Shared Services - Publications - Faculty & Research

18 Jul 2019
Lessons from the Classroom

The Internet of Things Needs a Business Model. Here It Is

changed its business model from selling copiers to renting copiers and charging by the number of copies made, IoT-based companies may need to innovate on how they charge for their products, selling assets, or software-as-a-service, or View Details

Keywords: by Michael Blanding; Computer

20 Jan 2023
News

Free Spirits

looks out over the sea of guests gathered on the California coast. From across the room she locks eyes with Mariah Wood (MBA 2022). Together, Royle and Wood cofounded Tilden Cocktails, which is sharing the spotlight for a moment. Everyone... View Details

Keywords: Jen McFarland Flint; Food Services and Drinking Places; Food Services and Drinking Places

01 Mar 2003
News

Dick Franyo: From Banker to Barkeeper

wanted it to be casual and kid-friendly,” adds Franyo, the father of a one-year-old as well as a son and daughter who are now in their twenties. The menu at the Boatyard (www.boatyardbarandgrill.com) is eclectic, with generous drinks View Details

Keywords: Deborah Blagg; Food Services and Drinking Places; Food Services and Drinking Places

12 Jun 2012
First Look

First Look: June 12

PublicationsPricing to Create Shared Value Authors:Marco Bertini and John T. Gourville Publication:Harvard Business Review 90, no. 6 (June 2012) Abstract Many companies are in competition with their customers to extract as much value as... View Details

Keywords: Sean Silverthorne

01 Mar 2008
News

THE 6 MYTHS OF CREATIVITY

that they’ll make a cognitive association that incubates overnight and shows up as a creative idea the next day. One day’s happiness often predicts the next day’s creativity. Competition Beats Collaboration. The most creative teams are those that have the confidence to... View Details

Keywords: Educational Services; Educational Services; Educational Services

14 Jul 2003
Research & Ideas

Understaffed and Overworked: What Now?

accomplish," he says. The toughest thing for most people is initiating this type of discussion, DeLong continues. In his work with professional service firms, he's found that many people would rather work 80 hours per week than hold... View Details

Keywords: by Paul Michelman

05 Nov 2019
News

Alumnus Named McDonald’s CEO

having a record year for cash flow. The Journal also noted that Kempczinksi had planned a global town hall meeting with employees. “I’ll share a bit more about my background and perspective,” he wrote in an internal memo, “but most... View Details

Keywords: Food Services and Drinking Places; Food Services and Drinking Places

04 Feb 2013
Research & Ideas

Are the Big Four Audit Firms Too Big to Fail?

the risks of failure. Adding to this concern is that even as the number of mega audit firms has contracted from eight in the 1980s to four today, their combined market share remains formidable, especially in the United States. The... View Details

Keywords: by Martha Lagace; Accounting

05 Jul 2021
What Do You Think?

Do Companies Really Need Chief Experience Officers to Know Their Customers?

The Pinto was the last vehicle for rent. I had hoped to sneak into the lot unseen. Unfortunately, the GM customer service team, for whom I was an outside consultant, spotted me as I entered the lot. The roasting that followed was... View Details

Keywords: by James Heskett

September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

By: Ethan Bernstein

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details

Citation

Educators

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01 Jun 2024
News

Alumni and Faculty Books

presents a comprehensive re-imagining of the ancient and more recent history of this continent’s oldest cultures. Keen reveals shared oral traditions across much of North America, including among the Algonquin, Athabascan, Sioux, Omaha,... View Details

05 Sep 2018
Research & Ideas

The Hidden Benefit of Giving Back to Open Source Software

such as Drupal, and online resources including Wikipedia. All of these are examples of “digital dark matter” - digital goods and services that are non-pecuniary (free) and effectively limitless inputs into production. Nagle’s findings... View Details

Keywords: by Kristen Senz; Computer

03 May 2010
Research & Ideas

What Is the Future of MBA Education?

different countries; and share their learning with the class when they return. The reflection piece is crucial. It is important to build leadership skills in the context of a global world. Q: What are you working on now? Garvin: I am on... View Details

Keywords: by Martha Lagace; Education

15 Nov 2011
First Look

First Look: November 15

with whom we can examine our beliefs and share our lives. For the past thirty-five years, Bill George and Doug Baker have found the answer in True North Groups—small groups that gather regularly to explore members' greatest challenges.... View Details

Keywords: Sean Silverthorne

12 Nov 2021
News

Alumni Business Leaders on Confronting the Climate Change Challenge

global and a series of regional B Climate Collectives designed to support businesses to share what they are learning on topics such as how to move to a regenerative business model. How might you explore ways to reimagine your business... View Details

04 Oct 2018
Research & Ideas

Diversity Boosts Profits in Venture Capital Firms

Google Engineer Deserved to be Fired by the CEO What Does 'Diversity' Really Mean? How Should Managers Deal with the Challenges of Building an Inclusive Workplace? What do you think of this research? Share your insights below. View Details

Keywords: by Michael Blanding; Financial Services; Financial Services

13 Apr 2021
Book

How Inclusive Managers Create Glass-Shattering Organizations

managers about the gender biases that influence hiring decisions. Companies should also anonymize resumes, diversify interview panels, and evaluate candidates as a group against a set of defined criteria. Integration. Create opportunities for people to work toward... View Details

Keywords: by Kristen Senz

Web

Transitioning From the Military to Business School - MBA

I applied to HBS I was pretty set on building a career in either finance or consulting. Now, while my road map will still entail a stint sharpening my business skills with a professional services firm, ultimately I’d like to run a... View Details

30 Jan 2020
Research & Ideas

The Upside of Highlighting a Product's Downsides

[Image: fermate] Related Reading How Companies Can Make Up with (Very) Unhappy Customers If Your Customers Don't Care What You Charge, What Should You Charge? Infographic: Can I Please Speak to an Actual Person? Would knowing the trade-offs of a product or View Details

Keywords: by Danielle Kost

25 Aug 2022
News

Up on the Corner

Owners’ Loan Corporation deemed vast swaths of Baltimore populated by people of color to be “hazardous” and shaded them red on its official maps. Banks refused to offer mortgages and other financial services to residents of these... View Details

Keywords: Alexander Gelfand; photographed by Melissa Golden; Real Estate

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