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Show Results For
- All HBS Web
(13,580)
- People (36)
- News (5,405)
- Research (5,166)
- Events (20)
- Multimedia (550)
- Faculty Publications (3,972)
- 21 Apr 2016
- Cold Call Podcast
Walmart: Changing the World for Better or Worse?
Keywords: Re: Rebecca M. Henderson
- 15 Apr 2015
- News
Starbucks Is Serving Up Full Foam in a Frothy Market
- Sep 02 2014
- Testimonial
Developing the Tools to Embrace Change
- March 2011
- Exercise
Customer Intelligence Advantage: Module 2 Assignment
By: F. Asis Martinez Jerez
This exercise directs students to analyze a customer-centric firm by first understanding the elements that characterize a customer-centric organization, then by capturing and comparing this firm's approach to customer-centricity. Students interview three levels in the... View Details
Keywords: Business Units; Customer Focus and Relationships; Customer Satisfaction; Employees; Knowledge Sharing; Knowledge Use and Leverage; Leadership; Competitive Advantage
Martinez Jerez, F. Asis. "Customer Intelligence Advantage: Module 2 Assignment." Harvard Business School Exercise 111-118, March 2011.
- 22 Mar 2018
- News
Trump’s Populism: What Business Leaders Need To Understand
- 06 Oct 2015
- News
Are You An Empowering Leader?
- 24 Sep 2014
- News
The Business of Climate Change
- Web
Being a Student Mom at HBS - MBA
Business & Environment Career Change Career and Professional Development Case Method Clubs Curriculum Digital Entrepreneurship FIELD Financial Aid Health Care Instagram Takeover JD/MBA Leadership Letters to... View Details
- Web
Advocating for Best Practices on Tech Boards - Blog: RGE Report
blooms through water. “It’s the growth and blooming of new companies, new technologies and the entrepreneurs we work with,” she said. “I spent my whole career being the only woman in the room. It’s lonely,”... View Details
- Aug 09 2016
- Interview
Getting to the Issues that Matter
- 15 Nov 2019
- News
Diversity as a Driver of Performance
really focused on is what I call a kind of diversity 2.0,” he says. A generation ago, everyone was focused on increasing the numbers of women and minorities on the staff and in... View Details
Keywords: Retail Trade
- 04 Mar 2013
- News
Why You Get Things Wrong (And What You Can Do About It)
- 09 Sep 2009
- First Look
First Look: September 9
leadership of former chairman and CEO Steve Reinemund who instituted diversity as one of the company's strategic imperatives. It demonstrates the ways in which Reinemund partnered with his View Details
Keywords: Martha Lagace
- 24 Jul 2007
- First Look
First Look: July 24, 2007
judgment, and to come to terms with their own definition of moral leadership and how it can be translated into action. Drawing on the inspiration of major literary View Details
Keywords: Martha Lagace
- 02 Apr 2020
- News
What policy makers are missing from coronavirus — data
- 24 May 2004
- Research & Ideas
Becoming an Ethical Negotiator
The book What's Fair: Ethics of Negotiators is a rich collection of pointers from professional dealmakers, attorneys, academic specialists, and, not least, ethicists. Michael Wheeler, an HBS professor and editor of Negotiation Journal,... View Details
Keywords: by Martha Lagace
- Profile
Andres Sarmiento
love with the concept of building something and releasing it to the market. Our Field 3 (Field Immersion Experiences for Leadership Development) experience at HBS allowed me to experience building a product... View Details
- 26 Jan 2021
- News
Clubs See Wealth in FemTech; Health Care Alumni Look at COVID Response
disease affects women differently than men. In the health care industry, a 155-pound male is considered the average patient, but women are not just smaller men,” says Linda Greub (MBA 1987), cofounder of... View Details
Keywords: Margie Kelley
- 03 Jan 2019
- Research & Ideas
Everyone Knows Innovation is Essential to Business Success—Except Board Directors
investing the time or recruiting people to improve those processes.” The researchers conducted the survey over nine months between October 2015 and June 2016, in partnership with the membership organization WomenCorporateDirectors... View Details
Keywords: by Michael Blanding