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Show Results For
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All HBS Web
(1,486)
- News (267)
- Research (1,030)
- Events (6)
- Multimedia (2)
- Faculty Publications (383)
- 01 Dec 2014
- News
Rethinking the Fashion Beat
Instilling Production with Principles Instilling Production with Principles Áslaug Magnúsdóttir Customizing Couture Online Customizing Couture Online Jamal Motlagh Taking Tailoring High Tech Taking Tailoring...
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- 25 Jun 2018
- News
Incubating Ideas for the ‘Water Economy’
technologies––things like data analysis, using the internet to carry signals of information, advanced treatment technologies––things like that, and how to build sustainable businesses that improve the way water and wastewater are managed....
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- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
Thanks to the Internet, customer management software, and the success of Dell, the concept of order management and customer focus has proven profitable for those companies that have embraced it. They...
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by Sarah Jane Johnston
- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
generations of a customer-satisfaction program at a large American retailer, dubbed "Alpha Corporation" for the sake of confidentiality. The first of Alpha's customer satisfaction programs, launched in the early 1990s, fell...
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by Martha Lagace
- 25 Aug 2022
- News
Labs Enable Large-scale Research
Marvin Bower Associate Professor Marco Di Maggio, Ogunlesi Family Associate Professor of Business Administration Scott Duke Kominers, Professor of Business Administration SEAS: David Parkes, George F. Colony Professor of Computer Science View Details
- 26 Jan 2016
- First Look
January 26, 2016
from World War II Internment Firm Trade By: Cohen, Lauren, Umit Gurun, and Christopher J. Malloy Abstract—We demonstrate that simply by using the ethnic makeup surrounding a firm’s location, we can predict, on average, which trade links are valuable for firms. Using...
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Sean Silverthorne
- 01 Jun 1999
- News
Q & A: Pat Russo - Focused on the Future at Lucent Technologies
Fortune magazine's "Fifty Most Powerful Women in American Business." Why has Lucent performed so well since its divestiture from AT&T? We have been growing globally faster than our markets. Our ability to focus on the hottest growth segments in the communications...
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- 15 Jul 2015
- Research & Ideas
Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday
Amazon.com is taking an interesting approach to its birthday this year. The company is throwing itself a party where all its Prime customers get the gifts. Amazon Prime Day is slated for July 15th, "a one-day shopping event with more...
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- 10 Apr 2013
- Research & Ideas
Learning Curve: Making the Most of Outsourcing
and licensed to practice radiology in the United States. The data set included 2.7 million scans read by the radiologists for 1,431 customers over a 30-month period. Nearly 85 percent of the scans were CT;...
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- 05 Oct 2010
- First Look
First Look: October 5, 2010
delivers in the current period conditional on a stockout in the prior period. We also provide a method for estimating the impact of changes in supplier performance along these two dimensions on customer demand. Using View Details
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Sean Silverthorne
Rob Gierkink
their customer data collection and digital marketing capabilities through enhancing their existing point-of-sale assets. Index was sold to Strip in April of 2018. Previously Rob was Chairman and CEO of...
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- 11 Mar 2020
- News
Making It Rain
weather services. “This market is not very innovative, and it’s one of the last industries where governments still lead the technology,” Elkabetz says. Most of the industry relies on data from three public sources: staffed weather...
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Lisa Scanlon Mogolov
- 03 Apr 2019
- Book
Fintech's Game-Changing Opportunities for Small Business
customers own their banking data and can designate it to be available to a third party. Open data and open banking are important so that data...
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- 22 Feb 2011
- Research & Ideas
Most Popular Articles, Papers of the Decade
disbelieving music industry with their findings that illegal music downloads don't hurt CD sales. Oberholzer discusses what the industry should do next. A Balanced Scorecard Approach to Measure Customer Profitability Published: August 8,...
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by Sean Silverthorne
- 01 Dec 2015
- News
Case Study: Bionic Banking
sales will be your customers’ values, emotions, and cultural issues. I recommend you bring in 30-50 potential customers and test the sales proposition with them. Run those tests with an eye for emotion, culture, and values, not just...
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- 21 Aug 2018
- First Look
New Research and Ideas, August 21, 2018
it is no longer enough for firms to be better or cheaper to gain competitive advantage. These new rules make it essential for companies to reexamine four fundamental aspects of their business to thrive in the digital era—their strategy, value chain, View Details
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Dina Gerdeman
- Profile
Elisabeth Ndour
HBS. In Nairobi, she’ll work with a startup that allows SMBs to accept mobile payments. “It’s a life-changing technology for people without computers or bank accounts,” Elisabeth explains. “And it represents a whole new level of sophistication for small businesses,...
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- Web
Target List: screen for companies by industry, location, and size | Baker Library
data screening options. Create a list: Click Screening > Companies. Search criteria appear below. Common screening criteria are in the Company Details section. Click "View Results" which can be exported to Excel. Screening Tip: If...
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- Fast Answer
Managing & Investing in a Fast-Growing Emerging Market: India
and other data series: Economist Intelligence Unit: India...
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- 01 Mar 2013
- News
Faculty Books
Enterprise Analytics: Optimize Performance, Process, and Decisions through Big Data edited by Thomas Davenport (FT Press) This book, a collection of research papers from the International Institute for Analytics, addresses a wide variety...
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