Personal and Laundry Services - Publications - Faculty & Research

14 Feb 2022
Blog Post

Celebrating Love @ HBS in 2022

home-made steak dinner. As nervous as I was about searing the meat just right, I was far more fascinated by Weston’s tales of service and dreams for the future. Here was a man of charisma View Details

07 Jan 2002
Research & Ideas

How Marketing Can Reduce Worldwide Poverty

On the face of it, social marketing is a cinch. Here's one scenario. You as a marketer want people who are living in poverty to take better care of their health. So, given your profession, what do you do? You can persuade them—through public View Details

Keywords: by Martha Lagace

09 Aug 2011
First Look

First Look: August 9

PublicationsWhat to Ask the Person in the Mirror: Critical Questions for Becoming a More Effective Leader and Reaching Your Potential Author:Robert Steven Kaplan Publication:Harvard Business Publishing,... View Details

Keywords: Sean Silverthorne

17 Jan 2019
Research & Ideas

Why Business Should Support Employees Who Are Caregivers

framework for balancing a career and life. The linear career paths common at law, accounting, and professional services firms rarely take into account the View Details

Keywords: by Danielle Kost; Health

12 Jun 2012
First Look

First Look: June 12

Anand Piramal and his team sought to "democratize healthcare" in India through the development of a new service delivery model. If Henry Ford could build and deliver... View Details

Keywords: Sean Silverthorne

02 Jun 2009
First Look

First Look: June 2, 2009

Working PapersTruth in Giving: Experimental Evidence on the Welfare Effects of Informed Giving to the Poor Authors:Christina Fong and Felix Oberholzer-Gee Abstract It is often difficult for donors to predict the value of charitable... View Details

Keywords: Martha Lagace

Profile

Brandon Tieu

case method does a standout job of producing the laundry list of pros and cons inherent in different business decisions, engaging with peers from diverse backgrounds challenges us to over-weigh or... View Details

28 Mar 2012
What Do You Think?

Are Factory Jobs Important to the Economy?

makes several assumptions: jobs in manufacturing are somehow superior to those in other sectors; jobs in the service sector are somehow less essential to an economic recovery (in spite of the fact that such jobs make up more than 80... View Details

Keywords: by James Heskett; Manufacturing

18 Jan 2016
Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

unlocking the data used in the analysis. Among other services, the consulting company advises clients on how to make better hires by tracking personality traits and skills revealed during the hiring process.... View Details

Keywords: by Roberta Holland

Web

Research - Behavioral Finance & Financial Stability

2007-2009. They find evidence that suggests that fund managers’ personal experiences were highly determinate of both the quantity and quality of these risky assets held prior to the crisis. See Sergey’s... View Details

03 May 2010
Research & Ideas

What Is the Future of MBA Education?

required course Leadership and Corporate Accountability includes personal development exercises. Students discuss examples from their own past when they failed to rise to a moral challenge, as well as... View Details

Keywords: by Martha Lagace; Education

19 Apr 2004
Research & Ideas

Birth of the American Salesman

provided political and religious groups with a way to compete against their rivals for followers. Moreover, with more fluid class boundaries than in European countries, the skills of salesmanship, especially beginning in the late... View Details

Keywords: by Laura Linard

26 Mar 2006
Research & Ideas

The Office of Strategy Management

positive effects are being most keenly felt in the organizations we cite in our article—the Army, Chrysler Group, and Canadian Blood Services since they are the earliest adopters. As the concept of the OSM... View Details

Keywords: by Martha Lagace

01 Jun 2001
News

Richard Pechter: Learning New Lessons

kids last summer and experienced something he hadn’t in years: complete panic. Once a “master of the universe” as chairman of Donaldson, Lufkin & Jenrette’s Financial Services Group, Pechter was now just... View Details

Keywords: Lory Hough; Elementary and Secondary Schools; Elementary and Secondary Schools

11 Jul 2019
Blog Post

Meet the MBA Class of 2020

View Video Andrew Baxter “YOU BUILD UP PERSONAL CAPITAL BY SHARING COMMON EXPERIENCES.” HOME REGION St. Andrews, UK UNDERGRAD EDUCATION Imperial College London, Chemical Engineering, 2011 PREVIOUS EXPERIENCE Shell, Schlumberger HBS... View Details

30 Jul 2018
Research & Ideas

Why Ethical People Become Unethical Negotiators

always seemed too quick to drill. “He was overtreating my mouth, and it didn’t make sense,” he says. "It’s only in the midst of the negotiation itself that ethical blind spots appear" In service... View Details

Keywords: by Dina Gerdeman

01 Oct 2001
News

Guy de Chazal: Changing Focus

accent and direct, engaging manner, he comes across immediately as the kind of person who is accustomed both to doing things right and to doing the right thing. Over a late... View Details

Keywords: Deborah Blagg

16 May 2000
Research & Ideas

The Simple Economics of Open Source

universities, where it was freely available; they are able to build on knowledge they already possess. And, two, programmers welcome the opportunity, made possible by open source, to customize and de-bug projects, either for View Details

Keywords: by Martha Lagace; Technology

18 May 2023
News

India's New Money Managers

When Priti Rathi Gupta (OPM 49, 2017) was 16 years old, her father handed her his investment portfolio and asked her what she could make of it. She was befuddled. "He realized that, although I had schooling in what we call commerce, I didn't really know much about... View Details

Keywords: Maureen Harmon

28 Apr 2003
Research & Ideas

Supply Chain Risk: Deal With It

efficiently and decrease costs as we increase service levels to customers," says Nathaniel Leonard, supply chain director for the Engineered Products Division of Goodyear Tire & Rubber, Akron, Ohio.... View Details

Keywords: by David Stauffer

Publications