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Show Results For
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All HBS Web
(6,417)
- People (36)
- News (2,310)
- Research (2,817)
- Events (15)
- Multimedia (63)
- Faculty Publications (1,266)
- 10 Nov 2008
- What Do You Think?
How Much Can You Ask of Your Customers?
Summing Up Is customer volunteerism combined with "ownership" a double-edged sword? It's seems okay to involve customers in providing ideas for new products and processes. Encourage them to refer new business. But beware the downside View Details
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by Jim Heskett
- 16 Oct 2019
- Research & Ideas
Read Our Most Popular Stories of the Quarter
What stories were readers like you diving into this summer on HBS Working Knowledge? Your interests varied dramatically, everything from how researchers use machine learning technology to predict CEO performance to the power of rituals in...
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by Sean Silverthorne
- Web
Podcast - Managing the Future of Work
strategically. And this is nowhere. I don’t think technology is near to cope with these type of tasks.Kerr: So, Daniel, even at the risk of being a little bit too technical, what are a couple View Details
- 31 Mar 2002
- What Do You Think?
Is This the Decade of the Investor?
influx of foreign capital helped finance investments in new technology, one might also conclude that U.S. employees and consumers benefited to a significant degree at the expense of foreign investors. This...
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by James Heskett
- 01 Dec 2014
- News
Creating the Shopping Experience of the Future
Ivy Ross uses the word “magic” more than once as she describes the changes that Google Glass could bring to the shopping experience. The woman in charge of Glass’s consumer launch is brainstorming potential uses for the $1,500 wearable...
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- March 2000 (Revised May 2000)
- Case
Evolution of eCoverage in the Online Insurance Market, The
David Riker, the founder and chairman of eCoverage, an online insurance company, describes the various phases of company development, such as presenting a business plan, gathering a management team, getting the word out, and running the site.
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Keywords:
Business or Company Management;
Internet and the Web;
Business Startups;
Insurance Industry
Hansen, Morten T., and Jeffrey Berger. "Evolution of eCoverage in the Online Insurance Market, The." Harvard Business School Case 400-081, March 2000. (Revised May 2000.)
- 11 AM – 12 PM EST, 25 Jan 2018
- Webinars: Trending@HBS
Becoming Effective Change Makers: The Power of Networks
Instituting change in an organization or in a sector of society has always been the bane of leaders. However, some leaders do succeed--often spectacularly--at transforming their organizations and even whole sectors of society. What makes some change makers triumph in a...
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- 08 Apr 2013
- Research & Ideas
Women’s Summit Celebrates ‘Sisterhood of the Traveling Pantsuit’
"If there is one thing that I hope this event will do, it is change the relationship that each of you has with this remarkable institution. We need you to be a part of...
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by Katie Koch & Harvard Gazette
- September 2018
- Article
Aggregation of Consumer Ratings: An Application to Yelp.com
By: Weijia Dai, Ginger Jin, Jungmin Lee and Michael Luca
Because consumer reviews leverage the wisdom of the crowd, the way in which they are aggregated is a central decision faced by platforms. We explore this "rating aggregation problem" and offer a structural approach to solving it, allowing for (1) reviewers to vary in...
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Keywords:
User Generated Content;
Crowdsourcing;
Yelp;
Social and Collaborative Networks;
Information;
Internet and the Web;
Learning;
Mathematical Methods;
E-commerce
Dai, Weijia, Ginger Jin, Jungmin Lee, and Michael Luca. "Aggregation of Consumer Ratings: An Application to Yelp.com." Quantitative Marketing and Economics 16, no. 3 (September 2018): 289–339.
- Web
Podcast - Managing the Future of Work
I came to ServiceNow about seven months ago to lead global education and training certification and also build a pipeline of talent. I also had a similar role at Salesforce, and I was there for about 15 years. The biggest View Details
- Web
Podcast - Managing the Future of Work
broadly defined would be the biggest growth opportunity that we could pursue. So when we got that RFP on September 7th of 2017—it was a perfect fit. One of the things that I...
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- February 2017
- Case
Yemeksepeti: Growing and Expanding the Business Model through Data
By: William R. Kerr, Gamze Yucaoglu and Eren Kuzucu
In October 2016, Nevzat Aydin, co-founder and CEO of Yemeksepeti, the Turkish online food-ordering company, was looking over the company's quarterly results and projections for the upcoming year with his management team. It had been almost a year and a half since Aydin...
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Keywords:
Entrepreneurial Management;
Entrepreneurial Ventures;
Turkey;
Big Data;
Customer Focused Organization;
Service Management;
Continuous Improvement;
Data Analysis;
Internet;
Growth Strategy;
Technological Change;
Information Systems;
Entrepreneurship;
Corporate Strategy;
Analytics and Data Science;
Analysis;
Customer Focus and Relationships;
Emerging Markets;
Service Operations;
Competitive Advantage;
Performance Improvement;
Internet and the Web;
Growth and Development Strategy;
Information Technology;
Value Creation;
Food and Beverage Industry;
Turkey
Kerr, William R., Gamze Yucaoglu, and Eren Kuzucu. "Yemeksepeti: Growing and Expanding the Business Model through Data." Harvard Business School Case 817-095, February 2017.
- 12 Oct 1999
- Research & Ideas
Women Leading Business: A New Kind of Conversation
both the firm and their own energy. Richard Tedlow will present his observations of "why bad things happen to good companies," focusing on the 1982 and 1986 Tylenol crises. Michael Porter will...
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Re: Myra M. Hart & Cynthia A. Montgomery
- 03 Dec 2007
- Research & Ideas
Authenticity over Exaggeration: The New Rule in Advertising
Imagine the glee of marketers at the dawn of the Internet era—could anyone imagine a more sophisticated, precise way of reaching consumers? By...
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- 11 Apr 2022
- Research & Ideas
A World of Difference: What Keeps Companies from Becoming More Inclusive
Frances Frei, the UPS Foundation Professor of Service Management, is an expert in the intersection of leadership and inclusion. Francesca Gino, the Tandon Family Professor of...
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by Jen McFarland Flint
- Web
Podcast - Managing the Future of Work
it's most valuable is the CEO and the CFO. Because their job, more than else, is to take a set of resources and turn that into a strategic execution plan. And the reality is, as Pat said, they do not know the most important View Details
- Web
Podcast - Managing the Future of Work
Drew, it’s hard to think Dropbox is only 15 years old, thereabouts. What was the original vision of the company, and what motivated you?Houston: Sure. Well, I just finished undergrad, and I had a lot of...
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- Web
Podcast - Managing the Future of Work
professional services in the kind of apprenticeships we’re doing. I actually think America’s probably, though, only five years behind Britain on this. So one of the things that...
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- Web
Podcast - Managing the Future of Work
hospitalizations, surgeries, special treatments. And then the last year and a half of her life, she was on hospice. And it remains, taking care of my mom and being involved in her care remains the single...
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- 22 May 2020
- Blog Post
Remembering Well and Making Meaning of Memorial Day
As Memorial Day approaches, it’s natural for our minds to drift to summer – thoughts of firing up the grill, getting a boat in the water, or vacation travel would (at least in normal times) tantalize us through workdays that seem to grow...
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