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Show Results For
- All HBS Web
(1,524)
- News (249)
- Research (934)
- Events (13)
- Multimedia (25)
- Faculty Publications (545)
- March 2016 (Revised May 2018)
- Case
Reinventing Best Buy
By: John R. Wells and Gabriel Ellsworth
On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Information Technology; Information Infrastructure; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Internet and the Web; Mobile and Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
Wells, John R., and Gabriel Ellsworth. "Reinventing Best Buy." Harvard Business School Case 716-455, March 2016. (Revised May 2018.)
- Web
Online Leadership Principles Course | HBS Online
thought the course was very manageable on top of a full-time job." Abby Katz Senior Marketing Manager at Mavrck Build greater self-awareness and explore how you can adapt your leadership style to meet specific organizational challenges.... View Details
- 11 Jan 2022
- Research & Ideas
Feeling Seen: What to Say When Your Employees Are Not OK
verbally recognizing how employees feel, particularly when they are sad, upset, or angry, helps coworkers form a much deeper connection. The team’s paper, Emotional Acknowledgement: How Verbalizing Others’ Emotions Fosters Interpersonal Trust, was recently published in... View Details
Keywords: by Pamela Reynolds
- 29 Aug 2022
- Op-Ed
Income Inequality Is Rising. Are We Even Measuring It Correctly?
understand and address inequality around the world. Jon M. Jachimowicz is an assistant professor in the Organizational Behavior Unit at Harvard Business School. Kristin Blesch is a doctoral student at the... View Details
- 06 Jan 2016
- What Do You Think?
Why Do Leaders Get Their Timing Wrong?
averted pollution laws in many countries over a ten-year period. The second involves Zappos’ sudden initiative to eliminate all but one manager, the CEO. The two examples share at least one thing in common: they both involve changing View Details
- Web
From C-Suite to CEO - Alumni
companies most interesting to you. Inform your friends, classmates, and colleagues at a similar level of your interest in a CEO role and ask that they recommend you if they are contacted by Executive Search Firms. Referrals are the preferred way in. Seek out CEOs,... View Details
- Web
Bibliography – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections
Administration, 1966. Roethlisberger, Fritz Jules. The Elusive Phenomena: an Autobiographical Account of My Work in the Field of Organizational Behavior at the Harvard Business School . Boston: Division of... View Details
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
disingenuous, and in some cases, can lead to behaviors that run counter to the organization’s objectives. But when it’s clear that our engagement is broadly helpful—to ourselves and to others—most people are delighted to engage. By... View Details
Keywords: by Dina Gerdeman
- Web
Negotiation, Organizations & Markets Awards & Honors - Faculty & Research
MBA Professor of the Year by Poets & Quants, in 2020. 2019 Max H. Bazerman : Winner of the 2019 Lifetime Achievement Award from the Organizational Behavior Division of the Academy of Management. Francesca... View Details
- 03 Oct 2017
- First Look
First Look at Research and Ideas, October 3, 2017
powerful insights and practical guidelines that allow managers to bridge professional divides and organizational boundaries in order to work together effectively, this is a new exploration of the challenges involved in today's global... View Details
Keywords: by Sean Silverthorne
- 2019
- Book
Operations in an Omnichannel World
By: Santiago Gallino and Antonio Moreno
The world of retailing has changed dramatically in the past decade. Sales originating at online channels have been steadily increasing, and even for sales transacted at brick-and-mortar channels, a much larger fraction of sales is affected by online channels in... View Details
Keywords: Omnichannel; Omnichannel Retail; Retail; Operations; Management; Supply Chain Management; Business Model; Organizational Change and Adaptation
Gallino, Santiago, and Antonio Moreno, eds. Operations in an Omnichannel World. Vol. 8, Springer Series in Supply Chain Management. Cham, Switzerland: Springer, 2019.
- 06 Jan 2014
- Research & Ideas
Technology Re-Emergence: Creating New Value for Old Innovations
seemingly archaic products including the fountain pen and the vinyl record. "What this research suggests is that it is possible to prolong the life of some technologies, along with the organizations and communities that support them," says Raffaelli, an... View Details
- 01 Mar 2024
- News
Alumni and Faculty Books and Podcasts
Edited by Margie Kelley Alumni Books You Got This! A Straightforward, No-Nonsense Playbook for Crushing 130+ Workplace Challenges By Heidi Abelli (MBA 1993) Palmetto Publishing Stepping into the corporate world can feel like navigating a labyrinth, especially when... View Details
- Web
Negotiation Course Online | HBS Online
Concepts Understand negotiation dynamics and how to prepare for uncertainty Learn to craft agile strategy and be quick on your feet in changing circumstances Resolve small differences before they escalate Secure maximum value for your organization and yourself Reflect... View Details
- 24 Jul 2012
- First Look
First Look: July 24
cross-national data for 32 countries, and controlling for per capita GDP, income inequality, and other factors. Countries that had higher rates of tipping behavior tended to have higher rates of corruption. We suggest that this surprising... View Details
Keywords: Sean Silverthorne
- Web
Technology & Operations Management Awards & Honors - Faculty & Research
Implications Award from the Organizational Behavior Division of the Academy of Management for her paper with Melissa Valentine, "Team Scaffolds: How Minimal In-Group Structures Support Fast-Paced Teaming"... View Details
- 22 Feb 2022
- News
Breaking News
News Sustainability and Business Models Project at the Harvard Kennedy School’s Shorenstein Center on Media, Politics, and Public Policy. Her dissertation research at HBS examined institutional leadership, organizational change, and the... View Details
- 12 Oct 2011
- First Look
First Look: October 12
2011) Abstract Organizational culture-the shared assumptions, values, and behaviors that determine "how we do things around here"-can be measured and shaped. In organizations with large numbers of... View Details
Keywords: Sean Silverthorne
- 13 Apr 2011
- Working Paper Summaries
The ‘IKEA Effect’: When Labor Leads to Love
- 01 Dec 2023
- News
Alumni and Faculty Books and Podcasts
to the medical model–the practices of listening, observing, and testing in which the fields of human relations and organizational behavior are rooted. By telling the history of the development of his field,... View Details
Keywords: podcasts