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All HBS Web
(1,770)
- People (1)
- News (222)
- Research (1,286)
- Events (16)
- Multimedia (6)
- Faculty Publications (797)
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- July–August 2021
- Article
Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government
By: Ryan W. Buell, Ethan Porter and Michael I. Norton
Problem definition: As trust in government reaches historic lows, frustration with government performance approaches record highs.
Academic/practical relevance: We propose that in co-productive settings like government services, peoples’ trust and...
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Keywords:
Government Services;
Behavioral Operations;
Operational Transparency;
Government Administration;
Service Operations;
Programs;
Perception;
Attitudes;
Behavior;
Trust
Buell, Ryan W., Ethan Porter, and Michael I. Norton. "Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government." Manufacturing & Service Operations Management 23, no. 4 (July–August 2021): 781–802.
- 20 Jan 2022
- Op-Ed
3 Steps to Help Companies Rebuild Trust During the Pandemic
should put together action plans at two levels: team and individual. First, at the team level, managers should ensure that each new policy also has a mechanism for receiving feedback and can be adjusted so policies are fair and...
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by Sandra J. Sucher and Shalene Gupta
- 28 May 2019
- Research & Ideas
Investor Lawsuits Against Auditors Are Falling, and That's Bad News for Capital Markets
good job. So that’s the context. In capital markets, auditors play a huge role. When we have a financial crisis, there are often calls asking, “Where was the auditor?” “Where was Arthur Andersen during the Enron fraud?” That is why litigation as an accountability View Details
- 27 Feb 2017
- Research & Ideas
Reputation is Vital to Survival in Turbulent Markets
This is important because drivers of long-term survival remain comparatively undertheorized. There is little theory on whether mechanisms of competitive advantage are sustainable, replicable, and relevant to survival that persists over...
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by Sean Silverthorne
- Research Summary
The Panama Canal
The Big Ditch is the first quantitative economic history of the Panama Canal and its effect on Panama, the United States, and the world economy. It makes three general arguments. First, that the Panama Canal was very important to... View Details
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
plane, not socialism nor communism, not government operation nor the exercise of the police power, but rather the development from within the business group of effective social control of those mechanisms which have been placed in the...
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- 14 Jun 2010
- Research & Ideas
The Hard Work of Measuring Social Impact
multiple actors and causal mechanisms that are still poorly understood. In such cases, it can still be useful to try to measure what an organization is doing and whether its strategies are working to influence societal change. But there's...
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by Julia Hanna
- 16 May 2005
- Research & Ideas
Nonprofit Networking: The New Way to Grow
them. She worked with government agencies because that was a mechanism to bring greater resources to serving her community without having to bring resources into her organizational boundaries [i.e., through fundraising]. Furthermore, she...
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by Martha Lagace
- 28 Apr 2003
- Research & Ideas
Supply Chain Risk: Deal With It
Back in the early 1990s, managers of U.S. companies were justifiably proud of the well-oiled machines they'd made of their supply chains. Over the previous fifteen to twenty years, they'd wrung costs from the mechanisms and processes by...
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by David Stauffer
- 24 Jan 2018
- Research & Ideas
How to Get People Addicted to a Good Habit
ability to tease apart behavioral mechanisms in a way that earlier work (which often used self-reports or surveyor observations of hand hygiene) could not do. Researchers set out to discover whether they could induce households to develop...
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by Carmen Nobel
- Research Summary
Searching for a Corporate Savior: The Irrational Quest for Charismatic CEOs ( Princeton University Press, October 2002)
By: Rakesh Khurana
In this book, I argue that the external CEO labor market was born in a burst of rhetoric about wresting control of corporations away from a group of self-interested insiders, as senior managers in the era of managerial capitalism had come to be portrayed. The rationale...
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- 26 Mar 2018
- Research & Ideas
To Motivate Employees, Give an Unexpected Bonus (or Penalty)
organization. “If you feel you are being given a little more that you thought you would earn, then you tend to go above and beyond to restore this balance” Incentive mechanisms to motivate employees can take many forms, whether it’s...
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- 18 Aug 2003
- Research & Ideas
How New Managers Become Great Managers
oneself, however, is well documented. There are mechanisms that keep people from honestly evaluating themselves.6 The more candid feedback that managers can obtain from varied sources, the more accurate and precise their assessment will...
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by Linda Hill
- Research Summary
Overview
I am currently a Principal or Co-Principal Investigator of five field-based randomized controlled trials, each of which examines the management of lay health workers in developing countries, with an eye toward generating theoretical insights and policy guidance on how...
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- Research Summary
Overview
I am currently a Principal or Co-Principal Investigator of five field-based randomized controlled trials, each of which examines the management of lay health workers in developing countries, with an eye toward generating theoretical insights and policy guidance on how...
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- 06 Jun 2005
- What Do You Think?
Is a “Level Playing Field” a Good Thing?
common is how one's use of that information leads to prosperity. This is where the second kind of level playing field comes into play. This would include mechanisms such as ease of starting, running, and folding a business; enforcement of...
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by James Heskett
- Research Summary
Overview
I am currently a Principal or Co-Principal Investigator of five field-based randomized controlled trials, each of which examines the management of lay health workers in developing countries, with an eye toward generating theoretical insights and policy guidance on how...
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- Research Summary
Overview
Inside the State: Bureaucratic Norms and Primary Education in Rural India (Book manuscript in progress)
When and how do poor democracies implement primary education effectively? India has earned accolades for its robust democracy. Yet the state’s historic... View Details
When and how do poor democracies implement primary education effectively? India has earned accolades for its robust democracy. Yet the state’s historic... View Details
- Research Summary
Overview
By: Ayelet Israeli
Professor Israeli utilizes econometric methods and field experiments to study data driven decision making in marketing context. Her research focuses on data-driven marketing, with an emphasis on how businesses can leverage their own data, customer data, and market data...
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- 19 Mar 2012
- HBS Case
HBS Cases: Overcoming the Stress of ‘Englishnization’
improve. Future research, Neeley says, includes exploring the role of language as the mechanism by which companies transform from a domestic to a global player-the fulcrum of language. When teaching the Rakuten case at HBS, where 35...
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by Kim Girard