circumstances, unconscious thought improves decisions even more than conscious thought. Executive functioning depends on energy provided by glucose, and we know from previous research that the... View Details

Keywords: Sean Silverthorne

20 Dec 2016
First Look

December 20, 2016

Social Psychological & Personality Science Agent-based Modeling: A Guide for Social Psychologists By: Jackson, Joshua Conrad, David Rand, Kevin Lewis, Michael I. Norton, and Kurt Gray Abstract—Agent-based modeling is a longstanding but underused View Details

Keywords: Carmen Nobel

Working Paper

Group Fairness in Dynamic Refugee Assignment

By: Daniel Freund, Thodoris Lykouris, Elisabeth Paulson, Bradley Sturt and Wentao Weng

Ensuring that refugees and asylum seekers thrive (e.g., find employment) in their host countries is a profound humanitarian goal, and a primary driver of employment is the geographic location within a host country to which the refugee or asylum seeker is... View Details

Keywords: Refugees; Geographic Location; Mathematical Methods; Employment; Fairness

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30 Aug 2016
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August 30, 2016

forthcoming Journal of Marketing Research Incentives versus Reciprocity: Insights from a Field Experiment By: Chung, Doug J., and Das Narayandas Abstract—We conduct a field experiment in which we vary the sales force compensation scheme... View Details

Keywords: Carmen Nobel

30 Nov 2023
Blog Post

College Students, Take a Sneak Peek at the HBS MBA

Dr. Youngme Moon is the Donald K. David Professor of Business at Harvard Business School. Professor Moon's research sits at the intersection of strategy, branding innovation, and culture, with a particular focus on youth and the digital... View Details

24 Oct 2011
Research & Ideas

The Yelp Factor: Are Consumer Reviews Good for Business?

has been following up his initial research to determine how review sites can do just that. He notes that consistency of reviews were weakest when there were a low number—supporting the criticism by those restaurants that blame Yelp for... View Details

Keywords: by Michael Blanding; Food & Beverage

Web

FAQs - Christensen Center for Teaching & Learning

and maintain connections with student leaders throughout the term. In addition we conduct interviews with student groups for use in our research and programs with faculty.Does the Christensen Center offer training in case View Details

28 Nov 2011
Research & Ideas

Rethinking the Fairness of Organ Transplants

In order to test their methodology, the research team performed a series of case studies on policies with different criteria for matching. In the first instance, using the criteria and constraints of the current dominant policy, their... View Details

Keywords: by Dennis Fisher; Health

18 Nov 2022
HBS Case

What Does It Take to Safeguard a Legacy in Asset Management?

emerged: how to preserve the firm’s growth strategy and shift firm ownership while also rewarding its diverse workforce for its investment in the team’s culture, write Harvard Business School Senior Associate Dean Luis M. Viceira, Senior Lecturer Emily R. McComb, and... View Details

Keywords: by Rachel Layne; Financial Services

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

Using information collected during a customer’s first purchase, a new marketing tool that leverages machine learning technology can provide firms with valuable predictions about the customer’s future behavior, says Eva Ascarza, a marketing View Details

Keywords: by Kristen Senz; Retail; Service

12 Jun 2012
First Look

First Look: June 12

http://www.guilford.com/cgi-bin/cartscript.cgi?page=pr/vazire.htm&dir=pp/sapp&cart_id=525067.3094 Short-Termism: Don't Blame Investors Authors:Francois Brochet, George Serafeim, and Maria Loumioti Publication:Harvard Business Review 90, no. 6 (June 2012)... View Details

Keywords: Sean Silverthorne

25 Jul 2013
Research & Ideas

Why Unqualified Candidates Get Hired Anyway

new research paper demonstrates that the fundamental attribution error is so deeply rooted in our decision making that not even highly trained people-evaluators, such as hiring managers and school admissions officers, can defeat its... View Details

Keywords: by Anna Secino; Education; Employment

Web

HBS Alumni Conference: Accelerating Climate Solutions - Alumni

half-dozen global companies have successfully piloted the method, and a new HBS case written about Harvard University’s potential use of the method to quantify the benefits from sourcing a low-carbon concrete mix for new building... View Details

05 Feb 2018
What Do You Think?

Should Companies Disclose Employee Compensation?

compensation data could lead to a different method in solving certain situations such as pay discrepancy " As Ali put it, "Why companies find it so difficult to talk salary when our government is so open on what each employee is... View Details

Keywords: by James Heskett; Financial Services

27 Nov 2006
What Do You Think?

What’s to Be Done About Performance Reviews?

interview than the interviewee." According to Wally Bock, "When I conducted research I found that the more effective supervisors spent the bulk of their performance evaluation meeting time talking about the future." Forced... View Details

Keywords: by Jim Heskett

22 Oct 2007
Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

well-grounded research on how improvements can be brought to services through some of these lean concepts." Not all lean manufacturing ideas translate from factory floor to office cubicle. For example, tools such as the andon cord, a... View Details

Keywords: by Julia Hanna; Computer

13 Feb 2007
First Look

First Look: February 13, 2007

contribute to longer term complementary effects which work to overcome the losses from cannibalization. Our results are based on both interrupted time series analysis and a difference-in-differences analysis of six years of proprietary sales data and we use a novel zip... View Details

Keywords: Martha Lagace

26 Jul 2022
Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

important for review sites such as Yelp to post chronological reviews that reflect current conditions, since hygiene can vary wildly based on new management and staff, the research team says. “Review sites should be careful in making sure... View Details

Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail

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