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  • 31 Jan 2014
  • News

How to really measure the value in health care

  • June 2011
  • Article

The BP Oil Spill as a Cultural Anomaly?: Institutional Context, Conflict, and Change

By: Andrew J. Hoffman and P. Devereaux Jennings
This article argues that the BP Oil Spill is, potentially, a “cultural anomaly” for institutional changes in environmental management and fossil fuel production. The problem as defined by the spill’s context, the potential solutions provided by the competing logics in... View Details
Keywords: Problems and Challenges; Environmental Management; Pollutants; Energy Industry
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  • May 2013
  • Article

Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction Surveys

By: James Merlino and Ananth Raman
The Cleveland Clinic has long had a reputation for medical excellence. But in 2009 the CEO acknowledged that patients did not think much of their experience there, and he decided to act. Since then the Clinic has leaped to the top tier of patient-satisfaction surveys,... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Health Industry; Cleveland
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  • December 2010
  • Article

Social Preferences and Strategic Uncertainty: An Experiment on Markets and Contracts

This paper reports a three-phase experiment on a stylized labor market. In the first two phases, agents face simple games, which we use to estimate subjects' social and reciprocity concerns. In the last phase, four principals compete by offering agents a contract from... View Details
Keywords: Strategy; Risk and Uncertainty; Markets; Contracts; Decisions; Distribution; Labor; Game Theory
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  • 07 Mar 2008
  • News

Art of retaining professionals

  • 04 Dec 2019
  • News

Celebrities Seek Her Advice. M.B.A.s, Executives Line Up for Her Harvard Class.

  • 06 Nov 2023
  • Research & Ideas

Did You Hear What I Said? How to Listen Better

each listener about a 5 on a 7-point scale in terms of attentiveness. “We suspect that many people struggle with competing motives while they speak and listen.” To rule out the possibility that people are dividing their attention and... View Details
Keywords: by Michael Blanding
  • 17 Dec 2012
  • Research & Ideas

Teaming in the Twenty-First Century

collaboration are essential, but they happen in fluid arrangements, rather than in static teams. Read the Book Excerpt In her new book, Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy, Edmondson says that... View Details
Keywords: by Maggie Starvish
  • January 2012 (Revised January 2014)
  • Case

Hengdeli: The Art of Coexistence

By: Rohit Deshpandé and Nancy Hua Dai
In October 2011, Zhang Yuping, founder and chairman of Hengdeli, the largest Swiss watch retailer in the world, wondered how to work more closely with its key suppliers—Swatch Group, Richemont Group, LVMH Group, and Rolex Group—to maintain strong growth in the Greater... View Details
Keywords: Supply Chain Management; Apparel and Accessories Industry; Retail Industry; China
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  • February 2000 (Revised October 2000)
  • Case

Kendle International Inc.

By: Dwight B. Crane, Paul W. Marshall and Indra Reinbergs
Candace Kendle and Christopher Bergen, the CEO and COO of Kendle International, Inc., are reviewing ways to finance the growth of their privately-owned company. Kendle is a contract research organization that conducts clinical drug trials for pharmaceutical and... View Details
Keywords: Acquisition; Financing and Loans; Venture Capital; Stock Options; Banks and Banking; Debt Securities; International Finance; Financial Strategy; Management Skills; Private Ownership; Initial Public Offering; Biotechnology Industry; Pharmaceutical Industry
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    The Business of Entertainment, Media, and Sports

    In the business of entertainment, digital technologies are dramatically disrupting the way products are developed, marketed, and distributed. As a result of this paradigm shift, entertainment executives and content producers are challenged to effectively allocate... View Details
    • Program

    Preparing to Be a Corporate Director

    effective as a corporate director. Details Maximize your contribution as a board director Confidently assume the role of corporate directors, including legal and fiduciary duties Develop the competence and knowledge to manage critical... View Details
    • 05 Feb 2024
    • What Do You Think?

    How Do You Hire for Attitude?

    (AdobeStock/Mediteraneo) For years, my colleagues and I have advised anyone who would listen to hire for attitude, train for skills. Organizations that get it backward pay a heavy price. One of my favorite quotes is that of Richard Fairbank, CEO of Capital One, who... View Details
    Keywords: by James Heskett
    • January 2009 (Revised November 2011)
    • Case

    The Tip of the Iceberg: JP Morgan Chase and Bear Stearns (A)

    By: Clayton S. Rose, Daniel Baird Bergstresser and David Lane
    "Bear Stearns & Co. burned through nearly all of its $18 billion in cash reserves during the week of March 10, 2008, and an unprecedented provision of liquidity support from the Federal Reserve on Friday, March 13 was insufficient to reverse the decline in Bear's... View Details
    Keywords: Mergers and Acquisitions; Financial Crisis; Capital; Financial Liquidity; Financial Strategy; Corporate Governance; Crisis Management; Business and Stakeholder Relations; Competition; Valuation; Financial Services Industry
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    • 2010
    • Book

    Different: Escaping the Competitive Herd

    By: Youngme Moon
    Every few years a book-through a combination of the author's unique voice, storytelling ability, spirit, and insight-simply breaks the mold. Youngme Moon's DIFFERENT is that kind of book, a book for "people who don't read business books...," a book that feels like an... View Details
    Keywords: Communication Intention and Meaning; Entrepreneurship; Innovation and Invention; Marketing; Creativity; Competition
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    • Web

    Browse All Articles, Research, & Case Studies - HBS Working Knowledge

    Vegas Strip? Andy Wu and a fellow researcher argue that much like the interconnected resorts of the Strip, a thriving metaverse will require competing platforms to work together to create a bustling, vibrant user experience. 17 Oct 2024... View Details
    • Program

    Leading Professional Service Firms

    new competitors and market trends Sharpen core competencies to deliver maximum value to your clients Maintain strategic and operational alignment and focus through business ebbs and flows Attract, develop, and retain talented... View Details
    Keywords: Professional Services; Professional Services
    • Program

    Leadership for Senior Executives

    improve your competitive position in the marketplace. Details Build your contextual intelligence Analyze how the environmental context influences how your organization operates and competes Sharpen your contextual intelligence on a micro... View Details
    • Program

    Family Office Wealth Management—Virtual

    investment decisions. This program will equip you with the tools to address these specific challenges and deepen your understanding of investment opportunities for high-net-worth families. You will emerge with the competence and... View Details
    • Web

    Institute For Strategy And Competitiveness

    1 | January 2021 To compete successfully in an increasingly value-oriented marketplace, health care providers must adopt a strategic Value Agenda that delivers outcomes that matter to patients through comprehensive care-delivery methods... View Details