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All HBS Web
(1,543)
- News (596)
- Research (783)
- Multimedia (53)
- Faculty Publications (546)
- Web
Social Enterprise - Faculty & Research
and Anywhere Sikochi 2024 | Working Paper | Faculty Research This study examines how the COVID-19 pandemic influenced firms' interactions with customers and suppliers. Customer-supplier relationships are essential because the success of...
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- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
landscape is bitterly divided and the COVID-19 pandemic has shaken the economy and led to widespread job losses globally, a corporate focus on trust may be more important than ever, Sucher says. She has studied corporate trust for two...
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by Lane Lambert
- 03 Jan 2023
- Book
Confront Workplace Inequity in 2023: Dig Deep, Build Bridges, Take Collective Action
women earned only 83 percent of what men earned, while Black and Latinx women earned only 64 percent and 57 percent, respectively. The COVID-19 pandemic exacerbated challenges for women, particularly the many mothers who stepped back from...
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by Pamela Reynolds
- Web
Student Research - Doctoral
Team Response to Patient Portal Messages by Patient Race and Ethnicity By: Mitchell Tang , Rebecca Mishuris, Lily Payvandi and Ariel Dora Stern Importance: The COVID-19 pandemic was associated with substantial growth in patient portal...
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- 26 May 2022
- HBS Case
Apple vs. Feds: Is iPhone Privacy a Basic Human Right?
folks there,” said Cook at the time, in defense of Apple’s decisions. A follow-on case written last year as the COVID-19 pandemic raged explores how Cook was presented with another privacy quandary: Public health officials wanted to use...
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by Avery Forman
- 24 Mar 2020
- News
Crisis Management for Leaders
- 21 Jun 2022
- HBS Case
Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams
When COVID-19 forced companies to send employees home two years ago, newly remote workers largely reconnected on two collaboration apps: Slack and Microsoft Teams. The pandemic propelled Slack beyond its core following in the technology...
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- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
than recent economic crises and recessions such as the Great Recession of 2008 and the Mideast oil crisis, whose causes were financially driven. The fundamental driver of the pandemic is health and safety concerns and hence customer...
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- 24 Feb 2022
- Op-Ed
Want to Prevent the Next Hospital Bed Crisis? Enlist the SEC
another pandemic calamity Does the SEC’s mandated financial transparency affect the financial markets? The literature overwhelmingly concludes that the answer is yes. Thus, for-profit hospitals and debt-financed nonprofits that lack...
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- 05 Jul 2022
- What Do You Think?
Have We Seen the Peak of Just-in-Time Inventory Management?
(iStockphoto/aydinmutlu) Logistics issues have taken on unexpected and possibly unwanted “glamour” among those who study business and economics, thanks to the COVID-19 pandemic and its global aftermath. It’s a throwback to the days when...
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- 07 Jul 2023
- News
A Community Hunger Solution with Global Ambitions
to innovate,” he says. Innovation was important throughout the pandemic as the Robin Hood Army tried to reach senior citizens in lockdown. So the organization partnered with WhatsApp and Uber, India’s largest ride platform. “We realized...
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- Web
Curriculum - Business & Environment
markets across Europe. The Covid-19 pandemic caused huge increases in the cost of shipping, so Sian launched experiments to ship roses by ocean using refrigerated containers. Chris Kulei, the Executive Director, was interested in not only...
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- 13 Jul 2020
- Research & Ideas
Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk
mobility the way it is, this pandemic is just the first of many that we could experience as a species because those conditions are only going to get worse going forward. THE COVID-19 CRISIS More Business-Related View Details
- 04 Jun 2020
- Book
It’s Not About You: Why Leaders Need to Look Outward
strategy? Because the only two levers leaders have in their absence are the culture and how well [their employees] understand the strategy. Senz: Has the pandemic altered your view of leadership and what it takes to succeed as a leader?...
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by Kristen Senz
- 22 Oct 2021
- Research & Ideas
Want Hybrid Work to Succeed? Trust, Don’t Track, Employees
The COVID-19 pandemic made remote work more the norm than the exception, and now many companies are struggling to map out a hybrid plan that both managers and employees can embrace long term. With return-to-work policies in flux, this is...
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by Michael Blanding
- 01 Feb 2023
- What Do You Think?
Will Hybrid Work Strategies Pull Down Long-Term Performance?
(iStockphoto/AndreyPopov) Remote work has always been an essential part of economic activity. Some people work from home, some work from anywhere, and some work where customers need them. But the COVID-19 pandemic gave rise to both...
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by James Heskett
- 24 May 2021
- Op-Ed
Can Fabric Waste Become Fashion’s Resource?
COVID-19 has broken fashion’s supply chain. As a result, an already wasteful industry has become more wasteful. Even before the pandemic, the global apparel industry was producing about 92 million tons of textile waste a year. That’s about one garbage truck’s worth of...
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- 2022
- Book
L'entreprise, une affaire de cœur
By: Hubert Joly and Caroline Lambert
A remarkable turnaround by a leader with a remarkable philosophy: Find your noble purpose. Put people at the center. Unleash human magic.
"It was fall in Minnesota. It was getting cold and we were supposed to die." This is how Hubert Joly describes the early,... View Details
"It was fall in Minnesota. It was getting cold and we were supposed to die." This is how Hubert Joly describes the early,... View Details
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Capitalism;
Leadership;
Mission and Purpose;
Business and Stakeholder Relations;
Leading Change
Joly, Hubert, and Caroline Lambert. L'entreprise, une affaire de cœur. Plon, 2022, French ed.
The Heart of Business—Leadership Principles for the Next Era of Capitalism
How to unleash “human magic" and achieve improbable results.
Having recently stepped down as Chairman and CEO of Best Buy, Joly shares the leadership principles – illustrated by multiple vivid and concrete stories -- that underpinned... View Details
- Web
My Summer of Joy with the National Parks Service - Recruiting
You get paid to live and work in a national park? Doing management consulting? No way . As a native Californian and landscape photographer, so many of my favorite childhood and adult memories took place in national parks. I spent 80% of the View Details