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  • 08 Aug 2005
  • Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

marketing, technical, and sales resources; extra post-sales support for installation, training, warranty, and field service; and liberal payment terms. While all of these services create value and loyalty among customers, none of them... View Details
Keywords: by Robert S. Kaplan
  • 17 Jun 2014
  • First Look

First Look: June 17

feedback influence order quantities. We find that the portion of mismatch cost due to adjustment behavior exceeds the portion of mismatch cost due to level behavior in three out of four conditions. Observation bias is studied through... View Details
Keywords: Sean Silverthorne
  • 03 May 2016
  • First Look

First Look, May 3, 2016

professional domains, readers gain insight into why teaming across fields is so challenging, and what leaders can do to help. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50682 May 2016 Harvard Business Review Learn to... View Details
Keywords: Sean Silverthorne
  • 25 Oct 2022
  • Research & Ideas

Is Baseball Ready to Compete for the Next Generation of Fans?

Richard P. Chapman Professor of Business Administration, Emeritus, at Harvard Business School, studies brand marketing and communications. Greyser pioneered the academic study of the business of sports, and... View Details
Keywords: by Christina Pazzanese, Harvard Gazette; Media & Broadcasting; Sports
  • Web

Frequently Asked Questions | HBS Online

Start Month and Year] List your certificate on your LinkedIn profile under "Education" with language from the Credential Verification page: School : Harvard Business School Online Dates Attended : [the year you participated in the program] Degree : Other; Certificate... View Details
  • Portrait Project

David Chan

lifetime, average winter temperatures in my hometown have warmed 5°F, and snowstorms are now anything but certain. Since 2001, 17 of the 18 warmest years on record have occurred. Having studied atmospheric science in college, it always... View Details
  • 25 Sep 2012
  • First Look

First Look: September 25

http://hbr.org/product/producing-prosperity-why-america-needs-a-manufactu/an/10345-HBK-ENG?referral=00304 Relaxing the Taboo on Telling Our Own Stories: Upholding Professional Distance and Personal Involvement Author: Michel Anteby Publication: Organization Science (in... View Details
Keywords: Sean Silverthorne
  • 25 Nov 2014
  • First Look

First Look: November 25

field research methods, this paper connects these achievements to bureaucratic norms, unwritten rules within the state that guide the behavior of public officials and structure their relations with civic agencies outside the state.... View Details
Keywords: Carmen Nobel
  • Person Page

AOM Ethno PDW 2009-2014

AOM PDW 2014: Being There/Being Them: Entry, Exit, and In-Between in Organization Ethnography

Co-Organizers: Michel Anteby, Harvard; Curtis K. Chan, Harvard; Julia DiBenigno,... View Details

  • 12 Dec 2017
  • First Look

New Research and Ideas, December 12, 2017

costing to compare the true cost of GI procedures done with gastroenterologist-administered conscious sedation versus anesthesia –administered sedation. The study showed that the incremental costs associated with anesthesia-administered... View Details
Keywords: Sean Silverthorne
  • 23 Apr 2018
  • Research & Ideas

Sponsorship Programs Could Actually Widen the Gender Gap

Sponsorship on the Competitive Preferences of Men and Women, published in the journal Management Science. The study was co-authored by Coffman and Nancy R. Baldiga, an economics and accounting professor at the College of the Holy Cross,... View Details
Keywords: by Carmen Nobel
  • 13 Aug 2021
  • Research & Ideas

Managers, Here’s How to Bond with New Hires Remotely

field experiment at a large North American company, provides plenty of reassurance, showing that regular Zoom chats with managers fosters solid career-building connections for new workers. In fact, informal “virtual watercooler” sessions... View Details
Keywords: by Lane Lambert
  • 18 Nov 2002
  • Research & Ideas

Where Morals and Profits Meet: The Corporate Value Shift

Do you see a marked difference in the types and degrees of ethical breaches occurring in the past, compared to more recently? Paine: Business ethics, of course, is as old as business itself, but formal academic study of the subject is, as... View Details
Keywords: by Carla Tishler
  • 11 Aug 2009
  • First Look

First Look: August 11, 2009

assets, as reflected by the level 3 fair value designation. Download the paper: http://www.hbs.edu/research/pdf/10-008.pdf Does Competition Favor Delegation? Author:Christian Alejandro Ruzzier Abstract This paper studies the consequences... View Details
Keywords: Martha Lagace
  • 11 Mar 2014
  • First Look

First Look: March 11

of historical change. Sadly, the field of entrepreneurship as it has evolved in recent decades has become narrow and is often confined to little more than econometric testing of large datasets concerning high tech entrepreneurs in the... View Details
Keywords: Sean Silverthorne
  • 23 Nov 2010
  • First Look

First Look: November 23

Todd Rogers and Michael I. Norton Publication: Harvard Business Review 88, no. 11 (November 2010) Abstract This article presents a dual interview based on a research study we conducted. Our study found that... View Details
Keywords: Sean Silverthorne
  • Web

Selected Digital Historical Resources – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

HBS Home HBS Index Contact Us A New Vision An Essay by Professors Michel Anteby and Rakesh Khurana Introduction The Hawthorne Plant Employee Welfare Illumination Studies and Relay Assembly Test Room Enter Elton Mayo Human Relations and... View Details
  • 21 Nov 2017
  • First Look

First Look at New Research and Ideas, November 21, 2017

https://www.hbs.edu/faculty/Pages/item.aspx?num=53530 forthcoming Review of Financial Studies Asset Price Dynamics in Partially Segmented Markets By: Greenwood, Robin, Samuel Gregory Hanson, and Gordon Y. Liao Abstract—We develop a model... View Details
Keywords: Sean Silverthorne
  • 10 Sep 2001
  • What Do You Think?

Do MBAs Need More Street Smarts?

through experience. ... That is why so many MBA programs teach using the case study method..." Jack Wung appeared to take issue with this view, suggesting that "street smarts can only be acquired in the school of hard... View Details
Keywords: by James Heskett
  • 21 Aug 2017
  • Lessons from the Classroom

Companies Love Big Data But Lack the Strategy To Use It Effectively

the fact that data questions touch every part of the enterprise.” The program drew C-suite executives and senior managers to look at how big data affects the supply chain, marketing, human resources, and other key business functions. Attendees View Details
Keywords: by Dina Gerdeman