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Credential of Leadership, Impact, and Management in Business | HBS Online

Productivity Implementing Strategy Featured Exercises Create a customer journey map to discover complementary products and services Establish an employee journey map to find ways to improve the employee experience Develop a value map for... View Details

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

when life goes back to normal. Forward-thinking leaders can run better organizations by creating conditions that allow customers to be more helpful. When service provision is a true partnership and customers are pitching in, employees... View Details

Keywords: by Dina Gerdeman

Profile

Brandon Lovell

internship – in which Brandon fulfilled IT service functions – proved to be a powerful step forward. But when Brandon's ambitions grew beyond "fixing computers to wanting to be a management consultant, I found some resistance; I was... View Details

Keywords: Financial Services; Financial Services

11 Aug 2003
Research & Ideas

Why Budgeting Kills Your Company

Similarly, each branch manager gets to decide what resources the unit needs. To make its central services more responsive to market demands, Handelsbanken conducts an annual round of negotiations in which cost estimates and the View Details

Keywords: by Loren Gary

04 Jun 2001
What Do You Think?

What’s the Future of the Subscription Model?

value of their lifetime revenue streams, can provide a strong incentive for continued product and service excellence. At the same time that former manufacturing enterprises are adopting the subscription model, it appears that media and... View Details

Keywords: by James Heskett

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1.16 Student Educational Records - MBA

1. Academic Information & Policies 1.16 Student Educational Records Welcome to HBS Being a Student at HBS 1. Academic Information & Policies 1.1 HBS Community Values 1.2 MBA Honor Code 1.3 Academic Calendar 1.4 Academic Program Specifics... View Details

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Loeb House | About

banking and brokerage firm Carl M. Loeb & Company, later called Loeb, Rhoades & Co., where John Loeb served as a senior partner from 1955 to 1977. He was widely regarded as a leader in the investment community and as a philanthropist who... View Details

16 May 2000
Research & Ideas

Getting the Message: How the Internet is Changing Advertising

expert who has studied advertising for forty years, believes the future of Internet advertising depends on improvements in technology. "We won't really understand the full potential of Internet advertising until broadband service... View Details

Keywords: by Susan Young

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Technology & Operations Management Awards & Honors - Faculty & Research

Gallino. Gary P. Pisano : Received the 2020 Robert F. Greenhill Service Award for continued outstanding contributions to the HBS community. Willy C. Shih : Received the 2020 Robert F. Greenhill Award. Michael W. Toffel : Finalist for the... View Details

14 Jun 2010
Research & Ideas

The Hard Work of Measuring Social Impact

major players by virtue of their scale and the scope of their activities, and in some communities they have been the only consistent service providers in a generation," he observes. "They can assess their... View Details

Keywords: by Julia Hanna

23 Jun 2008
Research & Ideas

Innovative Ways to Encourage Personal Savings

college roommates who worked in South Central Los Angeles as a community organizer. He was bemoaning the lack of financial services to people who lived there. As a result, I became very interested in what we... View Details

Keywords: by Martha Lagace; Financial Services

January 2021 (Revised May 2021)
Case

'GEnron'? Markopolos versus General Electric (A)

By: Jonas Heese and David Lane

In August 2019, Harry Markopolos—the forensic accountant known for uncovering Bernie Madoff’s Ponzi scheme—alleged that General Electric had committed accounting fraud totaling $38 billion, coining the term “GEnron” for perceived similarities with the 2001 accounting... View Details

Keywords: Financial Statements; Communication; Energy; Financial Condition; Insurance; Performance; Planning; Business and Shareholder Relations; Risk and Uncertainty; Value; Financial Services Industry; Financial Services Industry; Financial Services Industry

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Published CSV Cases - Institute For Strategy And Competitiveness

health care insurance industry. Its founder Adrian Gore believed that the company's products needed to not only make money but have a positive impact on society. Using its Vitality Wellness program as its strategic lynchpin, Discovery expanded into other insurance... View Details

14 Sep 2023
Blog Post

MBAs Accelerate Their Social Enterprise Ventures

pivot into venture capital and impact investing to ensure that communities like mine – Black, queer, and disabled – have access to capital to build products and services that include us by design. However,... View Details

14 Mar 2024
Blog Post

IFC India: SELCO - Last Mile Solar Powered Energy for Rural India

impact within the community is designed to build ecosystems that deliver quality livelihood, health, and energy services at the last mile. During our visit, we had the chance to see and learn about several... View Details

01 Mar 2023
News

Toward a Life Well Lived

Illustration by Valerie Chiang Illustration by Valerie Chiang In many states, you’re required by law to get your car inspected annually, and if there’s something wrong, you get the car serviced, says Professor Leslie Perlow. But how many of us bring that level of... View Details

Keywords: Jennifer Gillespie; Educational Support Services; Educational Services

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Gender & Race in Organizations Research Group - Race, Gender & Equity

the services they deliver. Kathleen McGinn Kathleen L. McGinn is the Cahners-Rabb Professor of Business Administration at Harvard Business School. Professor McGinn studies the role of gender and social class at work, at home, and in... View Details

January 2024 (Revised August 2024)
Case

Silicon Valley Bank: Gone in 36 Hours

By: Jung Koo Kang, Krishna G. Palepu, Charles C.Y. Wang and David Lane

This case examines factors contributing to the collapse of Silicon Valley Bank (SVB) in March 2023, an event as unpredicted as it was quick. SVB funded nearly half of all U.S. venture-backed startups and at the end of 2022 held $173 billion in deposits, largely... View Details