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All HBS Web
(1,286)
- People (3)
- News (233)
- Research (881)
- Events (1)
- Multimedia (3)
- Faculty Publications (324)
- Profile
Jeff Nelson
When he joined the single-family project-development group, he entered the eye of the storm. “I was in the division addressing the core problem – fixing the way mortgages originated in the first place.” With his colleagues, Jeff developed a third-party...
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- 02 Sep 2013
- Research & Ideas
The Curse of Double-Digit Growth
and their clients," government expansion did little to improve the country's infrastructure or political capacity. Overall, the double-digit fraternity exhibited a worse performance on every indicator of the View Details
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by Kim Girard
- 05 Feb 2009
- What Do You Think?
Why Can’t We Figure Out How to Select Leaders?
essentially enumerating the qualities that we should look for in a leader without suggesting how we identify and select for them. Some of the more interesting ones included Kapil Kumar Sopory's suggestion that we look for "... the...
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by Jim Heskett
- Web
Transportation Infrastructure - U.S. Competitiveness
Research Transportation Infrastructure As the circulatory system of the economy, transportation is a vital component of prosperity, employment, quality of life, and effective participation in global trade. In recent decades, the...
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- 02 Feb 2021
- Blog Post
Finding My Focus in Health care Amidst a Global Pandemic
can redefine the Health care industry and sparked my interest in exploring how the public and private sectors can work together to improve patient outcomes. With the summer internship search heating up, I am excited to explore...
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- 21 Apr 2015
- First Look
First Look: April 21
would predict. Receivers are not sufficiently skeptical about undisclosed information-they underestimate the extent to which no news is bad news. Senders generally take advantage of receiver mistakes. We find that providing disclosure rates by View Details
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Carmen Nobel & Sean Silverthorne
- Student-Faculty-Profile
Michelle Shell & Ryan Buell
anxiety impacts the quality of a financial planning experience and the integrity of the resulting financial plan, both of which will impact customer satisfaction. The financial services industry has acknowledged that retirement planning,...
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- 28 Jul 2006
- Research & Ideas
Meeting China’s Need for Management Education
great change in recent years has been in China itself. The state-owned enterprises have realized the realities of competition and the need to improve costs and quality significantly. Furthermore, the...
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- 22 Nov 2022
- Blog Post
Leading in Tough Times: HBS Faculty member Amy C. Edmondson on Psychological Safety
ourselves that we don’t contribute to creating a better organization. Psychological safety can help businesses achieve goals like higher levels of innovation, higher quality execution, and greater agility. Unfortunately, psychologically...
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- 01 Oct 1996
- News
New Releases
Leading Change by John P. Kotter (Harvard Business School Press) Total quality management, reengineering, rightsizing, and restructuring -- innovations intended to make companies more competitive -- routinely fall short, says HBS...
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- 25 Oct 2016
- First Look
October 25, 2016
if outlet stores were closed down, while variable profits would decline by 23%. These results imply that the existence of outlet stores may enable firms to improve quality in their regular channels, thus...
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Sean Silverthorne
- 23 Oct 2019
- News
Exploring Big Issues at the Intersection of Business and Society
Professor Joseph Fuller looked beyond dystopian forecasts to explore how ever-evolving technology has the potential to improve the quality of work lives, the earnings of most workers, and company...
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Educational Innovation
- 01 Jun 2005
- News
Transforming the IRS
feedback from taxpayers and employees as well as measures of meaningful business results, was a critical step in changing attitudes. How did you improve customer service? There were no quick fixes or silver bullets. The IRS had to...
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- 01 Jan 2002
- News
Marjorie M.T. Yang (MBA '76)
to try to improve the livelihood of every member of the company." When you go into a store looking for a stylish, well-made shirt, the designer brands jump out at you-names like Hugo Boss, Tommy Hilfiger, and Ralph Lauren. So do the...
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- 01 Apr 1998
- News
New Releases
capacity, and identify where improvements in quality and productivity will have the highest payoffs. The authors reveal how managers can conduct fact-based negotiations with customers and suppliers -...
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- 03 Nov 2015
- First Look
November 3, 2015
job test scores or grant managers discretion in making hiring decisions. We implement our test in the context of the introduction of a valuable job test across 15 firms employing low-skill service sector workers. Our results suggest that firms can View Details
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Sean Silverthorne
- 05 Aug 2002
- Research & Ideas
Are Consumers the Cure for Broken Health Insurance?
Just as we saw with the securities industry, entrepreneurs will respond to the unleashing of consumer demands with clearly differentiated products featuring various combinations of benefits, levels of insurance coverage, payment systems for providers, lengths of...
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by Regina E. Herzlinger
- 15 Nov 2017
- Research & Ideas
How Does a Social Startup Decide to Commercialize? It May Depend on the Founder's Gender
organizations: Businesses focus on commerce, while charities engage in activities that support social welfare. Increasingly, however, founders of social ventures interested in improving society are pursuing hybrid business models, which...
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by Carmen Nobel
- 03 Jun 2014
- First Look
First Look: June 3
Specifically, we examine the impact of the annual July turnover of residents in American teaching hospitals on levels of resource utilization and quality relative to a control group of non-teaching hospitals. We find that, despite the...
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Sean Silverthorne
- 20 Nov 2007
- First Look
First Look: November 20, 2007
ownership patterns across different towns, allowing credible identification of the effects of bank ownership on financial development, lending rates, and the quality of intermediation, as well as employment and investment. Credit markets...
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Martha Lagace