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Show Results For
- All HBS Web
(2,481)
- People (18)
- News (904)
- Research (999)
- Events (1)
- Multimedia (3)
- Faculty Publications (299)
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- 12 Oct 1999
- Research & Ideas
Spirit at Work: The Search for Deeper Meaning in the Workplace
it." Still, companies around the country are managing to pick their way through such uncomfortable territory in an effort to respond to their employees' deeper yearnings. While spirituality is a highly individual and View Details
Keywords: by Marguerite Rigoglioso
- 29 May 2001
- Research & Ideas
Race Does Matter in Mentoring
and design assignments. The education facilitated his transition into management when he was finally promoted two years later. Once in middle management, Williams's career took off; he was charged with coordinating the engineering,... View Details
Keywords: by David A. Thomas
- 27 Sep 2010
- Research & Ideas
Customer Experts Lose Influence When Teams are Pressured
firms' partners or leaders, team members, and clients, I was continually impressed with how open people were in revealing difficult issues they faced both personally and... View Details
Keywords: by Sarah Jane Gilbert
- 08 Sep 2010
- First Look
First Look: September 8, 2010
domestic and imported inputs. Value data for imports and exports of services are too aggregated and valuations are questionable, while price data... View Details
Keywords: Sean Silverthorne
- 18 Sep 2000
- Research & Ideas
Getting It Done: Improving Nonprofit Performance
sector tends to be mired in a process that often results in various degrees of chaos. Supported by a broad mix of foundations, corporations, and individuals, the philanthropic capital markets depend mostly on a hodgepodge of View Details
Keywords: by James E. Aisner
- 04 Dec 2012
- Research & Ideas
Book Excerpt: Harder Than I Thought
things. And I've heard all that schlock about how Lou Gerstner was a food company CEO when he took over and saved IBM. But I don't buy it. That was a different company, in a different situation, in a... View Details
- 03 Mar 2009
- First Look
First Look: March 3, 2009
Lehman Brothers Harvard Business School Case 409-042 Explores how two senior Wall St. executives created a successful commercial opportunity for Lehman Brothers that focused on building relationships with minority- and women-owned... View Details
Keywords: Martha Lagace
- 24 Oct 2012
- Research & Ideas
Want People to Save More? Send a Text
more economically developed countries. But they do have something else: each other. "Peer groups are often used as a commitment device to achieve personal goals, but there has been little empirical evidence evaluating their... View Details
Keywords: by Kim Girard
- 14 Mar 2011
- Research & Ideas
Keeping Credit Flowing to Consumers in Need
families lost their homes, personal bankruptcies soared, and it seemed that every weekend one financial firm after another failed. There was substantial doubt about the ability of the financial system to... View Details
- 03 May 2021
- What Do You Think?
Where Does CEO Activism Go From Here?
socially important decisions all the time. Decisions about what businesses to enter, what products and services to offer, and where to do business all have social implications... View Details
Keywords: by James Heskett
- 12 Oct 1999
- Research & Ideas
Confronting the Challenges that Face Bricks-and-Mortar Stores
operations are not well integrated across media. As a consequence, a frequent shopper may be given first-class treatment in the physical store but receive marginal service on the telephone or via the Internet. Retailers need to tap into... View Details
- 11 Jun 2001
- Research & Ideas
E-Commerce Unplugged
technology will not be fully realized, however, if companies simply make their existing online services available through wireless devices. Successful players in the m-commerce market space will take a much broader view of the technology,... View Details
Keywords: by Nitin Nohria & Marty Leestma
- 15 Oct 2008
- First Look
First Look: October 15, 2008
Working PapersEconomic Factors Underlying the Unbundling of Advertising Agency Services Authors:Mohammad Arzaghi, Ernst R. Berndt, James C. Davis, and Alvin J. Silk Abstract This paper addresses a... View Details
Keywords: Martha Lagace
- 25 Oct 2016
- First Look
October 25, 2016
2016 University of Chicago Press Innovation Equity: Assessing and Managing the Monetary Value of New Products and Services By: Ofek, Elie, Eitan Muller, View Details
Keywords: Sean Silverthorne
- 17 Nov 2015
- First Look
November 17, 2015
front-line employees. The case, therefore, presents students, particularly in leadership, organizational behavior, operations management, and service operations courses, with an opportunity to think through... View Details
Keywords: Sean Silverthorne
- 10 Sep 2007
- Research & Ideas
High Note: Managing the Medici String Quartet
research. Their apprenticeship under Curzon was very interesting, not least musically. Curzon insisted on proper English manners, including torturous English tea service and proper "breaking of the... View Details
- 05 Aug 2010
- What Do You Think?
What Is Customer Opinion Good For?
products arise from strong insight, gut feel and imagination. Bad ideas, lousy products or services can be avoided by serious market research." Andy Robin pointed out that in the semiconductor business "one... View Details
- 03 Nov 2009
- First Look
First Look: Nov. 3
listed and unlisted firms from across a wide spectrum of manufacturing and services industries and ownership structures such as state-owned... View Details
Keywords: Martha Lagace
- 24 Jun 2014
- First Look
First Look: June 24
explain service performance. This paper provides a brief retrospective of some of this research and illustrates the directions that this work will take in the future through the vehicle of a field study... View Details
Keywords: Sean Silverthorne
- 03 Mar 2015
- First Look
First Look: March 3
that covers all the procedures, tests, drugs, devices, and services involved in inpatient, outpatient, and rehabilitative care for a patient's medical condition. For chronic... View Details
Keywords: Sean Silverthorne