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(2,031)
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- Faculty Publications (296)
Show Results For
- All HBS Web
(2,031)
- People (10)
- News (427)
- Research (978)
- Events (2)
- Multimedia (6)
- Faculty Publications (296)
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
producing vacuum pumps and systems. Its Chinese team was the first to live through the effects of the new pandemic and the restrictions imposed by the government. Learning from its subsidiary in China gave the company tremendous... View Details
- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
articles that journals don’t like, then you won’t get published in top journals and be an academic for long!” Research that targets a specific business problem runs the risk of appearing too narrow in focus to editors of general-purpose... View Details
- Web
2024 Reunion Presentations - Alumni
where everyone can thrive Communicate powerfully as a leader Go fast by empowering your team Can Consumers, Big Tech, and Retailers Fix Health Care? Professor Robert Huckman (PHDBE 2001) No additional materials available + More Info –... View Details
- 03 May 2010
- Research & Ideas
What Is the Future of MBA Education?
say your book offers a compass, not a roadmap: it points readers in a direction but doesn't tell them exactly which path to take. Datar: The right answer for each school depends on that school's strategy, challenges, constraints, and skill sets. Yet rebalancing from... View Details
- 2002
- Case
Creating the Customer-Centric Team: Coordinating Sales and Marketing
Shapiro, Benson P. "Creating the Customer-Centric Team: Coordinating Sales and Marketing." Harvard Business School Publishing Case, 2002. (Note #9-999-006.)
- 02 Dec 2010
- News
Ten Rules for Entrepreneurs
start by choosing the product they want to make or the service they want to provide and then try to convince the market to buy it. It makes more sense to start a business the other way around: Identify what the market needs first, and then develop a solution. 3. View Details
- 06 Jun 2012
- What Do You Think?
Is Something Wrong with the Way We Work?
experiment that ultimately enabled consultants at Boston Consulting Group to reclaim at least a small portion of their lives from the onslaught of communication technology. In her initial work Perlow chose the goal of engaging a six-person View Details
- summer 2002
- Article
Case Study: Customer Profitability and Customer Relationship Management at RBC Financial Group
By: V.G. Narayanan and Lisa Brem
Narayanan, V.G., and Lisa Brem. "Case Study: Customer Profitability and Customer Relationship Management at RBC Financial Group." Journal of Interactive Marketing 16, no. 3 (summer 2002): 76–98.
- 10 Sep 2014
- Research & Ideas
Become a Value Creator
argues that managers who adopt a value-creating mindset hold the key to becoming truly successful leaders. "Business is a team sport. It's soccer, not golf. Nobody plays by themselves and wins in business," Hall said during a... View Details
Keywords: by Dina Gerdeman
- July 2003 (Revised April 2011)
- Case
Singapore Airlines: Customer Service Innovation
By: Rohit Deshpande and Hal Hogan
The members of Singapore Airlines' (SIA) management committee needs to decide whether to cancel the implementation of the new lie-flat seats in business class after the effects of the global recession on the travel industry in September 2001. SIA was considered the... View Details
Keywords: Customer Focus and Relationships; Economic Slowdown and Stagnation; Management Teams; Brands and Branding; Air Transportation Industry; Travel Industry; Singapore
Deshpande, Rohit, and Hal Hogan. "Singapore Airlines: Customer Service Innovation." Harvard Business School Case 504-025, July 2003. (Revised April 2011.)
- 01 Jun 2016
- News
Prima Datarina
with a long history in the airline and hotel industries now gaining traction in the arts world. By analyzing existing data, Hodges and her team have the flexibility to adjust ticket prices on a weekly, or even daily, basis to smooth the... View Details
Keywords: Julia Hanna
- 01 Mar 2012
- News
Alumni Book Briefs
government, and civil society all focus on the poor as producers. The main emphasis must be, he says, on creating employment opportunities for the poor and increasing their productive capacities by ensuring basic public services. What the... View Details
- 25 Jun 2024
- News
On the Move: Alexis DePree (MBA 2007)
When Nordstrom announced the promotion of Alexis DePree (MBA 2007) to COO in early June, media outlets noted DePree’s expanded, end-to-end role in managing operations and customer experience in an increasingly complex retail environment. DePree joined Nordstrom in... View Details
- 01 Mar 2007
- News
HBS Debaters Muzzle Yale Bulldog
impose a windfall tax on U.S. oil corporations.” One hour before the debate began, the HBS team was picked to argue in favor of the resolution. According to the Harbus, the judges favored the HBS team for... View Details
- October 1997 (Revised July 1998)
- Case
Cultivating Capabilities to Innovate: Booz.Allen & Hamilton
By: Clayton M. Christensen and Bret J. Baird
Describes the efforts of the president of Booz.Allen, a major consulting firm, to understand and improve the way that products, services, and processes are developed and deployed throughout the firm. Proactive management of these processes proves very difficult because... View Details
Keywords: Change Management; Innovation and Management; Management Teams; Service Operations; Organizational Culture; Customer Focus and Relationships; Decision Making; Consulting Industry
Christensen, Clayton M., and Bret J. Baird. "Cultivating Capabilities to Innovate: Booz.Allen & Hamilton." Harvard Business School Case 698-027, October 1997. (Revised July 1998.)
- 26 Jan 2024
- Blog Post
Hiring at HBS: How Summer Interns Make an Impact at Emerson Collective
their venture capital team. Interns contribute to one of four focus areas: growth stage (Series B+), early stage (pre-Seed - Series A), climate (Series B+, with a focus on energy and mobility), or media and... View Details
Keywords: Nonprofit / Government
- 01 Dec 2003
- News
Hoop Dreams
Boston entrepreneur Steve Belkin (MBA 1971) first tried to buy an NBA team — the Boston Celtics — twenty years ago. That attempt ended in failure for the founder and chairman of Trans National Group, a marketing and investment company. As... View Details
- 04 Jan 2016
- Blog Post
5 Ways to Motivate Employees After the Holiday Season
focus on and develop. 3) Set Team Resolutions: Having a unified front can help ease the stress of getting back on track after the holidays. As a team, sit down to discuss resolutions that can be achieved... View Details
Keywords: All Industries
- Web
Rob Zeaske Archives | Social Enterprise
Filter Results: (3) Submit Author Types Alumni HBS Staff SE Practitioners SEI Faculty SEI Team Students Topics Alumni for Impact Alumni Programs Arts Business for Social Impact Business School Executive Education Faculty Research Future... View Details